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Integrating Secure/Encrypted emails for Agent Queue

  • 1.  Integrating Secure/Encrypted emails for Agent Queue

    Posted 06-05-2025 18:49

    J-N | 2020-05-20 15:28:20 UTC | #1

    Is this supported with the current third party SMTP implementation?

    Emails presented in the queue when replied to are a concern as sensitive information is being exchanged and we would like to confirm encryption or secuirty applied through the third party email services, specifically Office 365.


    tim.smith | 2020-05-21 18:35:55 UTC | #2

    General product questions should be posted to the Genesys Cloud Community Forum or asked in a case with Genesys Cloud Care. This forum is for custom development.


    system | 2020-06-21 18:35:56 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 7837