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  • 1.  Is it possible to search on Participant Data?

    Posted 08-29-2023 19:28
    No replies, thread closed.

    Not able to identify a way to filter Interaction using a Participant Data and display as columns on the Interaction View .  Is it possible?


    #DigitalChannels

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    Rakesh Shringi
    The Capital Group Companies, Inc.
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  • 2.  RE: Is it possible to search on Participant Data?

    Posted 09-04-2023 12:27
    No replies, thread closed.

    Not at this time.  When we get the Top-N stuff for sorting columns, we might be able to.  For now, you have to search for a user, queue, flow, ANI, DNIS, etc. depending on what type of participant you are looking for. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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