Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Mask fields Co-Browse using css selector

    Posted 06-04-2025 10:15
    No replies, thread closed.

    According to documentation, To mask sensitive data, add specific CSS selectors such as .selector to your Messenger configuration. I am having trouble implementing this, can anyone give me more information if i want to mask certain fields, i.e. SSN.  Also, does this prevent them from seeing them typing the information or just when done typing?


    #Implementation
    #SystemAdministration

    ------------------------------
    Clayton Curtis
    Tech manager
    ------------------------------


  • 2.  RE: Mask fields Co-Browse using css selector

    Posted 06-04-2025 10:54
    No replies, thread closed.

    Hello Clayton, 

    Can you provide me the documentation you are using? 

    As far as sensitive data masking this is also an org wide setting you can turn on. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Mask fields Co-Browse using css selector
    Best Answer

    Posted 06-04-2025 11:22
    No replies, thread closed.
    i got it sorted out.  looks like i had wrong value on the .selector option in the messenger deployment.  had to add #registration_ssn

    that was the fix.

    --
    Clayton Curtis
    Telecom Manager
    Enova Financial
    M: 773.793.6156



    Original Message


Related Content