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  • 1.  Message Inbound - Customer chat window brower

    Posted 09-09-2025 08:12
    No replies, thread closed.

    @Genesys Community  Hi Expert,

    In Messenger configuration, we see the option Notifications, which enables notifying end-users about unread messages. However, after enabling this option, we are not getting any sound notifications. All required browser permissions have also been added.

    Could you please check and let us know?


    #API/Integrations
    #Architecture and Design
    #Conversational AI (Bots, Agent Assist, etc.)
    #Digital Channels
    #Implementation

    ------------------------------
    Haridass Sarangan
    ------------------------------


  • 2.  RE: Message Inbound - Customer chat window brower
    Best Answer

    Posted 09-09-2025 08:56
    No replies, thread closed.

    Hello - for now "Notifications" are limited to Mobile Push, we just released few weeks ago.

    For Desktop/Sound notifications, you will want to track this other Idea and also available solution here.



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    Angelo Cicchitto
    Genesys - Employees
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    Original Message


  • 3.  RE: Message Inbound - Customer chat window brower

    Posted 09-09-2025 10:45
    No replies, thread closed.

     @Angelo Cicchitto Thanks for the info.



    ------------------------------
    Haridass Sarangan
    ------------------------------

    Original Message


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