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  • 1.  penetration and contact rate

    Posted 05-18-2021 06:38
    No replies, thread closed.
    where do I see reports on penetration and contact rate.
    Customers can develop penetration rate reports to show the number of contacts that were contacted (the numerator) contrasted with a number of records in a contact list (the denominator).

    To determine the contact  rate, we divide the number of live person contacts by the total leads on the list

    #Outbound

    ------------------------------
    Michael Oldham
    Telstra Corporation Ltd
    ------------------------------


  • 2.  RE: penetration and contact rate

    Posted 05-18-2021 07:15
    No replies, thread closed.
    Hi Michael,

    Two build such report you can use Conversations Aggregates API with filtering by contact list, queue, etc and two metrics:

    nOutboundAttempted The number of outbound dialer calls attempted.
    nOutboundConnected The number of outbound dialer calls that connected.

    Also you can include into your calculation nOutboundAbandoned

    nOutboundAbandoned The number of outbound dialer calls that were abandoned.


    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------



  • 3.  RE: penetration and contact rate

    Posted 05-18-2021 08:02
    No replies, thread closed.

    thanks

     

    Michael Oldham

    Planned out of Office: 13th April 2021

    Senior Network Engineering Specialist

    Telstra Purple
    M +61439496633 | E michael.oldham@team.telstra.com | W purple.telstra.com

     




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