Genesys Casual

Hello all! 

Now that we are fresh off the new redesign of the Genesys Community, we've heard so much great feedback from you all. We're so happy everyone seems to be enjoying it. For November's QOTM, we'd like to ask you: 

What would you like to see on the new community site? 

• Is there anything missing?
• Could navigating to certain resources be easier?
• Is there any content that you wish was highlighted or easier to subscribe to?

Please note, this is specific to Community.Genesys.com. There are other channels for feedback on Genesys Cloud and Orchestrators sites.

Let us know! If you answer this question, you'll help us improve our site AND get a cool new QOTM badge to adorn that redesigned profile :)

#QOTM

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

The community pages have good overall feel to them functionality wise, once I adjusted to the new navigation, it was fairly straight-forward for me. I'd love to see a dark mode implemented; there's a ton of white space in the margins that is blinding at times. Apart from that, no major complaints from me! Nice work guys.

------------------------------
John Butine
------------------------------

Hey John, did you see Cam's note about turning on dark mode? Check here.

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-04-2025 08:37
From: John Butine
Subject: Questions of the Month - Community's New Site Requests

The community pages have good overall feel to them functionality wise, once I adjusted to the new navigation, it was fairly straight-forward for me. I'd love to see a dark mode implemented; there's a ton of white space in the margins that is blinding at times. Apart from that, no major complaints from me! Nice work guys.

------------------------------
John Butine
------------------------------

I did! I did some testing and while it looks great for Genesys sites, it inverts colors at times for other sites in a harsh way and makes some things harder to read. I'll keep fiddling around with it a bit and see if I can get things looking better.

------------------------------
John Butine
------------------------------

Original Message:
Sent: 11-04-2025 13:49
From: Matt Lawson
Subject: Questions of the Month - Community's New Site Requests

Hey John, did you see Cam's note about turning on dark mode? Check here.

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------


Original Message:
Sent: 11-04-2025 08:37
From: John Butine
Subject: Questions of the Month - Community's New Site Requests

The community pages have good overall feel to them functionality wise, once I adjusted to the new navigation, it was fairly straight-forward for me. I'd love to see a dark mode implemented; there's a ton of white space in the margins that is blinding at times. Apart from that, no major complaints from me! Nice work guys.

------------------------------
John Butine

A favorites options for the Menus would be great.

------------------------------
Robert Alsaker
Senior IT Analyst
------------------------------

Hey Robert! Are you talking about in the Genesys Cloud's new navigation or Community.Genesys.com? If you are talking about the Community, can you give me an idea of what you would like to store in your favorites? 

Just a reminder that on the member home page, you can find your followed threads and communities that you have joined. Also, the Orchestrators tab on the righthand side of every page has links to a lot of Genesys sites.

If we are missing something, please let me know!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-04-2025 09:09
From: Robert Alsaker
Subject: Questions of the Month - Community's New Site Requests

A favorites options for the Menus would be great.

------------------------------
Robert Alsaker
Senior IT Analyst
------------------------------

Sorry.  Yeah I was talking about a Favorites under the Genesys new UI. 

------------------------------
Robert Alsaker
Senior IT Analyst
------------------------------

Original Message:
Sent: 11-04-2025 13:51
From: Matt Lawson
Subject: Questions of the Month - Community's New Site Requests

Hey Robert! Are you talking about in the Genesys Cloud's new navigation or Community.Genesys.com? If you are talking about the Community, can you give me an idea of what you would like to store in your favorites? 

Just a reminder that on the member home page, you can find your followed threads and communities that you have joined. Also, the Orchestrators tab on the righthand side of every page has links to a lot of Genesys sites.

If we are missing something, please let me know!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------


Original Message:
Sent: 11-04-2025 09:09
From: Robert Alsaker
Subject: Questions of the Month - Community's New Site Requests

A favorites options for the Menus would be great.

------------------------------
Robert Alsaker
Senior IT Analyst

Hello,

Something that I really feel is missing is a dark theme.
Another feature that I think would be great is having a progress indicator - like a percentage or even a list of the required activities - for earning each badge. Today we don't have visibility into which tasks are still needed to complete a badge, and that would be really helpful.

------------------------------
Gabriel Garcia
NA
------------------------------

Biggest ask we have had was making the parked button easier to get to or making a hot key on the top with the rest. Having a favorites option in the menu could be a fix for this. 

------------------------------
Katie McCormack
manager
------------------------------

Hi,

The new page looks fresh-nice work! UX is always subjective, so there's never a "perfect" page. We'll probably refresh the look again in the future.

When we do that - 

• We can Group - Followed Content and Communities/Quick List etc, stacked vertically, with hover-expand or dropdown options.
• Also, we can Add a toggle for Compact View vs Standard View, similar to Outlook, or other communities, where the user can customize his homepage.

Just some thoughts for later. The page for me looks absolutely great.

thanks

------------------------------
Ashiesh Sharma
GCX- GCP, ARC, SCR, QM
BT plc
------------------------------

The new community site looks amazing! The layout feels modern and easy to navigate. I'd love to have an option to add posts to favorites for quick access - it would make exploring and revisiting great content even smoother.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hey Luiz,

The good news is that we kind of have you covered. You can "Follow" discussions (this is covered in our Tour Video) and your followed discussions (including discussions you create or reply) are available on your Member Home page in the "Followed Content" widget.

Cheers,

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-05-2025 13:44
From: Luiz Rosa
Subject: Questions of the Month - Community's New Site Requests

The new community site looks amazing! The layout feels modern and easy to navigate. I'd love to have an option to add posts to favorites for quick access - it would make exploring and revisiting great content even smoother.

------------------------------
Luiz Rosa
Full stack developer
------------------------------

I think I didn’t express myself correctly. Thanks! What I meant is — is it possible to choose which email notifications to receive without unfollowing?

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Original Message:
Sent: 11-05-2025 14:25
From: Matt Lawson
Subject: Questions of the Month - Community's New Site Requests

Hey Luiz,

The good news is that we kind of have you covered. You can "Follow" discussions (this is covered in our Tour Video) and your followed discussions (including discussions you create or reply) are available on your Member Home page in the "Followed Content" widget.

Cheers,

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------


Original Message:
Sent: 11-05-2025 13:44
From: Luiz Rosa
Subject: Questions of the Month - Community's New Site Requests

The new community site looks amazing! The layout feels modern and easy to navigate. I'd love to have an option to add posts to favorites for quick access - it would make exploring and revisiting great content even smoother.

------------------------------
Luiz Rosa
Full stack developer

Hey Luiz, 

Thanks for clarifying! The site has a lot of Email Notification Settings available in your profile. For instance, you can set your preferences for the Communities that you have joined and more General settings. To unsubscribe from a particular discussion's email notifications, I think you just need to unfollow the post. If that does not work, please let me know! I'll open a case with our software provider.

Cheers,

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-05-2025 15:01
From: Luiz Rosa
Subject: Questions of the Month - Community's New Site Requests

I think I didn't express myself correctly. Thanks! What I meant is - is it possible to choose which email notifications to receive without unfollowing?

------------------------------
Luiz Rosa
Full stack developer
------------------------------


Original Message:
Sent: 11-05-2025 14:25
From: Matt Lawson
Subject: Questions of the Month - Community's New Site Requests

Hey Luiz,

The good news is that we kind of have you covered. You can "Follow" discussions (this is covered in our Tour Video) and your followed discussions (including discussions you create or reply) are available on your Member Home page in the "Followed Content" widget.

Cheers,

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager


Original Message:
Sent: 11-05-2025 13:44
From: Luiz Rosa
Subject: Questions of the Month - Community's New Site Requests

The new community site looks amazing! The layout feels modern and easy to navigate. I'd love to have an option to add posts to favorites for quick access - it would make exploring and revisiting great content even smoother.

------------------------------
Luiz Rosa
Full stack developer

I really like it. Ever since they showed me the Flags to make the dark mode, I am on here more often and reading more daily. I wish it were native programming because some of the other places I go don't look that great, but it is a sacrifice that I am willing to make. Overall, it has been a wonderful experience with the new format.

------------------------------
Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater
------------------------------

I like it, everything in one place to find! and dark mode is great

------------------------------
Stacey Sanchez
PACU- Workforce Operations MGR
Winston-Salem, NC
------------------------------

Hi,

New redesign of the Genesys Community is great. Just a feedback when navigating to community, there is so much of repeated information of community name. There is lot of information on page. If there an option please reduce it. Thanks 

------------------------------
Parthiban Thangarajan
Principal Full Stack Developer
------------------------------

In the past you could delete a post in your profile section, I cannot seem to find this anymore and it would be great to be able to delete a post should you need to. 

------------------------------
Mike Morris
Manager - BCD
------------------------------

Hey Mike, I don't remember that being part of your profile, but when you go to a post or reply that you made and click the "More" button, you should have the ability to remove, delete, or "send to moderators" (and just add the note that you want it deleted and my team will remove it).

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-10-2025 07:09
From: Mike Morris
Subject: Questions of the Month - Community's New Site Requests

In the past you could delete a post in your profile section, I cannot seem to find this anymore and it would be great to be able to delete a post should you need to. 

------------------------------
Mike Morris
Manager - BCD
------------------------------

Thanks @Matt Lawson, When I click more all i can do is "Mark as inapproriate" or "Edit", when you edit all I can do is adjut the post and save or press cancel. This was the same for me before and i had to go to profile, view my contributions and delete a post. Perhaps a permission is not correct for us,  or just for myself?

------------------------------
Mike Morris
Manager - BCD
------------------------------

Original Message:
Sent: 11-10-2025 07:26
From: Matt Lawson
Subject: Questions of the Month - Community's New Site Requests

Hey Mike, I don't remember that being part of your profile, but when you go to a post or reply that you made and click the "More" button, you should have the ability to remove, delete, or "send to moderators" (and just add the note that you want it deleted and my team will remove it).

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------


Original Message:
Sent: 11-10-2025 07:09
From: Mike Morris
Subject: Questions of the Month - Community's New Site Requests

In the past you could delete a post in your profile section, I cannot seem to find this anymore and it would be great to be able to delete a post should you need to. 

------------------------------
Mike Morris
Manager - BCD

Hey Mike,

Okay, then yes! We will need to review those menu options. For now, if you want something removed, use the "Mark as inappropriate" option and leave a note letting us know you want it deleted. We'll take it from there.

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-10-2025 09:02
From: Mike Morris
Subject: Questions of the Month - Community's New Site Requests

Thanks @Matt Lawson, When I click more all i can do is "Mark as inapproriate" or "Edit", when you edit all I can do is adjut the post and save or press cancel. This was the same for me before and i had to go to profile, view my contributions and delete a post. Perhaps a permission is not correct for us,  or just for myself?

------------------------------
Mike Morris
Manager - BCD
------------------------------


Original Message:
Sent: 11-10-2025 07:26
From: Matt Lawson
Subject: Questions of the Month - Community's New Site Requests

Hey Mike, I don't remember that being part of your profile, but when you go to a post or reply that you made and click the "More" button, you should have the ability to remove, delete, or "send to moderators" (and just add the note that you want it deleted and my team will remove it).

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager


Original Message:
Sent: 11-10-2025 07:09
From: Mike Morris
Subject: Questions of the Month - Community's New Site Requests

In the past you could delete a post in your profile section, I cannot seem to find this anymore and it would be great to be able to delete a post should you need to. 

------------------------------
Mike Morris
Manager - BCD

I didn't use the old style much, but i'm finding this one easy to navigate and less overwhelming so far. 

------------------------------
Sarah Johnston
Network Engineer
------------------------------

Linking questions from the community to strengths listed in a user profile in a personal heading when logged in like "Your expertise is needed in: ....".

Just a minor mod for ease of use of the search bar like an auto-complete suggestions.

In the community page's search bar, you'll need to hit "enter" to display the possible searches/threads, but in the new Navigation UI it is already available.

Sample Genesys Cloud Navigation UI screenshot below:

------------------------------
Jerold Paris
------------------------------

Hello,

I really like the new interface.

However, having a filter to display only unanswered questions would make it even better.

Currently, I usually select the community, click "More", and then manually look for posts with 0 replies.

------------------------------
Elisson Fernandes
------------------------------

Hey Elisson! I really appreciate this feedback. It's an interesting idea. FWIW, you can navigate to any community's discussion tab and then filter by "Least Replies" and all of the posts with 0 replies will be at the top of the feed.

But I will think through ways we can make finding this option easier.

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-11-2025 13:12
From: Elisson Fernandes
Subject: Questions of the Month - Community's New Site Requests

Hello,

I really like the new interface.

However, having a filter to display only unanswered questions would make it even better.

Currently, I usually select the community, click "More", and then manually look for posts with 0 replies.

------------------------------
Elisson Fernandes
------------------------------

Hi Matt,

I hadn't noticed that, it's much easier this way. Thank you!

------------------------------
Elisson Fernandes
------------------------------

Original Message:
Sent: 11-11-2025 13:19
From: Matt Lawson
Subject: Questions of the Month - Community's New Site Requests

Hey Elisson! I really appreciate this feedback. It's an interesting idea. FWIW, you can navigate to any community's discussion tab and then filter by "Least Replies" and all of the posts with 0 replies will be at the top of the feed.

But I will think through ways we can make finding this option easier.

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------


Original Message:
Sent: 11-11-2025 13:12
From: Elisson Fernandes
Subject: Questions of the Month - Community's New Site Requests

Hello,

I really like the new interface.

However, having a filter to display only unanswered questions would make it even better.

Currently, I usually select the community, click "More", and then manually look for posts with 0 replies.

------------------------------
Elisson Fernandes

Just a quick note for your later consideration: I've found additional information regarding how to accrue/earn points for the Engagement Leaderboard

------------------------------
David Betoni
Principal PS Consultant
------------------------------

I feel like I need to sign in way more often than I used to do so (i.e. on old GCAP)? Did something change with that?

------------------------------
James Dunn
Telecoms Specialist
------------------------------

Hey James! We'd love to have you. Yes, GCAP is now Advocacy - https://advocacy.genesys.com/

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-12-2025 05:30
From: James Dunn
Subject: Questions of the Month - Community's New Site Requests

I feel like I need to sign in way more often than I used to do so (i.e. on old GCAP)? Did something change with that?

------------------------------
James Dunn
Telecoms Specialist
------------------------------

Maybe it's here somewhere already, my apologies if it is. It would be nice to have quick access to the Genesys development roadmap for updates on updates that are being worked on.

------------------------------
John Elgethun
Workforce Manager
------------------------------

Hey John,

I know that I have this link bookmarked on my end to quickly check the Upcoming Release Roadmap. Hope that helps you too!

------------------------------
Jason Kleitz
Online Community Manager/Moderator
------------------------------

Original Message:
Sent: 11-12-2025 10:08
From: John Elgethun
Subject: Questions of the Month - Community's New Site Requests

Maybe it's here somewhere already, my apologies if it is. It would be nice to have quick access to the Genesys development roadmap for updates on updates that are being worked on.

------------------------------
John Elgethun
Workforce Manager
------------------------------

Nice feel but would be great as there is a lot of white space to add items like the most replied / liked community entries.  A tab for the beta's would be great.  

------------------------------
Simon Fear
------------------------------

Hey Simon,

There are a couple of options for this: 

1) Our Genessentials newsletters features hot threads each week. Subscribe to the Welcome Community and never miss a new edition.

2) We don't have a Tab, but the Beta HQ Community is where we post available Betas (none are available at the moment).

3) From any community, you can go to the "Discussion" tab and then filter by replies (no option for "Likes" but I definitely LIKE that idea).

Hope this helps!

Cheers,

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-12-2025 10:45
From: Simon Fear
Subject: Questions of the Month - Community's New Site Requests

Nice feel but would be great as there is a lot of white space to add items like the most replied / liked community entries.  A tab for the beta's would be great.  

------------------------------
Simon Fear
------------------------------

I'd like to see a directory of Orchestrators and their levels, links to their Orchestrator profiles.

------------------------------
George Ganahl GCCX-AI, GCP, GCD
Technical Adoption Champion
Genesys
2024 Community Member of the Year
------------------------------

Hi all,

I think adding dark mode would be perfect. I prefer dark themes because they're easier on the eyes, especially at night, and they give a more modern and elegant look.

------------------------------
Larissa Andrade
------------------------------

Hi,

The layout is very good, I wish the profiles showed the orchestrators' experience levels.

------------------------------
Letícia Matos
-
------------------------------

I am a beginner for this for me this all looks good.

------------------------------
Puran Singh
------------------------------

Hi,

Overall, it feels fresh and easier to navigate. However, I am quite old school, I would like a more robust filtering and search tool available. The current search tools would be great if it could filter my search by topics (use cases, blueprints, recording, security, etc) and/or by solutions/features (...like it is kwown on the UI: recording, users, roles, etc ).

Regards,

SG

------------------------------
Saugort Dario Garcia
Arquitecto de soluciones
------------------------------

Favorites under the new UI would be great to have it. Thx 

------------------------------
ANIL HANDA
SENIOR DIRECTOR IT
------------------------------

Hi!!

In general, i find the site very nice. The only point that i think could be improved is the replies to posts, sometimes it's difficul to see who is responding whom.

Cheers.

Rafa.

------------------------------
Rafael Gomez Sanchis
------------------------------

A page with all the ongoing surveys, tests, and interviews that the Genesys UX Research team carries out that week, so people can check what is suitable for them and participate.

------------------------------
Olga Revilla
Staff User Experience Researcher
------------------------------

Hey Olga! In the community, research opportunities are posted in the Beta HQ - https://community.genesys.com/communities/genesys-cloud-beta-hq?CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329.

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-17-2025 11:38
From: Olga Revilla
Subject: Questions of the Month - Community's New Site Requests

A page with all the ongoing surveys, tests, and interviews that the Genesys UX Research team carries out that week, so people can check what is suitable for them and participate.

------------------------------
Olga Revilla
Staff User Experience Researcher
------------------------------

------------------------------
Oliver Buchbender
Coordinator
------------------------------

Hey Oliver, when you sign in, you should go to your "Member Home Page". That page is personalized for you and the "Followed Content" widget has all of the discussion posts that you have followed, replied to, or started.

 

I love the idea about "Top Posts" or "Favorite Solutions". We highlight "Hot Theads" in each weeks' edition of the Community's Newsletter "Genessentials". 

As for dark mode, this has been discussed before - Check here.

Thanks for the feedback!

Cheers,

Matt

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-19-2025 06:14
From: Oliver Buchbender
Subject: Questions of the Month - Community's New Site Requests

A section like "Top Posts of the Week" or "Popular Solutions" would make it much easier to discover valuable content quickly. It would also be great to have personal bookmark collections, favorites folders, or even a dashboard to better track my own activity. Additionally, a dark mode would be a fantastic enhancement.

------------------------------
Oliver Buchbender
Coordinator
------------------------------

Would be greate a drak theme and check list of wich tasks os each badges we already completed.

------------------------------
Debora Lopes
------------------------------

A favorites options for the Menus would be great.

My vote on that!

------------------------------
Monica Venancio
Cloud Business Development Manager /
Genesys - Employees
monica.venancio@genesys.com
------------------------------

What I'd love to see are bookmarks. A way to reduce the amount of clicks and typing it requires to navigate to where I want to go. For example, my position is constantly jumping between Analytics Workspace and Schedules. It would be nice to create a few custom bookmarks at the top of the screen, or favorite certain pages in the search results to avoid typing it out each time.

------------------------------
Brandon Payne
Assistant Manager, Support
------------------------------

I really like the layout, it's shown there is a lot of the Genesys Community site that I wasn't aware of or really engaging with. But this new home page is great for having an overview of everything. 

------------------------------
Nicholas Squires
Resource Planning, Telephony Data Analyst
------------------------------