It's time to kick off Spooky Season with the returning "Big, Bad Bot Bash " which gives you TWO ways to win with your clever storytelling. Part 1: Have you developed a cool tool or feature using Genesys software or artificial intelligence? ...

Hey all guys and ghouls! It's time to test your wits about the masters of horror and their novels. How much do you know about the horror section of your bookstore? Head over to the Trivia Tower community and see. The person with the most points ...

I added a create a callback function to our afterhours bot so that if a customer was not able to get the answer from the bot they could book a time for an appointment for a live agent to call them back. What made you start this project? - A customer ...

This week our Genesys Pro Services experts, @George Ganahl and @Maxim Tsvetov , answer some tough questions in the Genesys Community regarding streamlining voice campaigns, verifying user authentications within bot flows, quick reply slots, CIDR expansion, ...

Hey Barbara, I saw you posted this in the "Welcome Community". I moved it to the Genesys Cloud - Main Community. Hopefully someone will be able to get an answer to you soon. Thanks, Matt ------------------------------ Matt Lawson Genesys - Employees ...

Hello everyone! I'm excited to join this community! I'm based in the Netherlands and work as a contractor for 2Ring, where I focus on designing dashboards and wallboards for contact centers, including platforms like Cisco, Genesys, Five9, and Amazon ...