Hi,
Looking at the following documentation
Callbacks in campaigns - Genesys Cloud Resource Center
Specifically the question the FAQ Section - "Does the campaign still dial the clalback if hte campaign recycles"
Would like to understand the following notes:
- This does not apply to non-preview campaign-scheduled callbacks or recalls, as these cancel callbacks at recycle.
- If you do not want to interfere with callbacks, use a contact list filter instead of a rule. Contact list filters are applied at the start or recycle of a campaign and do not apply to callbacks. Rules can filter out both campaign calls and scheduled callbacks.
Where running a campaign in a non-preview mode and when the dialler has scheduled a call back (based onattempt controls i.e. no answer, busy) - does the second note apply? or is it the note only specific to agent-scheduled call acks?
Thanks
#Outbound
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Lonmark Galido
Red Energy Pty Ltd.
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