Genesys Cloud - Main

Customer wants to have 4 standalone phones ring simultaneously when an internal extension is dialed.  Easy to accomplish in PureConnect.  Anyone know of a way to do this in PureCloud?
#Telephony

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Bob Shappell
Automated Voice & Data Solutions
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We can do group ring for people; I don't know of a way to do it for just phones.
https://help.mypurecloud.com/articles/configure-a-group-phone-number/

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Melissa Bailey
Genesys - Employees
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Out of curiosity, was this accomplished? And, if so, how did you do it?

Thanks!

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Dan Fontaine
ConvergeOne, Inc.
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I don't know if this will work or not but throwing it out there:

Possibly you could create a dummy user for each of these standalone phones and give them the communicate license only, and make sure to set their default phone and add the user to your group with the ring type set to broadcast.

Then in theory, unless things have changed, calls should ring on those default phones even if the "user" is not logged in.

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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 04-13-2021 12:12
From: Dan Fontaine
Subject: Station Groups

Out of curiosity, was this accomplished? And, if so, how did you do it?

Thanks!

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Dan Fontaine
ConvergeOne, Inc.
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That is what we have done previously. Was wondering if there had been any other solutions/changes recently.

Thanks,
Dan

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Dan Fontaine
ConvergeOne, Inc.
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Original Message:
Sent: 04-13-2021 22:35
From: Vaun McCarthy
Subject: Station Groups

I don't know if this will work or not but throwing it out there:

Possibly you could create a dummy user for each of these standalone phones and give them the communicate license only, and make sure to set their default phone and add the user to your group with the ring type set to broadcast.

Then in theory, unless things have changed, calls should ring on those default phones even if the "user" is not logged in.

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------


Original Message:
Sent: 04-13-2021 12:12
From: Dan Fontaine
Subject: Station Groups

Out of curiosity, was this accomplished? And, if so, how did you do it?

Thanks!

------------------------------
Dan Fontaine
ConvergeOne, Inc.

Do you know if anyone has gotten this working? In my testing, I have yet to be successful. 

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Pat Johnson
Numerica Credit Union
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Original Message:
Sent: 04-13-2021 22:35
From: Vaun McCarthy
Subject: Station Groups

I don't know if this will work or not but throwing it out there:

Possibly you could create a dummy user for each of these standalone phones and give them the communicate license only, and make sure to set their default phone and add the user to your group with the ring type set to broadcast.

Then in theory, unless things have changed, calls should ring on those default phones even if the "user" is not logged in.

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------


Original Message:
Sent: 04-13-2021 12:12
From: Dan Fontaine
Subject: Station Groups

Out of curiosity, was this accomplished? And, if so, how did you do it?

Thanks!

------------------------------
Dan Fontaine
ConvergeOne, Inc.

Hi All,

Has anyone had any success with this at all, I have a similar request to set up Simultaneous ringing. 

Thanks

Stu 

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Stu Pattison
EQUANS Services Limited
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Original Message:
Sent: 11-02-2023 17:03
From: Pat Johnson
Subject: Station Groups

Do you know if anyone has gotten this working? In my testing, I have yet to be successful. 

------------------------------
Pat Johnson
Numerica Credit Union
------------------------------


Original Message:
Sent: 04-13-2021 22:35
From: Vaun McCarthy
Subject: Station Groups

I don't know if this will work or not but throwing it out there:

Possibly you could create a dummy user for each of these standalone phones and give them the communicate license only, and make sure to set their default phone and add the user to your group with the ring type set to broadcast.

Then in theory, unless things have changed, calls should ring on those default phones even if the "user" is not logged in.

------------------------------
Vaun McCarthy
NTT New Zealand Limited


Original Message:
Sent: 04-13-2021 12:12
From: Dan Fontaine
Subject: Station Groups

Out of curiosity, was this accomplished? And, if so, how did you do it?

Thanks!

------------------------------
Dan Fontaine
ConvergeOne, Inc.

Hello,

Replying to this so I can follow the discussion in case there are any updates. I am going to have to add 30+ users to my deployment because of this feature loss from PureConnect to Cloud. Seems like an obvious feature, even just allowing a DID to appear on line keys to multiple phones would be useful in this case. 

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Tony Curoso
streamWrite
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Original Message:
Sent: 04-16-2024 15:19
From: Stu Pattison
Subject: Station Groups

Hi All,

Has anyone had any success with this at all, I have a similar request to set up Simultaneous ringing. 

Thanks

Stu 

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Stu Pattison
EQUANS Services Limited
------------------------------


Original Message:
Sent: 11-02-2023 17:03
From: Pat Johnson
Subject: Station Groups

Do you know if anyone has gotten this working? In my testing, I have yet to be successful. 

------------------------------
Pat Johnson
Numerica Credit Union


Original Message:
Sent: 04-13-2021 22:35
From: Vaun McCarthy
Subject: Station Groups

I don't know if this will work or not but throwing it out there:

Possibly you could create a dummy user for each of these standalone phones and give them the communicate license only, and make sure to set their default phone and add the user to your group with the ring type set to broadcast.

Then in theory, unless things have changed, calls should ring on those default phones even if the "user" is not logged in.

------------------------------
Vaun McCarthy
NTT New Zealand Limited


Original Message:
Sent: 04-13-2021 12:12
From: Dan Fontaine
Subject: Station Groups

Out of curiosity, was this accomplished? And, if so, how did you do it?

Thanks!

------------------------------
Dan Fontaine
ConvergeOne, Inc.