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I have configured a trigger on the topic v2.detail.events.conversation.{id}.outbound to initiate a workflow for capturing outbound call status. However, the workflow is not being triggered as expected when the outbound conversation events occur.

{ "id": "********************************",

 "name": "Test",

 "topicName": "v2.detail.events.conversation.{id}.outbound",

 "target": {

 "type": "Workflow",

 "id": "********************************",

  "workflowTargetSettings": { "dataFormat": "Json" } },

 "version": 13,

 "enabled": true,

 "matchCriteria": [

 {

 "jsonPath": "outboundCampaignId",

 "operator": "Equal",

 "value": "*********************************************"

  }

 ]

In workflow- i just sending notification like campaign started message.

Please confirm if the topic syntax or mapping needs any adjustments. 

Hello Sabapathi,

I looked at this quickly and it looks like you're missing a closing } at the end of this.

I have configured a trigger on the topic v2.detail.events.conversation.{id}.outbound to initiate a workflow for capturing outbound call status. However, the workflow is not being triggered as expected when the outbound conversation events occur.

{ "id": "********************************",

 "name": "Test",

 "topicName": "v2.detail.events.conversation.{id}.outbound",

 "target": {

 "type": "Workflow",

 "id": "********************************",

  "workflowTargetSettings": { "dataFormat": "Json" } },

 "version": 13,

 "enabled": true,

 "matchCriteria": [

 {

 "jsonPath": "outboundCampaignId",

 "operator": "Equal",

 "value": "*********************************************"

  }

 ]

In workflow- i just sending notification like campaign started message.

Please confirm if the topic syntax or mapping needs any adjustments. 

Hi Jason,

Actually, while copying and pasting the trigger schema, I missed adding the closing }. Please refer to the attached image for the trigger and workflow configuration.

Note: The campaign is using the Preview dialing mode.

Thanks,

Sabapathi T

Hello Sabapathi,

I looked at this quickly and it looks like you're missing a closing } at the end of this.

I have configured a trigger on the topic v2.detail.events.conversation.{id}.outbound to initiate a workflow for capturing outbound call status. However, the workflow is not being triggered as expected when the outbound conversation events occur.

{ "id": "********************************",

 "name": "Test",

 "topicName": "v2.detail.events.conversation.{id}.outbound",

 "target": {

 "type": "Workflow",

 "id": "********************************",

  "workflowTargetSettings": { "dataFormat": "Json" } },

 "version": 13,

 "enabled": true,

 "matchCriteria": [

 {

 "jsonPath": "outboundCampaignId",

 "operator": "Equal",

 "value": "*********************************************"

  }

 ]

In workflow- i just sending notification like campaign started message.

Please confirm if the topic syntax or mapping needs any adjustments. 

Hello Sabapathi,

I thought that may have been the case but I wanted to make sure. I have moved your question to the Genesys Cloud - Developer Community. Hopefully one of the experts there will be able to assist you with this.

Hi Jason,

Actually, while copying and pasting the trigger schema, I missed adding the closing }. Please refer to the attached image for the trigger and workflow configuration.

Note: The campaign is using the Preview dialing mode.

Thanks,

Sabapathi T

Hello Sabapathi,

I looked at this quickly and it looks like you're missing a closing } at the end of this.

I have configured a trigger on the topic v2.detail.events.conversation.{id}.outbound to initiate a workflow for capturing outbound call status. However, the workflow is not being triggered as expected when the outbound conversation events occur.

{ "id": "********************************",

 "name": "Test",

 "topicName": "v2.detail.events.conversation.{id}.outbound",

 "target": {

 "type": "Workflow",

 "id": "********************************",

  "workflowTargetSettings": { "dataFormat": "Json" } },

 "version": 13,

 "enabled": true,

 "matchCriteria": [

 {

 "jsonPath": "outboundCampaignId",

 "operator": "Equal",

 "value": "*********************************************"

  }

 ]

In workflow- i just sending notification like campaign started message.

Please confirm if the topic syntax or mapping needs any adjustments.