Genesys Cloud - Main

Hey Everyone! 

See the chart below? 

The roadmap that I am most excited about is "A Supervisor can view an Agent´s timeline so performance improvements can be made", because it allows for monitoring the work of agents. I really think it would be most useful. #Trivia #Genesys

------------------------------
Cesar Padilla
INDRA COLOMBIA
------------------------------

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Am I crazy or does it sound like my idea is the most striking?

Original Message:
Sent: 03-26-2025 10:52
From: Cesar Padilla
Subject: Which R&A Roadmap Feature Excites You Most?

The roadmap that I am most excited about is "A Supervisor can view an Agent´s timeline so performance improvements can be made", because it allows for monitoring the work of agents. I really think it would be most useful. #Trivia #Genesys

------------------------------
Cesar Padilla
INDRA COLOMBIA

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Not crazy, necessarily... :-)

Original Message:
Sent: 03-26-2025 15:54
From: Cesar Padilla
Subject: Which R&A Roadmap Feature Excites You Most?

Am I crazy or does it sound like my idea is the most striking?

------------------------------
Cesar Padilla
INDRA COLOMBIA

Original Message:
Sent: 03-26-2025 10:52
From: Cesar Padilla
Subject: Which R&A Roadmap Feature Excites You Most?

The roadmap that I am most excited about is "A Supervisor can view an Agent´s timeline so performance improvements can be made", because it allows for monitoring the work of agents. I really think it would be most useful. #Trivia #Genesys

------------------------------
Cesar Padilla
INDRA COLOMBIA

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

All of the roadmap items are exciting, but of course "Dashboards: Filter and Sort Agents based on conversation activity (UI)" have a special place in our expectations. Can't imagine how powerful this update will be! 
#Trivia

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Looking very forward to this as well.

Patrick Scherf - JCP/Catalyst Brands Vendor Engagement

Original Message:
Sent: 03-26-2025 11:54
From: Ekaterina Kononova
Subject: Which R&A Roadmap Feature Excites You Most?

All of the roadmap items are exciting, but of course "Dashboards: Filter and Sort Agents based on conversation activity (UI)" have a special place in our expectations. Can't imagine how powerful this update will be! 
#Trivia

------------------------------
Ekaterina (Kate) Kononova
Product Development | Data, Analytics & Quality Management
Sweden

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I am torn between the Agent Timeline and the Custom Columns, but from a pure Analytics play, it has to be the custom columns so users can create their own metircs based on other information go design their own SLA or ACW scores.  

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

The custom calculations are an interesting concept I'm anxious to see how that works

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

The roadmap that I am most excited about is "Add average speed of answer (ASA) Metric to Agent Performance. I think it's a very important piece of information for monitoring agents, and it couldn't be easily tracked. I don't know if it was a major development, but it seems like the kind of simple change that would benefit supervisors a lot.

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Execute High Volume Queries, especially for Adherence, allow to query for an entire year at one time.

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I'm with you on this one. I have a customer that has been asking for this for approaching 2 years! The release date keeps getting pushed back, was Q1 this year, now I see it's Q3!!

The thing is, the customer is a reasonable size, but they aren't massive. If it's a data volume thing, then I would assume that the larger the customer, the shorter the reporting timeframe would be. How do the really large customers manage this?

TBH, I'm of the opinion that this should've been baked in from day one, but there you go.

------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
------------------------------

Original Message:
Sent: 03-26-2025 12:16
From: Bruce Dunn
Subject: Which R&A Roadmap Feature Excites You Most?

Execute High Volume Queries, especially for Adherence, allow to query for an entire year at one time.

------------------------------
Bruce Dunn
Department of Technology & Information
State of Delaware

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Looking at the upcoming features for Analytics & Reporting planned for 2025, as a Genesys Partner, the feature I'm most excited to see is the Dashboard: Filter & sort agents based on conversation activity (UI for Agent State).

For a long time, many of our customers using the Supervisor workspace UI have been asking for more robust, built-in filtering and sorting capabilities directly within their real-time dashboards. They need efficient ways to quickly identify agents based on specific states or activities without complex workarounds.

It's exciting because this feature directly fulfills a key need consistently voiced by supervisors, improving the platform's operational alignment. As partners, this allows us to leverage a valuable native capability, simplifying solution delivery by reducing reliance on custom configurations. Most importantly, it will enable our clients' supervisors to manage their teams more effectively and proactively.

Good luck to everyone in the R&A Trivia contest!

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

My initial pick would be Custom Calculations, but after reading about it I would pick [API] Supervisors can sort and filter conversation activity to focus on agents with conversations in specific states since it seems to be near release and will enable other future features.

It's also fun to have a new API to look into and figure out if something cool can be built using it.

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I like the timeline status view, much more intuitive to view in the timeline than as rows in a table for sure.

For anyone who wants to see what that will look like: https://help.mypurecloud.com/agent-timeline-view/

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

The Custom Calculations features are my favorite so far...I strongly dislike having to export to Excel to manipulate data

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

custom calculations!!!

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I wish there were reporting functions for the volume of alert no answers that were a result of the agent not responding. The current reporting functionality for this isn't very straight forward as we would prefer.

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

This really nice to see the R&A Roadmap Features

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

That's an exciting roadmap we have there...I think the Digital message-level metrics for supervisors is a real standout feature.
We can probably also have  a feature like - custom alerts based on specific KPIs or thresholds. for e.g. allowing supervisors to set highly specific alerts for unusual patterns in performance could helpthem to act proactively. 

Thanks

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I'm really excited about the custom calculations. I'm interested to see how it works. I'm also excited for the dashboard updates, being able to sort by agent status will be huge. 

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

All of the roadmap items are exciting, but of course "Dashboards: Filter and Sort Agents based on conversation activity (UI)" have a special place in our expectations. 

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I find the custom calculations to be an interesting concept and I'm curious to see how that works as I often am doing custom calculations within excel after an export. 

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Can't wait to see the update to the dashboards with the sort and filter feature, hopefully they will have the background color fix as well. Looks like some great updates all around. 

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

The custom calculations!

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Adding average ASA to agent performance view works for me. 

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

We're excited for Dashboard updates & Agent Timeline!!

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I'm really looking forward to the Digital message-level metrics for supervisors. It is always exciting to have an out of the box solution, instead of having to leverage API's to build custom reports that are at times very confusing to read!

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I'm interested to see what the dashboards: real-time monitoring for work teams will look like!

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Would love to see real time monitoring for work teams on Dashboards. 

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

The roadmap that is of most interest  is "Add average speed of answer (ASA) Metric to Agent Performance".

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

custom calculations - all the possibilties

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I  would like to have the custom calculations.

Original Message:
Sent: 03-27-2025 23:10
From: Robert Urch
Subject: Which R&A Roadmap Feature Excites You Most?

custom calculations - all the possibilties

------------------------------
Robert Urch
Technical Solutions Consultant

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I do love the Dashboard: Filter & sort agents based on conversation activity (UI for Agent State)... but my heart is laser-focused on reporting where Survey responses are reportable for individual agents and interactions so each agent can see how their interactions impact the customer experience.

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Custom Calculations! Big time saver potentially for Operations!

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I think our supervisors will really like the agent timeline view. It would be great if inbound, outbound, and intercom calls were different colors or something. We have a couple agents who are "on the phone" for a huge portion of the day, but color coding the type of call would paint a clearer picture for the supervisor of what's really going on. :D

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Create, List and Delete Capacity Plans is up there. 

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Look into the category I can't wait to see all of the potential updates appear from the roadmap. 

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Dashboard filter and sort based on conversation activity will be helpful to our clients

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

custom calculations!

I'm very curious to see how flexible and customizable this is.

Original Message:
Sent: 03-26-2025 09:45
From: Nicole Milliken
Subject: Which R&A Roadmap Feature Excites You Most?

Hey Everyone! 

See the chart below? 

These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be helpful? 
Post your answer below and you'll earn an extra THREE make-or-break points on the R&A Trivia contest that is happening today through Friday! If you win the trivia contest (all questions to do with R&A), you'll win your item of choice from the Prize Wall. There's some really cool things on there, so make sure you play trivia for a chance to win. 

Good luck to all and look forward to hearing your thoughts on this roadmap. 

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------