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  • 1.  Who disconnected an interaction using the admin "Disconnect Interactions" feature

    Posted 04-06-2025 18:33
    No replies, thread closed.

    Hi all,

    Does anyone know if its possible to see who (user ID or name) disconnected an interaction using the admin "Disconnect Interactions" feature?

    I've looked at the Interaction in the UI, Audit viewer, operational console and looking at various Conversation API's, however haven't managed to find an answer.

    I've also had a quick look in the Ideas portal but cant see anything  obvious requested.


    #PlatformAdministration
    #Reporting/Analytics
    #Unsure/Other

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    Cam Stone
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  • 2.  RE: Who disconnected an interaction using the admin "Disconnect Interactions" feature
    Best Answer

    Posted 04-07-2025 06:54
    No replies, thread closed.

    Hi Cameron,

    I believe you would need to raise a case with Genesys Customer Care to find out who used the disconnect tool to disconnect an interaction so that they can check the backend logs.

    I am surprised it hasn't been added to the ideas portal and would certainly recommend raising an Idea for this to be added to the Audit.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Who disconnected an interaction using the admin "Disconnect Interactions" feature

    Posted 04-07-2025 07:14
    No replies, thread closed.

    Hi, if somebody is willing to initiate that idea, I'd like to add 2cents: having the ability to add a wrapup code would allow to review this operation more transparently. It's most probably not the way we'll close many conversation, but it remains a 'weak spot' in the coverage of our conversation live-cycle monitoring still. 



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    Daniel Possekel
    Business Analyst
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    Original Message


  • 4.  RE: Who disconnected an interaction using the admin "Disconnect Interactions" feature

    Posted 04-07-2025 15:55
    No replies, thread closed.

    Thanks Samuel, I've created an idea.

    Genesys Idea - AMPST-I-188



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    Cam Stone
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    Original Message


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