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Mr Darryn Chang

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RE: Anyone use PureCloud Softphone?

Posted By Darryn Chang 11-06-2019 02:02
Found In Egroup: Genesys Cloud - Main \ view thread
Not saying its related but for just over a week now we have had issues with a group of agents using softphones whereby the issues you describer sound similar Kymberli though i am sure its unrelated. I have another group of agents who are setup the same as the troubled group who have no issues using softphone ...

RE: Random issues, are you having the same?

Posted By Darryn Chang 11-04-2019 17:41
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Paulo, was aware of the maintenance but we have experienced worse affects today with the affected team. Sits as a critical incident with Genesys hopefully they find something as its been a week now Thanks for the update Erin, hoping its the same issue here ------------------------------ ...

RE: Random issues, are you having the same?

Posted By Darryn Chang 11-03-2019 19:03
Found In Egroup: Genesys Cloud - Main \ view thread
We enter a new week and are still experiencing this issue even though all investigations are coming up empty as to being our infrastructure. Can anyone else confirm if they are still experiencing the these issues still? We are on the APAC (Sydney) server ------------------------------ Darryn Chang ...

RE: Random issues, are you having the same?

Posted By Darryn Chang 10-31-2019 18:44
Found In Egroup: Genesys Cloud - Main \ view thread
We have been experiencing a multitude of issues since Friday last week. Everything that everyone has expressed here and also a voice quality issue driving the QoS to increased volumes, not sure if anyone else has had similar reported. I have raised a critical case in our instance as edge logs identified ...

RE: Connectivity issues causing quality issues and slow response

Posted By Darryn Chang 10-28-2019 20:30
Found In Egroup: Genesys Cloud - Main \ view thread
Would that be a support request to obtain the email with the link? As we deal direct with Genesys and not via a partner We operate softphone unfortunately not webrtc ------------------------------ Darryn Chang Stuff Limited New Zealand 3 Years Purecloud ------------------------------

Connectivity issues causing quality issues and slow response

Posted By Darryn Chang 10-25-2019 00:26
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Everyone Just want to find out what checks you do to determine connectivity issues in Purecloud. From time to time we experience these and while being the administrator for Purecloud in our org, checking the edge, trunks and error notifications of users/ console errors. Sometimes its hard to determine ...

Might be a taboo question on Slack and Purecloud integration?

Posted By Darryn Chang 10-15-2019 23:29
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All I might be asking a taboo question but anyone know if you can integrate Purecloud and Slack or other platforms like google hangouts? I was thinking maybe via a custom 3rd party integration #DigitalChannels #Integrations #Omni-ChannelDesktop/UserInterface #PlatformAdministration #Unsure/Other ...

RE: Connection Issues

Posted By Darryn Chang 10-15-2019 23:09
Found In Egroup: Genesys Cloud - Main \ view thread
Been happening to me for about a month now on the APAC (Sydney) server, I raised a ticket which is sitting with care to investigate. Had to provide console and network logs and a screen shot ------------------------------ Darryn Chang Stuff Limited New Zealand 3 Years Purecloud ------------- ...

RE: New color scheme for PureCloud

Posted By Darryn Chang 10-15-2019 23:05
Found In Egroup: Genesys Cloud - Main \ view thread
Considering we are now in October, when will the new color scheme be released? ------------------------------ Darryn Chang Stuff Limited New Zealand 3 Years Purecloud ------------------------------

RE: PureCloud Collaborate is free?

Posted By Darryn Chang 10-15-2019 23:00
Found In Egroup: Genesys Cloud - Main \ view thread
Its my understanding that if the user logs into Purecloud then they will be charged the communicate license fee. But if the users don't log in as they come across from your AD server then no fee will apply. ------------------------------ Darryn Chang Stuff Limited New Zealand 3 Years Purecloud ...

RE: Licensing

Posted By Darryn Chang 10-15-2019 21:54
Found In Egroup: Genesys Cloud - Main \ view thread
@Edward Wu Go To Admin Under Account Settings Go to Subscription ​​Along the top you will see the Current Month, Download Bill and Download Usage Report Click Download Usage Report Select the Date range > Choose from Billable Usage, Concurrent Usage Report or Resources Usage Report. ...

Outbound Attempted

Posted By Darryn Chang 10-09-2019 21:49
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All Does anyone know much about the Outbound Attempted column on the Interactions view? I have noticed when operating outbound campaigns that although we have attempt limits setup on the campaign, it doesn't reflect these limits but creates a new entry for each connected number. It also reattempts ...

Activity codes and statuses

Posted By Darryn Chang 10-09-2019 19:45
Found In Egroup: Workforce Engagement Management \ view thread
Hi ALL Not sure if ive missed reading something but with activity codes in WFM, can they not sync back to reflect the status the agent selected at the time? While i see the agent will go off queue, lets say for non scheduled work activity. In our org the agent would choose busy and a custom status ...

RE: Screen recording setup

Posted By Darryn Chang 10-07-2019 02:18
Found In Egroup: Genesys Cloud - Main \ view thread
@Brenda Wynne Sure enough the ports on the company firewall, we tested and got it to function with a few tweaks on addresses. Now to figure out how some people are using the browser and running the desktop in the background. Id like to avoid the annoying reconnect message but i dont think that will ...

Architect failing to publish

Posted By Darryn Chang 10-06-2019 21:57
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, I am in the APAC (Sydney) region and noticed that Architect is failing to publish correctly. While I picked up on this on Sunday morning, i had to eliminate my internet connection in the first instance. I have since attempt to publish changes in Architect but the publishing stalls on the ...

RE: You Are No Longer Connected Message

Posted By Darryn Chang 10-04-2019 03:00
Found In Egroup: Genesys Cloud - Main \ view thread
@George Ganahl its back again, and while I have taught myself along the way the do's and don'ts of a purecloud session. Lately we experience this message 3-4 times a day. Today i raised a ticket and have been asked to exit out of Architect, Mobile App and just use the UI. After doing the norm of a reboot ...

Access to Interactions based on Agent only

Posted By Darryn Chang 10-02-2019 18:47
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Team Is it possible to allocate interactions or provide permission to agents to access their own interactions but not anyone elses? I am thinking its to do with possibly the conditions option in the permission, but i am not wanting to expose none related interactions to the agent for privacy matters. ...

RE: Licensing

Posted By Darryn Chang 10-01-2019 03:08
Found In Egroup: Genesys Cloud - Main \ view thread
Cheers Peter, been racking my brain as to where i had seen it ------------------------------ Darryn Chang Stuff Limited New Zealand 3 Years Purecloud ------------------------------

RE: Screen Recording Policy

Posted By Darryn Chang 10-01-2019 02:54
Found In Egroup: Genesys Cloud - Main \ view thread
I have the same setup and understand your frustration. In our case we are behind a corporate firewall, while we attempt to open particular ports without exposing too much it might be worth a look to check your ports as well. Support to date have not been able to troubleshoot the issue. Unfortunately ...

Licensing

Posted By Darryn Chang 09-30-2019 01:10
Found In Egroup: Genesys Cloud - Main \ view thread
Hi everyone Is there anyway to determine who has what license? Being the administrator for Purecloud I control all the licenses, recently i have noticed a communicate license being charged on our invoice but I have no users that I am aware of on Communicate License as everyone has a PC 3 license. ...