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Armands Bunkovskis

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RE: Email from same customer that is currently in call

Posted By Armands Bunkovskis 03-31-2026 09:17
Found In Egroup: Genesys Cloud - Main \ view thread
This solution is OK, if we talk about some past closed email. For the requested scenario unfortunately email is in queue, so there will be neither possibility to see transcript of that email neither this Conversation details page offers possibility to claim the email so agent would be able to get it... ...

RE: Ingest external events through APIs for External Contacts

Posted By Armands Bunkovskis 03-31-2026 03:08
Found In Egroup: Genesys Cloud - Main \ view thread
Hi! In which UI/apps/API can we see ingested custom events? ------------------------------ Armands Bunkovskis Adventus Solutions Sia ------------------------------

Ingest external events through APIs for External Contacts

Posted By Armands Bunkovskis 03-26-2026 07:20
Found In Egroup: Genesys Cloud - Main \ view thread
There is this new feature in latest release notes, however there is no word how to use it, which APIs are involved etc. Any information/link available? #Roadmap/NewFeatures ------------------------------ Armands Bunkovskis Adventus Solutions Sia ------------------------------

Set post-call actions for voice calls using public APIs

Posted By Armands Bunkovskis 01-13-2026 08:52
Found In Egroup: Genesys Cloud - Main \ view thread
There is this new feature in this week's release notes. However in release notes there is no information which public API endpoint can be used for this. Anyone knows? #Roadmap/NewFeatures ------------------------------ Armands Bunkovskis Adventus Solutions Sia ------------------------------

RE: Release notes 8th December 2025 - More Details

Posted By Armands Bunkovskis 12-11-2025 07:40
Found In Egroup: Genesys Cloud - Main \ view thread
Found that setting... It was not in a voice but in a General tab. ------------------------------ Armands Bunkovskis Adventus Solutions Sia ------------------------------

RE: Release notes 8th December 2025 - More Details

Posted By Armands Bunkovskis 12-11-2025 05:18
Found In Egroup: Genesys Cloud - Main \ view thread
Hi! Another question related to this week's release notes - Set transcription dialects at the queue level for voice interactions. Release notes does not have any information where that could be set up and also I do not see any new settings on a queue configuration page. ------------------------------ ...

RE: Displaying array as table in script

Posted By Armands Bunkovskis 10-24-2025 04:38
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Thanks.Yes, I'm having the same issue with not able to find yet a way to correctly interpret the \n in markdown tables Armands

Displaying array as table in script

Posted By Armands Bunkovskis 10-22-2025 10:14
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi! I'm struggling to understand how do dynamically display table in agent script based on an array variable in architect. As i understand we could use markdown component in script, but I can not find a way to construct a variable in a way that it would actually display as a table. Has anyone experience ...

RE: Known Issues of the New Navigation Experience

Posted By Armands Bunkovskis 10-02-2025 08:58
Found In Egroup: Genesys Cloud - UI New Features \ view thread
I'm talking about standalone apps as Interaction widgets appear in the agent's UI as a tab and are not part of Apps menu items. I looked into several orgs we manage and in no one of them this Apps top button is not visible ------------------------------ Armands Bunkovskis Adventus Solutions Sia ...

RE: Known Issues of the New Navigation Experience

Posted By Armands Bunkovskis 10-02-2025 08:34
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Yes - they are visible under Menu-Apps ------------------------------ Armands Bunkovskis Adventus Solutions Sia ------------------------------

RE: Known Issues of the New Navigation Experience

Posted By Armands Bunkovskis 10-02-2025 08:22
Found In Egroup: Genesys Cloud - UI New Features \ view thread
In the product pictures we see that there should also be an App button , however we do not see it in new UI despite the fact that additional apps are activated for the org. ------------------------------ Armands Bunkovskis Adventus Solutions Sia ------------------------------

RE: "Rule-based decisions" feature

Posted By Armands Bunkovskis 09-17-2025 09:02
Found In Egroup: Genesys Cloud - Main \ view thread
You need to add it from appfoundry ------------------------------ Armands Bunkovskis Adventus Solutions Sia ------------------------------

RE: Audio Connector Sample - Authentication Error

Posted By Armands Bunkovskis 08-15-2025 02:58
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi! In open-ai.ts file the header format should be as follows: headers: ( Authorization: `Bearer $(OPENAI_API_KEY)`, "OpenAI-Beta": "realtime=v1" ) ------------------------------ Armands Bunkovskis Adventus Solutions Sia ------------------------------

RE: New email send permissions control

Posted By Armands Bunkovskis 06-27-2025 03:14
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Rick, thanks for explanation. Original description is definitely misleading as it suggests that there could be some underlying process (implemented in script or web app) that checks email/attached attributes for completeness and then allows sending - description even says "automated workflows" . But ...

New email send permissions control

Posted By Armands Bunkovskis 06-25-2025 02:48
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi! Has anyone managed to get use of this new email send permission released on June 2nd to "enable their own custom Send actions through an app widget or script, which allows companies to apply their internal approval for automated or manual workflows before Genesys Cloud sends an email to a recipient" ...

RE: New Conversation details for Agents feature

Posted By Armands Bunkovskis 04-03-2025 05:46
Found In Egroup: Genesys Cloud - Main \ view thread
Screenshot in 3 years old feature beta thread ------------------------------ Armands Bunkovskis Adventus Solutions Sia ------------------------------

RE: New Conversation details for Agents feature

Posted By Armands Bunkovskis 04-03-2025 05:37
Found In Egroup: Genesys Cloud - Main \ view thread
You have to name participant data in the format: conversationSummary.participantData.valueDesiredDisplayName But of course, Genesys has outperformed themselves with the providing required info to setup new functionality by getting guided to the page that says nothing about it ... --------- ...

RE: Announcement: Changes to AI Experience bundle and Speech and Text Analytics

Posted By Armands Bunkovskis 02-03-2025 05:14
Found In Egroup: Genesys Cloud - Main \ view thread
Do I understand correctly that if Master Admin role had some permissions altered during org lifecycle then this role will have STA permissions added automatically? On only if Master admin role is resetted to default, then those STA permissions will not be added there? ------------------------------ ...

RE: Voice Survey customization

Posted By Armands Bunkovskis 11-13-2024 12:42
Found In Egroup: Genesys Cloud - Main \ view thread
Another question - is there a possibility to disable voice input and allow only DTMF responses? ------------------------------ Armands Bunkovskis Business development ------------------------------

RE: Agent UI - New messaging component - Beta

Posted By Armands Bunkovskis 08-14-2024 10:51
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Seeing the same issue with new UI and Open messaging ------------------------------ Armands Bunkovskis Adventus Solutions Sia ------------------------------