Hi Guys I'm working on Sharepoint Source Setup for Knowledge Management sync and got problem with access to my production Sharepoint Page. I have configured Azure Enterprise Application with Read Application access , ad my user to privilege users to authorize connection and got following message : ...

ITFS (international Toll Free Service) - port from Five9

Posted By Robert Klusek 11-18-2025 07:37
Found In Egroup: Genesys Cloud - Main \ view thread

Hi All, I have a case to port TFS numbers from the current provider to Genesys Cloud for the following countries: Mexico, Costa Rica, Argentina, Brazil, Chile, and Colombia. DID and TFN numbers will be migrated to PureIP (US). However, I do not have experience with TFNs and need guidance on where to ...

PA HTTPS token POST request failed - 400 invalid request

Posted By Robert Klusek 08-21-2025 03:41
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hi I tried to get a token for Power Automate flow through HTTP request and is is failed. Even I copied all headers from the Postman request, I finally got 400 Bad Request. ( "uri": "https://login.mypurecloud.de/oauth/token", "method": "POST", "headers": ( "Content-Type": "appli ...

RE: Description of 'Bot Input Text' variable is misleading

Posted By Robert Klusek 03-03-2025 09:09
Found In Egroup: Genesys Cloud - Main \ view thread

same question, I'm trying to start SMS bot for SMS campaign with First response from customer YES|NO ------------------------------ Robert Klusek na ------------------------------

How to triger Power Apps

Posted By Robert Klusek 01-30-2025 07:27
Found In Egroup: Genesys Cloud - Main \ view thread

Hi I'm looking for a working Data Action configuration (Web Services Data Actions) to trigger the Power Automate instant cloud flow when receiving an HTTP request. When I built it and tested it, I received and requested data in MS PA, but the data were not passed from Genesys to PA. Genesys HTTP ...

RE: Variable value data was not logged for this flow instance. Flow execution history

Posted By Robert Klusek 11-08-2024 06:11
Found In Egroup: Genesys Cloud - Main \ view thread

Just try to save and publish it again . ------------------------------ Robert Klusek na ------------------------------

RE: Messenger - translation service based on Azure

Posted By Robert Klusek 08-06-2024 08:24
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Robert, We will plan it via Web Messaging, I'm aware that web chat is a legacy. Robert ------------------------------ Robert Klusek ISS World Services A_S ------------------------------

Messenger - translation service based on Azure

Posted By Robert Klusek 06-04-2024 08:52
Found In Egroup: Genesys Cloud - Main \ view thread

Hi All, Has anyone deployed the chat translation blueprint on Azure and Genesys Messenger? I'm wondering about any problems during the change from AWS to Azure. Robert #DigitalChannels ------------------------------ Robert Klusek ISS World Services A_S ---------------------- ...

RE: How to Activate call Recording of calls "transfer to number"

Posted By Robert Klusek 06-04-2024 08:46
Found In Egroup: Genesys Cloud - Main \ view thread

Maybe you can try to change the retention period for the recorded call: /api/v2/conversations/(conversationId)/recordings/(recordingId) Updates the retention records on a recording. Currently supports updating and removing both archive and delete dates for eligible recordings. A request to change ...

RE: How to Activate call Recording of calls "transfer to number"

Posted By Robert Klusek 06-04-2024 08:38
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Vaun You can configure options in the trunk configuration. ------------------------------ Robert Klusek ISS World Services A_S ------------------------------

RE: SCIM and SSO

Posted By Robert Klusek 03-01-2024 07:05
Found In Egroup: Genesys Cloud - Main \ view thread

Richard, Thank you for the clarification. ------------------------------ Robert Klusek ISS World Services A_S ------------------------------

SCIM and SSO

Posted By Robert Klusek 02-28-2024 08:52
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, Our Security Token for SCIM AD integration is close to expiring. I'm wondering if the SCIM token update in Azure might impact SSO integration. Is there any risk when we update it and impact users to login Genesys Cloud . Robert #Integrations ------------------------------ Robert ...

Open API - script failed - power shell integration

Posted By Robert Klusek 12-08-2023 09:07
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, My developer tried to connect to API and got an error from the power shell script. He could connect from Postman, browser Chrome, and Firefox, but IE failed the same as Power Shell. Do you have any idea what is wrong? [1:16 PM] Alex Seymour $response = Invoke-RestMethod 'https://api.my ...

RE: Visio Stencils for Genesys Cloud

Posted By Robert Klusek 10-16-2023 03:42
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Robert I would appreciate to share with as well GC Visio stencils. robert.klusek@group.issworld.com ------------------------------ Robert Klusek ISS World Services A_S ------------------------------

RE: Voice Mail Transcript

Posted By Robert Klusek 09-18-2023 03:10
Found In Egroup: Genesys Cloud - Main \ view thread

Hi, I got an email now from personal or group messaging , for queue is not available yet. ------------------------------ Robert Klusek ISS World Services A_S ------------------------------

Voice Mail Transcript

Posted By Robert Klusek 09-08-2023 08:16
Found In Egroup: Genesys Cloud - Main \ view thread

Hi All, I switched on VM transcript in subscription settings and tried to get the transcript for group or personal VM messages. My flow has configured transfer to VM step. When a message arrives at an agent or personal inbox any transcript is not shown for me. The documentation says nothing ...

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SharePoint Knowledge Base - Source Setup

ITFS (international Toll Free Service) - port from Five9

PA HTTPS token POST request failed - 400 invalid request

RE: Description of 'Bot Input Text' variable is misleading

How to triger Power Apps

RE: Variable value data was not logged for this flow instance. Flow execution history

RE: Messenger - translation service based on Azure

Messenger - translation service based on Azure

RE: How to Activate call Recording of calls "transfer to number"

RE: How to Activate call Recording of calls "transfer to number"

RE: SCIM and SSO

SCIM and SSO

Open API - script failed - power shell integration

RE: Visio Stencils for Genesys Cloud

RE: Voice Mail Transcript

Voice Mail Transcript

PureIP - Gnesys Cloud Trunk

RE: Australia - BYOC recommended PSTN

Australia - BYOC recommended PSTN

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