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  • 1.  SCIM and SSO

    Posted 02-28-2024 08:52


    Our Security Token for SCIM AD integration is close to expiring. 

    I'm wondering if the SCIM  token update in Azure might impact SSO integration. Is there any risk when we update it and impact users to login Genesys Cloud .



    Robert Klusek
    ISS World Services A_S

  • 2.  RE: SCIM and SSO

    Posted 02-28-2024 09:59
    Edited by Breno Canyggia Ferreira Marreco 02-28-2024 10:00

    Hi Robert,

    I didn't have any problem in this situation, if the token expires the users doesn't connect to the system, so, you need to change it before expires.
    I recommend that you execute a change outside of working hours or during off-peak hours.

    Your Azure Team can execute manually sync and see status.


    Breno Canyggia Ferreira Marreco

  • 3.  RE: SCIM and SSO
    Best Answer

    Posted 02-29-2024 08:48

    SSO and user provisioning are completely discrete functions; Azure AD/Entra ID has them lumped under the same enterprise app as a convenience, because often you want your newly created users to also be able to log in via SSO, but these features can be used independently from each other.  You can update SCIM authorization token without fear of impacting SSO operations, as that token is not used at all for SSO.  The previous suggestion to update the token off hours is generally a good one, but more so as a best practice than having a practical impact.

    Richard Schott
    Genesys - Employees

  • 4.  RE: SCIM and SSO

    Posted 03-01-2024 07:05


    Thank you for the clarification. 

    Robert Klusek
    ISS World Services A_S

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