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Ginger Conlon

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RE: Introduce Yourself! (New for 2026)

Posted By Ginger Conlon 03-30-2026 09:37
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Thank you, @Kashaf Chaudhry. ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Ginger Conlon 03-30-2026 09:36
Found In Egroup: Welcome Community \ view thread
Thanks, @Josh Coyle! ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Ginger Conlon 03-30-2026 09:34
Found In Egroup: Welcome Community \ view thread
Thank you, @Cesar Padilla! ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

RE: Favorite sport and athlete/team

Posted By Ginger Conlon 03-27-2026 10:09
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Thank you, @Claudio Esposito! ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Ginger Conlon 03-27-2026 08:23
Found In Egroup: Welcome Community \ view thread
A belated hello, Everyone! I'm Ginger Conlon, a storyteller both for fun and by trade. My role here at Genesys is to share customer success stories and profiles of CX professionals. I also oversee our Orchestrators Innovation Awards, which, for me, is another way I get to spotlight Genesys customers' ...

RE: Favorite sport and athlete/team

Posted By Ginger Conlon 03-27-2026 08:02
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My favorite sport is baseball and my favorite team is the New York Mets. (Yesterday was the season home opener and they won 11-7. 🎉) I have a list of favorite Mets players too long to share here, but my favorite full team of Mets was 2024. (Sure, 1986 was a winning team, but even they didn't have ...

RE: What accomplishment are you most proud? Earn 5 Advocacy Points!

Posted By Ginger Conlon 03-20-2026 10:41
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The 💪 of one connected system! Awesome. ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------ ...

RE: What accomplishment are you most proud? Earn 5 Advocacy Points!

Posted By Ginger Conlon 03-20-2026 10:38
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Nothing like a CX/EX/business win-win-win situation! ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

RE: What accomplishment are you most proud? Earn 5 Advocacy Points!

Posted By Ginger Conlon 03-19-2026 14:24
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Congrats, @John Butine! ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

RE: What accomplishment are you most proud? Earn 5 Advocacy Points!

Posted By Ginger Conlon 03-19-2026 12:12
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This is fantastic, @Mateus Nunes! A true blend of people, process, and technology to drive innovation and change. ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

RE: What accomplishment are you most proud? Earn 5 Advocacy Points!

Posted By Ginger Conlon 03-19-2026 11:36
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I'll start! The best part of my job is spotlighting our customers' successes and I've personally written nearly 50 customer stories, blogs, and other pieces of content over the past year. I think of this as helping to improve Genesys CX by showing customers what's possible and by providing expert insight ...

Let's talk experience transformation. What accomplishment are you most proud of this year?

Posted By Ginger Conlon 03-10-2026 09:26
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Celebrating our customers' successes is the best part of my job, and I can barely contain my enthusiasm now that we've opened the 2026 Genesys Orchestrators Innovation Awards call for entries. The awards celebrates organizations and individuals redefining customer and employee experience. But beyond ...

RE: COMMUNITY AWARDS are ANNOUNCED!!!

Posted By Ginger Conlon 02-01-2026 09:21
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Congratulations, @Brian Jones! Just another day of being a Total Rock Star. 🥳 ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------ ...

RE: College Football Playoff Brackets Now OPEN!

Posted By Ginger Conlon 01-07-2026 08:28
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All I can say is... Go 'Canes! ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

RE: January Question of the Month - Goals for 2026?

Posted By Ginger Conlon 01-06-2026 13:39
Found In Egroup: Genesys Casual \ view thread
Biggest goal: Train my exceptionally energetic Lab well enough that I'm walking her rather than she walking me. 😆 Work-wise: I'm planning to be more involved in the CX community - here and through associations like Women in CX and CXPA. There's nothing like the inspiration and insights you can ...

RE: What was your favorite moment of 2025?

Posted By Ginger Conlon 12-21-2025 13:50
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Love this, Marty! I mean, hey, if you're going to choose an easy date to remember, Christmas Day is definitely in the top 5 (along with New Year's Eve, Valentine's Day, etc.). ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

RE: What was your favorite moment of 2025?

Posted By Ginger Conlon 12-21-2025 13:47
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Thank you, Gina! And, 100% agree on the 'same date' thing. 😁 ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------ ...

RE: What was your favorite moment of 2025?

Posted By Ginger Conlon 12-20-2025 12:06
Found In Egroup: Genesys Casual \ view thread
Personally, best moment was getting married on the 10th anniversary of our first date, in the park where we had that date. Work-wise, best moment by far was being on stage celebrating our fantastically awesome rockstar Orchestrators Innovation Award winners at Xperience . ---- ...