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Gemma Alvarez

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RE: Does AI really save you time !

Posted By Gemma Alvarez 05-12-2026 11:48
Found In Egroup: Genesys Casual \ view thread
I use it for the norm, on helping on scripts for presentations, creation for images, even agenda poems to add a element of fun. I am not sure how much time it saves me but it definitely helps on a inspiration front. Usual apps, Chatgpt for most, then canva plus sumo for song writing. ------------ ...

RE: Journey Management

Posted By Gemma Alvarez 05-06-2026 04:50
Found In Egroup: Genesys Casual \ view thread
Agree, when I think around chatbots/Virtual Agents, its really hard to distinguish between true containment rate and abandoned rates so this is addressed through JM and highlights these areas. ------------------------------ Gemma Alvarez Principal Customer Success Manager ------------------------- ...

RE: Share your feedback on navigation in the Agent Workspace!

Posted By Gemma Alvarez 03-17-2026 06:10
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Was just reading a few of the discussion posts, and I just wanted to feedback that my customers have all a positive response to the changes on the UI. It looks much more modern and very user friendly navigation. Huge Kudos to the teams that were involved. I think the biggest challenge was the timings ...

RE: Introducing Announcements on the Developer Center

Posted By Gemma Alvarez 03-13-2026 13:58
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Great way to keep up to date. Thanks ------------------------------ Gemma Alvarez Principal Customer Success Manager ------------------------------

RE: Composite Slot in Genesys Cloud Bot Flow

Posted By Gemma Alvarez 10-15-2024 05:17
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Anwita, It is not a supported feature at the moment. If there is not a Aha idea at the moment, please can you make one and we can look further into this for you. We are looking at improving slots at the moment but would be good to know how important this is for all customers/partners. Thanks ...

Feedback Required: Versioning Lifecycle Management in Architect

Posted By Gemma Alvarez 03-18-2024 08:16
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hi, We are looking at scheduling some research calls to discuss some ideas of improving the lifecycle management within architect. This session will focus on the foundations of deployments and versioning control with a longer term vision of improved lifecycle management. This would be enable ...

RE: Genesys Digital Bots: Cards and Carousels Beta

Posted By Gemma Alvarez 08-01-2023 05:29
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Yes, it has for a while now, we have enabled a few for BT. If you have any problems, please email me on gemma.alvarez@genesys.com ------------------------------ Gemma Alvarez Genesys - Employees ------------------------------

RE: Genesys Digital Bots: Cards and Carousels Beta

Posted By Gemma Alvarez 06-13-2023 09:31
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hi Melvyn, Thanks for your message. I will be communicating with everyone shortly regarding the beta. We have not released the beta yet but it will be this month :) ------------------------------ Gemma Alvarez Genesys - Employees ------------------------------

RE: Positive/Negative Feedback for knowledge base articles

Posted By Gemma Alvarez 06-02-2023 06:47
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Nicola. Yes currently not on the roadmap yet for digital bots but we are assessing how do we bring knowledge and bots closer together at the moment, giving the author more control as well as a richer experience for the end user. Feedback was something we are looking at addressing in digital bot ...

Genesys Digital Bots: Cards and Carousels Beta

Posted By Gemma Alvarez 05-24-2023 10:47
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
I am pleased to announce the exciting news that Cards and Carousels are coming soon to Genesys Digital Bot Flows. Therefore applications are now open for Beta This is available to customers, partners, and internal orgs - so I encourage you to sign up and share your feedback. It is the first feature ...

RE: Genesys Digital Bots Feature Beta: Presence Check

Posted By Gemma Alvarez 12-05-2022 06:25
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hi, If you have any feedback from the beta, please can you fill out the following form? https://forms.office.com/r/ARiQ4ZJpZU It would be good to gather this by the end of this week. Thanks Gemma Gemma Alvarez Staff Product Manager, Digital Bot Flows M +44 7917 902398

Genesys Digital Bots Feature Beta: Presence Check

Posted By Gemma Alvarez 11-08-2022 06:29
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
This Beta is for all those that are using or interested in using Genesys Digital Bot Flows. This new feature answers a critical question: "Are you there?" Bot users get distracted or may abandon a conversation, leaving a digital bot in a state of limbo. Further, an agent that picks up a transfer may ...