Profile

Marudhu Pandian

Contact Details

My Content

1 to 20 of 40 total

RE: Use custom substitutions for new outbound email

Posted By Marudhu Pandian 03-06-2026 05:13
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Mihai Vasiloiu, Sorry about the delayed response. This one slipped through the cracks. @Kaio Oliveira is right. We don't support this now. The idea that Kaio referred to is specific to the ability to use the substitutions tied to the footer type canned response. I would recommend you create a separate ...

RE: Divisions for Canned Responses - Coming Soon!

Posted By Marudhu Pandian 02-13-2026 03:40
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Richard, Yes, the libraries will be in an unassigned state and they can continue to be accessed as they are today, until admins go in an assign a specific division. Hope that helps! Thanks! ------------------------------ Marudhu Pandian Product Manager ------------------------------

RE: Divisions for Canned Responses - Coming Soon!

Posted By Marudhu Pandian 02-09-2026 16:09
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Marcello, Divisions are being introduced incrementally as different capabilities evolved at different times, which is why coverage hasn't been uniform everywhere from day one. The good news is that divisions continue to be expanded across the platform, and Canned Responses is one of the next areas ...

RE: Divisions for Canned Responses - Coming Soon!

Posted By Marudhu Pandian 02-09-2026 14:18
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Mateus, There is a separate idea for division awareness in Knowledge. You can follow the idea here for updates: https://genesyscloud.aha.io/ideas/ideas/SSAKM-I-236. Thanks, ------------------------------ Marudhu Pandian Genesys - Employees ------------------------------

Divisions for Canned Responses - Coming Soon!

Posted By Marudhu Pandian 02-09-2026 03:09
Found In Egroup: Genesys Cloud - Main \ view thread
The Canned Responses team is excited to share that Divisions support is coming to Canned Responses Libraries in Genesys Cloud! This enhancement will give organizations more flexibility and control in how canned responses libraries are organized and managed, helping teams align content access with their ...

RE: Reuse Email Domains Across Orgs - Coming Soon!

Posted By Marudhu Pandian 11-10-2025 02:43
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Patrick, We released (GA) this on the 20th Oct. https://help.mypurecloud.com/releasenote/october-20-2025/. Thanks! ------------------------------ Marudhu Pandian Product Manager ------------------------------

RE: Coming Soon - SMTP Integration for Outbound Email Campaigns / Agentless Emails!

Posted By Marudhu Pandian 10-29-2025 23:51
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Aleksandar, We are looking to release this again the week of Nov 10th. Thanks for your understanding and patience. Best regards, Marudhu ------------------------------ Marudhu Pandian Product Manager ------------------------------

RE: Coming Soon - SMTP Integration for Outbound Email Campaigns / Agentless Emails!

Posted By Marudhu Pandian 10-01-2025 07:06
Found In Egroup: Genesys Cloud - Main \ view thread
Please note that we have to temporarily roll back this feature that was being released this week. Customers with integrations already in an error state were experiencing SMTP send failures. So we've paused / disabled the rollout of the feature until the issue is fixed. We plan to reintroduce the ...

RE: Reuse Email Domains Across Orgs - Coming Soon!

Posted By Marudhu Pandian 09-14-2025 08:16
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Hanumantha, I have just sent you an email on this. Thanks! ------------------------------ Marudhu Pandian Genesys - Employees ------------------------------

RE: Reuse Email Domains Across Orgs - Coming Soon!

Posted By Marudhu Pandian 09-11-2025 04:11
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Hanumantha Rao, we are in the final stages of completion and expect to GA this by mid-October or so. I will be updating the date once I am able to confirm. I believe there have been some enquiries for a beta from your org. I will reach out to you on that. Thank you! ------------------------------ ...

Reuse Email Domains Across Orgs - Coming Soon!

Posted By Marudhu Pandian 09-05-2025 14:41
Found In Egroup: Genesys Cloud - Main \ view thread
We're excited to share that we're close to releasing support for reusing the same email domain across multiple orgs in Genesys Cloud! 🎉 Today, domains (IMAP, SMTP, MS Graph) can only be used once across orgs, which is not ideal for large customers running multi-brand or multi-region operations. ...

Coming Soon - SMTP Integration for Outbound Email Campaigns / Agentless Emails!

Posted By Marudhu Pandian 09-05-2025 14:37
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Genesys Community, We are happy to share that we will soon be releasing a much-awaited feature – support for SMTP integration for outbound email campaigns and agentless emails. Once the feature is released you can use your own SMTP server for outbound email campaigns and agentless emails. We ...

RE: Email Admin UI Refresh - Coming Soon!

Posted By Marudhu Pandian 06-19-2025 12:44
Found In Egroup: Genesys Cloud - Main \ view thread
Update: Happy to share that we are ready to roll this out again starting June 23rd, Mon thru Wed following our usual release cycle. Thank you for your patience and understanding! ------------------------------ Marudhu Pandian Genesys - Employees ------------------------------

RE: Email Admin UI Refresh - Coming Soon!

Posted By Marudhu Pandian 05-12-2025 11:36
Found In Egroup: Genesys Cloud - Main \ view thread
Important Update: Please note that we have temporarily rolled back this recent update to the Email Admin UI. This update introduced visual and usability enhancements but did not impact any functional changes, feature additions, or have an impact on agent-facing views. We have identified an issue ...

RE: Email Admin UI Refresh - Coming Soon!

Posted By Marudhu Pandian 05-01-2025 14:49
Found In Egroup: Genesys Cloud - Main \ view thread
Update: Happy to share that earlier today we were officially approved to GA this. We will be rolling this out starting May 5th, Mon thru Wed following our usual release cycle. Thank you! ------------------------------ Marudhu Pandian Genesys - Employees ------------------------------

RE: Email Admin UI Refresh - Coming Soon!

Posted By Marudhu Pandian 04-15-2025 07:35
Found In Egroup: Genesys Cloud - Main \ view thread
We are ready to release these changes in the coming weeks and we have a new post here. Please use that post to stay informed about the release date once we are able to confirm it. We have also attached a PDF with sample screenshots to the new post. Thank you! ------------------------------ ...

Email Admin UI Refresh - Coming Soon!

Posted By Marudhu Pandian 04-11-2025 04:53
Found In Egroup: Genesys Cloud - Main \ view thread
Hello All, As you already know, Genesys is constantly updating its user interface to follow industry trends and standards. We are excited to announce the upcoming Email Admin UI enhancements. In fact, we had announced these Email Admin UI enhancements first last year, and we're now ready to ...

Email Admin UI Refresh - Coming Soon!

Posted By Marudhu Pandian 04-11-2025 04:52
Found In Library: Genesys Cloud - Main
#DigitalChannels

RE: New Canned Responses Agent-Facing Panel - Upcoming Beta!

Posted By Marudhu Pandian 01-28-2025 14:58
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Thanks, Marja. Noted. For this particular change, I will send you over a document that we had circulated for the beta participants. I hope that helps. ------------------------------ Marudhu Pandian Product Manager ------------------------------

RE: New Canned Responses Agent-Facing Panel - Upcoming Beta!

Posted By Marudhu Pandian 01-28-2025 14:50
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hi Paulo, Thanks for sharing this feedback. We are looking into the 66 icon. ------------------------------ Marudhu Pandian Product Manager ------------------------------