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Daniel Blackney

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RE: Xperience - London. 1 week out!

Posted By Daniel Blackney 04-21-2026 11:15
Found In Egroup: Genesys Cloud - Main \ view thread
Looking forward to it! ------------------------------ Daniel Blackney Sr Customer Success Manager ------------------------------

RE: Best Free AI Tools

Posted By Daniel Blackney 03-11-2026 08:30
Found In Egroup: Genesys Casual \ view thread
Thanks Michael, this is really helpful and appreciated! ------------------------------ Daniel Blackney Sr Customer Success Manager ------------------------------

RE: March Question of the Month - Favorite Roadmap Feature

Posted By Daniel Blackney 03-11-2026 07:57
Found In Egroup: Genesys Casual \ view thread
I'm looking forward to Genesys Social being able to listen and respond to posts on non-owned Facebook pages. With so many customers have cross market spotlights, for example airlines being able to listen to airports social media is a great step forward! ------------------------------ Daniel Blackney ...

RE: Favorite movie of all time?

Posted By Daniel Blackney 03-10-2026 10:59
Found In Egroup: Genesys Casual \ view thread
The knights who say ni is one of my fav scenes in any movie...Great choice John! ------------------------------ Daniel Blackney Sr Customer Success Manager ------------------------------

RE: Favorite movie of all time?

Posted By Daniel Blackney 03-10-2026 10:58
Found In Egroup: Genesys Casual \ view thread
Great choice Paul, I can def be on board with ET!!! ------------------------------ Daniel Blackney Sr Customer Success Manager ------------------------------

RE: Best Free AI Tools

Posted By Daniel Blackney 03-10-2026 10:39
Found In Egroup: Genesys Casual \ view thread
Thanks Rob, Was looking for something I could input what my kids eat and don't eat and help create something beyond plain pasta, carrots and garlic bread? ------------------------------ Daniel Blackney Sr Customer Success Manager ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Daniel Blackney 03-10-2026 10:36
Found In Egroup: Welcome Community \ view thread
Hi, Nice to meet you @Zaynah Pandor ------------------------------ Daniel Blackney Sr Customer Success Manager ------------------------------

Best Free AI Tools

Posted By Daniel Blackney 03-10-2026 10:22
Found In Egroup: Genesys Casual \ view thread
Hi all, Looking for some advice...I am trying to use AI to generate a family cookbook that will help inspire new recipes to make either from what is in the cupboards or suggest a shop. For context, I have 2 young fussy eaters and am trying to make 1 meal for all of us each night rather than adult ...

RE: Favorite movie of all time?

Posted By Daniel Blackney 03-09-2026 15:51
Found In Egroup: Genesys Casual \ view thread
Great pics Nicole!! As a 90's kid I would be tempted to go with The Might Ducks! But I think if I had to say my favourite movie could be 2 extremes, either 'Braveheart' or 'The Greatest Showman' as I can't count how many times I have watched them both. Looking forward to hearing everyones answers! ...

Ask Me Anything Bot!!

Posted By Daniel Blackney 02-26-2026 14:01
Found In Egroup: Genesys Casual \ view thread
Hi everyone 👋 In a session this week, I learned that the Ask Me Anything bot on the Genesys Orchestrator page can handle billing queries and route them directly to the right team - which was news to me! It got me thinking… For those of you who've used it: 👉 What types of questions have you ...

RE: Introduce Yourself! (New for 2026)

Posted By Daniel Blackney 02-26-2026 13:44
Found In Egroup: Welcome Community \ view thread
Hi everyone, I'm a Success Manager at Genesys who believes in using technology and AI thoughtfully to create better, more seamless customer experiences. Originally from Australia, but been living in the UK for 10 years, and a dad to two awesome young kids who keep life fun and grounded. If you'd like ...

RE: COMMUNITY AWARDS are ANNOUNCED!!!

Posted By Daniel Blackney 02-26-2026 13:28
Found In Egroup: Genesys Casual \ view thread
Love this initiative, I'll be spreading the word as I know a few stakeholders out there who love an award (you know who you are)... ------------------------------ Daniel Blackney Sr Customer Success Manager ------------------------------

RE: Football World Cup

Posted By Daniel Blackney 02-26-2026 13:20
Found In Egroup: Genesys Casual \ view thread
As an Aussie that lives in Wales the world cup is an interesting event, neither Australia or Wales has a great track record, and with Wales still yet to qualify I havent aligned my allegiance yet!! Always an exciting time ahead though! ------------------------------ Daniel Blackney Sr Customer Success ...