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Mr. Orestis Dimitropoulos

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Snippet Recording

Posted By Orestis Dimitropoulos 04-17-2026 08:07
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, We want to retrieve any snippet recordings that exist for a conversation. For that , we are using the following API. GET /api/v2/conversations/(conversationId)/recordings In the json response: Whole call recording is under "mediaSubtype": "Trunk" Snippet recording is under "mediaSubtype": ...

Snippet Recording

Posted By Orestis Dimitropoulos 04-17-2026 08:07
Found In Library: Genesys Cloud - Developer Community
#PlatformAPI

RE: How many DNC lists can we assign to a campaign?

Posted By Orestis Dimitropoulos 04-16-2026 10:05
Found In Egroup: Genesys Cloud - Main \ view thread
I believe this limit applies to how many DNC lists you can create under a single org. It is not related to the max number of DNC lists you can assign under a campaign. ------------------------------ Orestis Dimitropoulos ------------------------------

RE: How many DNC lists can we assign to a campaign?

Posted By Orestis Dimitropoulos 04-16-2026 09:45
Found In Egroup: Genesys Cloud - Main \ view thread
Indeed Stephan, i could not find any reference in technical documentation related to the number of DNC lists that can be assigned to a campaign. I even tried running a campaign with 8 DNC lists assigned and no error or exception was thrown. In any case, this cannot be unlimited. There must be an upper ...

How many DNC lists can we assign to a campaign?

Posted By Orestis Dimitropoulos 04-16-2026 09:26
Found In Egroup: Genesys Cloud - Main \ view thread
We know that we can assign multiple DNC lists under a campaign. But we cannot find any documentation reference related to maximum amount of separate DNC lists we can assign to a single campaign. Is there a limit on the number of DNC lists that can be assigned to a single campaign? Thank you, ...

OAuth Client Credentials & Licensing Clarification

Posted By Orestis Dimitropoulos 04-16-2026 07:38
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, We are planning to create a new OAuth client using the Client Credentials grant type, intended for use by a third-party system. The purpose of this integration is to enable the third-party system to: - Create contact lists - Add and manage contact data within those lists To support this functionality, ...

RE: Introducing Custom Vocabulary Control for Genesys Extended (EVTS) Transcription (API-Based)

Posted By Orestis Dimitropoulos 04-07-2026 09:34
Found In Egroup: Genesys Cloud - Main \ view thread
Interesting feature but when it comes to administering/maintaining such a dictionary, i understand that it is not so convenient. There is not any UI we could use to manage that. Every action (append terms, modify terms, delete terms) is done via invoking the respective API calls. If that is the case, ...

Dictionary Management for EVTS supported languages (voice transcription)

Posted By Orestis Dimitropoulos 04-07-2026 07:44
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, We found this interesting idea related to defining a dictionary for languages that are supported through EVTS (like Greek). The status idea is "Delivered". https://genesyscloud.ideas.aha.io/ideas/DARSTA-I-429 https://developer.genesys.cloud/announcements/413565#api-based-dictionary-manage ...

RE: Agentless Email API

Posted By Orestis Dimitropoulos 04-01-2026 16:01
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Cameron, Thank you very much for the confirmation. So the campaign/agentless domain must be a domain that my company owns. It cannot be a genesys cloud domain. For example: I can define: survey@mycompany.gr I cannot define: survey.mycompany.mypurecloud.de Is my understanding ...

Agentlless Email API and MS Graph

Posted By Orestis Dimitropoulos 04-01-2026 09:17
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, It seems that we cannot use MS Graph API email integration for agentless email API. Based on the below article, someone would understand that this is feasible, but it does not seem to be the case. When i create an agentless email domain i can either use my own SMTP server (MS Graph is not ...

Agentless Email API

Posted By Orestis Dimitropoulos 04-01-2026 08:29
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, Can you confirm our understanding below: Genesys Cloud domains cannot be used for outbound email campaigns and agentless email notifications Is the above correct? Best Regards, Orestis. #DataActions #Integrations #PlatformAPI ------------------------------ Orestis Dimitropoulos ...

RE: OAuth Roles and Divisions

Posted By Orestis Dimitropoulos 03-24-2026 10:08
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Stephan, I have already opened a case to product support for that. I am expecting their feedback. I started this discussion just to see if other users have ever experienced something similar. I will you keep you posted. ------------------------------ Orestis Dimitropoulos --------------- ...

RE: OAuth Roles and Divisions

Posted By Orestis Dimitropoulos 03-24-2026 09:52
Found In Egroup: Genesys Cloud - Main \ view thread
Just to confirm that the queue is assigned only to 1 Division and the role assigned to the OAuth client only has the 1 division assigned as well? Exactly. Queue belongs to Division B. OAuth role assigned refers to Division A. I would expect not to be able to post a callback under Division B Queue using ...

OAuth Roles and Divisions

Posted By Orestis Dimitropoulos 03-24-2026 07:30
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, Assume you configure the following: - OAuth A (client credentials) assigned with Role R to Division A - OAuth B (client credentials) assigned with Role R to Division B Role R includes several permissions. For the sake of this discussion, assume that among them is the permission to post callbacks. ...

Force Expiration of Web Survey URL

Posted By Orestis Dimitropoulos 03-05-2026 05:30
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, The web Survey URL is sent to customer via email. At the moment, this link expires after 90 days. There is an idea submitted in ideas portal some years now, where it is suggested that the expiration time frame should be configurable - https://genesyscloud.ideas.aha.io/ideas/WEM-I-305. This can ...