Hello Edgar, The way I look at exact error is either through Flow Execution History or capture these parameters for data action failure within the architect flow. ------------------------------ Jyoti Sharma Senior Design Consultant ------------------------------

Analytics API - post /api/v2/analytics/knowledge/aggregates/query

Posted By Jyoti Sharma 05-12-2026 10:19
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

I am running into a issue with Aggregate API when I run it to fetch data for full day - The request failed with response code: 400. Message: Result set is larger than result limit. Avoid grouping on high-cardinality fields, or use filter predicates to reduce the number of groups for that field. The ...

RE: May Question of the Month: What's the one thing you wish you had known sooner using Genesys Cloud?

Posted By Jyoti Sharma 05-07-2026 18:08
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Using Orchestrator portals and answering in communities. ------------------------------ Jyoti Sharma Senior Design Consultant ------------------------------

RE: Connect Genesys Data Action to Sales force by External application instead of User/Token

Posted By Jyoti Sharma 05-07-2026 17:38
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Hello Boris, Considering the scalability aspect, We have implemented the integration between Genesys and Salesforce via a Middleware Application using Webservices Integrations. ------------------------------ Jyoti Sharma Senior Design Consultant ------------------------------

RE: Parked messages: Messaging controls missing

Posted By Jyoti Sharma 05-07-2026 17:22
Found In Egroup: Genesys Cloud - Main \ view thread

Hello Jankeesh Kaur, I have replicated your scenario. It works exactly the same way as you have mentioned, but if you will notice, it also always remains the same interaction: Agent interacts with customer, parks the interaction, customer send a new message, agent gets the notification, automatically ...

RE: the parameter "default language" is not synchronized via Terraform. Support required

Posted By Jyoti Sharma 05-07-2026 17:02
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Fabrizio, It's not yet included into Terraform provider. Queue "Default language" setting not yet supported by the Terraform provider. ETA when it will be supported? · Issue #1905 · MyPureCloud/terraform-provider-genesyscloud ------------------------------ Jyoti Sharma Senior Design Consultant ...

RE: "Ask Me Anything" answers not helping :(

Posted By Jyoti Sharma 04-29-2026 17:10
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hello Richard, if you are looking for Messaging Deployment ID, look for Message.Message Object in Inbound Message Architect flow and retrieve it using Message.Message.targetAddresses[0] ------------------------------ Jyoti Sharma Senior Design Consultant ----------------------------- ...

Agentic - Conversation fails

Posted By Jyoti Sharma 04-23-2026 12:39
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

I've seen an issue while testing Agentic where the conversation fails whenever a tool call errors out. For example, I created a tool that retrieves data from data tables using Genesys APIs. By default, the API throws an error when the requested data is not available which can be pretty much handled ...

RE: Unexpected error in long conversations

Posted By Jyoti Sharma 04-20-2026 09:31
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Diego, This one could be related to number of turns allowed in session - user.preview.session.turn.requests.per.minutesession.turn.requests.per.minutepreview.session.turn.requests.per.minute You will need to reach out to support to increase it for you. ------------------------------ Jyoti ...

RE: Practical Utility: Export Participant Data from Genesys Cloud Queue to Excel (Interactive Python Tool)

Posted By Jyoti Sharma 04-20-2026 04:37
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Hi Vipin, Very useful. Thanks for sharing. ------------------------------ Jyoti Sharma Senior Design Consultant ------------------------------

RE: April Question of the Month - Earn a new badge!

Posted By Jyoti Sharma 04-15-2026 07:56
Found In Egroup: Genesys Casual \ view thread

For me .. it will be Genesis - Grimes - Feels like something new coming up.. ------------------------------ Jyoti Sharma Senior Design Consultant ------------------------------

Alerts

Posted By Jyoti Sharma 11-15-2023 09:49
Found In Egroup: Genesys Cloud - Main \ view thread

Genesys Cloud CX - I would like to know if it is possible to get a pop up alert notification other than whatever browser offers. Like in case, user has its Genesys Interface is minimized or hidden behind, is there a way to have a little pop-up alerting the call that overrides all windows or programs. ...

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