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  • 1.  Alerts

    Posted 11-15-2023 09:49

    Genesys Cloud CX - I would like to know if it is possible to get a pop up alert notification other than whatever browser offers.  Like in case, user has its Genesys Interface is  minimized or hidden behind, is there a way to have a little pop-up alerting the call that overrides all windows or programs. Also, if feasible, can I use it to answer the call as well?



    Jyoti Sharma
    Computacenter (UK) LTD

  • 2.  RE: Alerts

    Posted 11-16-2023 07:34

    The alerting options are a bit limited. You can enable notifications under Preferances

    Andrew Lewis
    Health Management Ltd

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