Genesys Cloud CX - I would like to know if it is possible to get a pop up alert notification other than whatever browser offers. Like in case, user has its Genesys Interface is minimized or hidden behind, is there a way to have a little pop-up alerting the call that overrides all windows or programs. Also, if feasible, can I use it to answer the call as well?
Thanks.
#Omni-ChannelDesktop/UserInterface#Unsure/Other------------------------------
Jyoti Sharma
Computacenter (UK) LTD
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