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Don Giannini

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Speech to Text Analytics

Posted By Don Giannini 04-21-2026 13:37
Found In Egroup: Certification and Training \ view thread
Hi, I was wondering if there's any computer-based, recorded trainings in how best to leverage the STA tools in Genesys. I've been using notes to work on configuring/calibrating my instance, but think it would be helpful if there was some type of engagement to help users feel more confident in how to ...

RE: Introduce Yourself! (New for 2026)

Posted By Don Giannini 04-21-2026 13:18
Found In Egroup: Welcome Community \ view thread
Hi there! I'm a Performance Support manager for an HR consulting firm in the US. I wear multiple hats where I've been leveraging Genesys in a variety of ways. Right now, I like to focus on speech to text analytics. Thanks! ------------------------------ Don Giannini Performance Support Manager ...

RE: April Question of the Month - Earn a new badge!

Posted By Don Giannini 04-21-2026 13:10
Found In Egroup: Genesys Casual \ view thread
Good topic! Depends on my mood. It probably alternates between "Cry Me a River" from Justin Timberlake and "Eye of the Tiger" by Survivor. ------------------------------ Don Giannini Performance Support Manager ------------------------------

RE: What is your favorite Winter Olympic Sport and Why?

Posted By Don Giannini 02-17-2026 23:10
Found In Egroup: Genesys Casual \ view thread
Downhill skiing has to be one of the most exciting. We all can learn to ski, but to go down such a steep mountain at high speeds. Ohhhh, to be young again! ------------------------------ Don Giannini Performance Support Manager ------------------------------

RE: January Question of the Month - Goals for 2026?

Posted By Don Giannini 01-30-2026 14:16
Found In Egroup: Genesys Casual \ view thread
I'm not one to go all-in on New Year's resolutions, but I do have some professional goals. This year, I plan to hone my project management skills further by getting some accreditations. Last year, I took major strides in this field and ready to finish it this year! ------------------------------ ...

RE: What is your favorite global invention?

Posted By Don Giannini 11-13-2025 12:53
Found In Egroup: Genesys Casual \ view thread
My favorite global invention is the phone, but not for sending text messages. Voice calls are such an engaging way to communicate with anyone in the world. Some days I can't believe I can be walking on the beach, while talking to a friend hiking in the Swiss alps. Amazing! ------------------------------ ...

RE: November QOTM: Answer and get a badge!

Posted By Don Giannini 11-13-2025 12:47
Found In Egroup: Genesys Casual \ view thread
Any holiday where I can get a day or several off work is tops, but if I had to choose one. It would be... Thanksgiving! Great to get together with friends/family, celebrate with some nice wine, and (ideally not being responsible for) the turkey! ------------------------------ Don Giannini ...

RE: What's your favorite feature of Orchestrators so far?

Posted By Don Giannini 09-24-2025 14:28
Found In Egroup: Genesys Casual \ view thread
No acronyms! ------------------------------ Don Giannini Performance Support Manager ------------------------------