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Abril Churin

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RE: Authorized ORG - Divisions

Posted By Abril Churin 06-04-2026 15:05
Found In Egroup: Genesys Cloud - Main \ view thread
Hi! First of all, thanks for answer! I have a comment about the suggest. I tried this option but doesn't solve the issue. Why? Because you create a group in your ORG and assign roles and Divisions to it, that's correct but your own Divisions are not the same of the customer one's. For example ...

Authorized ORG - Divisions

Posted By Abril Churin 06-04-2026 12:05
Found In Egroup: Genesys Cloud - Main \ view thread
Hi team! I need some help with Authorized organizations and roles. My customer wants to give access to his organization through "Authorized Organizations" and "Cloned users/Groups". The thing here is that he doesn't want to give complete divisions access but only roles with selected ones. I'm ...

RE: API usage

Posted By Abril Churin 05-08-2026 15:22
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Gabriel! Thanks for your answer. The customer wants to deploy a data action which will send an API request to an own endpoint in every new interaction and aprox they have 800 concurrent licences. ------------------------------ Abril Churin Support Engineer II ---------------------------- ...

API usage

Posted By Abril Churin 05-08-2026 12:29
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi team! I have a question about how the API usage is monitored and billed. My customer wants to know if a Data Action which mades API request to an API Endpoint of the own organization is unlimited or limited by the number of agents? Thanks for your time!! Regards! Abril #PlatformAPI ...

"Help Page"

Posted By Abril Churin 02-05-2026 13:45
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi team!! I recently realize something with the "Help ?" page. When you are outside the "Agent Workspace" you can view the "help ?" on the left of "Calls" option When you click over "Agent Workspace" and the window of interactions and multi-contextual panel opens, the option of "Help ?" dissappears ...

Error delivering a WhatsApp template

Posted By Abril Churin 12-10-2025 12:13
Found In Egroup: Genesys Cloud - Main \ view thread
Hi everyone! I am experimenting an unusual error in the Native WhatsApp Integration in Genesys (Genesys as BSP). Sometimes when agents send outbound messages in WhatsApp there appears a caution symbol with the message: "Delivery Error". We have the follow answer: "errorPayload": "GeneralError ...

Error delivering a WhatsApp template

Posted By Abril Churin 12-10-2025 12:12
Found In Library: Genesys Cloud - Main
#DigitalChannels

Ringtone for Digital channels

Posted By Abril Churin 11-27-2025 14:36
Found In Egroup: Genesys Cloud - Main \ view thread
Hi team! I received a customer's consult about to change digital channel's alert ringtones. They want to put a cutomized one to all agents, so I ask: Is this possible to change? Is there an App Foundry to buy? Thanks for the space!! #DigitalChannels ------------------------------ ...

RE: What kind of AI innovations are you planning for next year?

Posted By Abril Churin 11-27-2025 08:59
Found In Egroup: Genesys Casual \ view thread
For the next year we are looking for an AI in Analytics > Analytics Workspace to helps you find interactions quickly. Also we want more develop of the Speech recognition, it's difficult to the system understands customers when they talk in the IVR. ------------------------------ Abril Churin ...