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Maria Davidson

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Unlock the Power of Unified Experience with Our New Genesys Cloud and ServiceNow Integration eLearning!

Posted By Maria Davidson 05-29-2026 16:57
Found In Egroup: Certification and Training \ view thread
Ready to deliver a seamless experience between Genesys Cloud and ServiceNow? Our new course, Set up the Integration for ServiceNow in Genesys Cloud, provides developers and technical system administrators with the knowledge and skills needed to configure, deploy, and support the Unified Experience integration. ...

RE: API Course Expired Enrollment

Posted By Maria Davidson 05-29-2026 16:41
Found In Egroup: Certification and Training \ view thread
Hi Bruno, I'm Maria, the Product Manager responsible for the API learning content. I checked the API Self-Study course today and can confirm that it is still active and available. We recently made an update to the course, so it's possible you're seeing a caching or session-related issue. Could ...

Hello from Genesys Education!

Posted By Maria Davidson 05-18-2026 10:24
Found In Egroup: Welcome Community \ view thread
Hi everyone! I'm Maria, a Product Manager with Genesys Education focused on API and Integration learning content. I work on creating courses and learning experiences that help developers, admins, and customers get the most out of Genesys Cloud integrations and APIs. My focus areas include APIs, integrations, ...

RE: Introducing Announcements on the Developer Center

Posted By Maria Davidson 05-15-2026 09:58
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Awesome, thanks for sharing this! ------------------------------ Maria Davidson Product Manager, Genesys Beyond ------------------------------

Genesys Cloud: Analytics API New Course

Posted By Maria Davidson 10-09-2025 17:00
Found In Egroup: Certification and Training \ view thread
Ready to turn analytics into action? Looking to go beyond dashboards and start using APIs to uncover deeper performance insights? Genesys Education is excited to announce the release of the new Genesys Cloud: Analytics API training. The self-study course with labs is now available for Genesys ...

New eLearning Release: Get Started with CX as Code in Genesys Cloud

Posted By Maria Davidson 04-29-2025 17:45
Found In Egroup: Certification and Training \ view thread
Ready to bring automation into your Genesys Cloud workflow? Looking to reduce manual setup and start managing infrastructure as code? Beyond is excited to announce the release of a new eLearning course: Genesys Cloud: Introduction to CX as Code. Exclusively available for Beyond Genesys Cloud learning ...

Understanding Genesys APIs: The First Step to Smarter Conversations

Posted By Maria Davidson 03-07-2025 09:58
Found In Egroup: Certification and Training \ view thread
Ever find yourself in conversations with developers and wish you understood what they were talking about? Need to request new functionality but don't know how to explain it? Beyond is excited to announce the release of a new API Fundamentals webinar recording! This on-demand webinar is the perfect ...

Major Update: Genesys Cloud Integrations - AppFoundry Course

Posted By Maria Davidson 01-31-2025 11:37
Found In Egroup: Certification and Training \ view thread
We are excited to announce a major update to our "Genesys Cloud Integrations: AppFoundry" eLearning course. This update includes a complete retooling of the course content, featuring an updated dashboard with a refreshed UI and more options to enhance your learning experience. In this course, you ...

Discover Our New eLearning Course: Genesys Cloud API License

Posted By Maria Davidson 01-30-2025 11:02
Found In Egroup: Certification and Training \ view thread
We are excited to introduce our latest eLearning course, "Genesys Cloud API License." This course is designed to help you understand and effectively use the Genesys Cloud License APIs. You'll learn about the different subscription plans, the fair usage policy, and how to manage API calls and licenses ...

API User Management Course Updates!

Posted By Maria Davidson 01-17-2025 08:40
Found In Egroup: Certification and Training \ view thread
Hello everyone, We're pleased to announce some important updates to our Genesys Cloud API User Management course. What's New? Updated UI: We've refreshed the user interface to enhance your learning experience. Simulations Added: New simulations have been integrated to provide a ...

🎉 Course Update Alert! 🎉Genesys Cloud - API Fundamentals

Posted By Maria Davidson 06-11-2024 16:00
Found In Egroup: Certification and Training \ view thread
Hey everyone, We're excited to share some fantastic new updates to our Genesys Cloud API Fundamentals course! 🌟 What's New? JSON Lab Added: This hands-on experience will help you better understand and apply JSON in your API projects. Expanded JSON Content: Provides more ...