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Nadine Pinheiro

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RE: Certified Customer Experience Professional (CCXP)

Posted By Nadine Pinheiro 03-31-2026 18:11
Found In Egroup: Certification and Training \ view thread
Thank you so much George! I'll make sure to join the community so I can learn with others' experience. Here in Brazil this certification is not that popular, so getting practice tests/materials is a difficult task (compared to PMP, Scrum etc.). ------------------------------ Nadine Pinheiro ...

RE: Certified Customer Experience Professional (CCXP)

Posted By Nadine Pinheiro 03-31-2026 16:16
Found In Egroup: Certification and Training \ view thread
np! I'll make sure to check your recommendations when taking my Genesys exam :) ------------------------------ Nadine Pinheiro CX Advisory Consultant ------------------------------

Play Trivia Tower

Posted By Nadine Pinheiro 03-31-2026 16:03
Found In Egroup: Genesys Community Trivia Tower \ view thread
Is there a way to still play a Trivia Tower here so I can get my badge? ------------------------------ Nadine Pinheiro CX Advisory Consultant ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Nadine Pinheiro 03-31-2026 15:57
Found In Egroup: Welcome Community \ view thread
Seja bem-vindo a comunidade :) @Rodrigo Soares ------------------------------ Nadine Pinheiro CX Advisory Consultant ------------------------------

Play Trivia Tower

Posted By Nadine Pinheiro 03-31-2026 15:43
Found In Egroup: Welcome Community \ view thread
Hello everyone! would you mind sharing some tips with a new hire? How do I play Trivia Tower / Participate in a Trivia Tower Event? ------------------------------ Nadine Pinheiro CX Advisory Consultant ------------------------------

RE: Certified Customer Experience Professional (CCXP)

Posted By Nadine Pinheiro 03-31-2026 15:16
Found In Egroup: Certification and Training \ view thread
Hi Rafael, thanks for your participation. the info shared is useful for Genesys certifications, but as I mentioned to Kaio, my post is about the CCXP, and this is not a Genesys Certification. ------------------------------ Nadine Pinheiro CX Advisory Consultant ------------------------------

RE: Certified Customer Experience Professional (CCXP)

Posted By Nadine Pinheiro 03-31-2026 15:15
Found In Egroup: Certification and Training \ view thread
Hi Kaio, thanks for your participation. the info shared is useful for Genesys certifications, but the CCXP is not a Genesys Certification. ------------------------------ Nadine Pinheiro CX Advisory Consultant ------------------------------

RE: GCX-GCP Exam Preparation – Is This Enough?

Posted By Nadine Pinheiro 03-26-2026 08:29
Found In Egroup: Certification and Training \ view thread
Nadine Camasmie reacted to your message:

Certified Customer Experience Professional (CCXP)

Posted By Nadine Pinheiro 03-25-2026 09:38
Found In Egroup: Certification and Training \ view thread
Is anyone here studying for the Certified Customer Experience Professional (CCXP) or has already obtained the certification? I'm planning to take this certification but I'd like some tips on how to study for the exam! #Certification ------------------------------ Nadine Pinheiro CX Advisory Consultant ...

RE: GCX-GCP Exam Preparation – Is This Enough?

Posted By Nadine Pinheiro 03-25-2026 09:35
Found In Egroup: Certification and Training \ view thread
Thanks for sharing Michael! I'm planning to get this certification in the next month, but to be honest I didn't feel that the the end-of-chapter & course questions were similar to the exam when I took the GPE & GPR certification. Hope that the GCP is diffirent. ------------------------------ Nadine ...

What types of AI tools do you use in your daily work?

Posted By Nadine Pinheiro 03-25-2026 09:28
Found In Egroup: Welcome Community \ view thread
Hello everyone! I'm creating a survey & listing all available AI tools that help with our daily tasks here in Genesys! Tell me more, do you only use ChatGPT or are you experimenting with new things? ------------------------------ Nadine Pinheiro CX Advisory Consultant ------------------------ ...

RE: Introduce Yourself! (New for 2026)

Posted By Nadine Pinheiro 03-25-2026 09:24
Found In Egroup: Welcome Community \ view thread
Welcome welcome :) ------------------------------ Nadine Pinheiro CX Advisory Consultant ------------------------------

RE: Introduce Yourself! (Get Points for the Contest!)

Posted By Nadine Pinheiro 01-29-2026 07:51
Found In Egroup: Welcome Community \ view thread
Hello community! I'm really happy to join the CX Advisory team as a CX Advisory Consultant here in Brazil - São Paulo Office. I'm a Chemical Engineer that became passionate about CX world the day I realized I was spending more time navigating broken and bureaucratic support processes than actually ...