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Nicolas Quermia

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RE: Favourite book of all time

Posted By Nicolas Quermia 03-31-2026 10:57
Found In Egroup: Genesys Casual \ view thread
Thank you for charing Nicole. Interesting choice. Nicolas ------------------------------ Nicolas Quermia Technical Account Manager ------------------------------

RE: Favourite book of all time

Posted By Nicolas Quermia 03-18-2026 10:21
Found In Egroup: Genesys Casual \ view thread
Based on what you said John, you would enjoy another of Dan Brown's novel: The Lost Symbol. Very well written and full of mystery. ------------------------------ Nicolas Quermia Technical Account Manager ------------------------------

Favourite book of all time

Posted By Nicolas Quermia 03-17-2026 12:40
Found In Egroup: Genesys Casual \ view thread
The UK has designated 2026 as the National Year of Reading, and the fair that just closed in London few days ago, served as its global launchpad. The main objective of this initiative is to re-brand reading by connecting it to other hobbies and to combat the decline in reading for pleasure. To initiate ...

RE: Mobile Messenger SDK 2.0.0 - Internal API deprecation notice

Posted By Nicolas Quermia 03-16-2026 12:40
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Thank you very much for documenting these in this thread. It will be really useful for developers. ------------------------------ Nicolas Quermia Technical Account Manager ------------------------------

RE: Formula 1

Posted By Nicolas Quermia 03-12-2026 05:23
Found In Egroup: Genesys Casual \ view thread
I am really looking forward to see how the new rear wing will behave at the next grand prix in China. It seems that Ferrari is going to use their rotating rear wing. It may introduce some controversial discussions from the other teams. ------------------------------ Nicolas Quermia Technical ...

RE: Introduce Yourself! (New for 2026)

Posted By Nicolas Quermia 03-11-2026 11:15
Found In Egroup: Welcome Community \ view thread
Nice to meet you. Nicolas ------------------------------ Nicolas Quermia Technical Account Manager ------------------------------

Getting Philosophical About AI

Posted By Nicolas Quermia 03-09-2026 08:44
Found In Egroup: Genesys Casual \ view thread
I have been thinking during the last few months about the impact that AI is having on all our life to various extend. One topic which is discussed is the way that #AI will be able to replace human activity. I thought that, as we are developing more and more tools using AI (LLM, LAM, Agent AI, A2A ...) ...

RE: Formula 1

Posted By Nicolas Quermia 03-09-2026 08:01
Found In Egroup: Genesys Casual \ view thread
After watching the grand prix of this weekend in Australia, the race was more interesting than before. The way that the drivers are using the new technology (50/50) is new and will require them to evaluate when and how to use the energy stored in the battery. Definitively more interesting. Looking ...

RE: Introduce Yourself! (New for 2026)

Posted By Nicolas Quermia 03-06-2026 05:15
Found In Egroup: Welcome Community \ view thread
Hi Tytus, I am working in EMEA too (UK region) as part of the TAM's team. Welcome! ------------------------------ Nicolas Quermia Technical Account Manager ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Nicolas Quermia 03-05-2026 06:44
Found In Egroup: Welcome Community \ view thread
Hi @Nicole Milliken, very good idea to set up this discussion to meet the new comers. ------------------------------ Nicolas Quermia Technical Account Manager ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Nicolas Quermia 03-05-2026 06:42
Found In Egroup: Welcome Community \ view thread
Welcome @Anthony Curcio. Nice to meet you. ------------------------------ Nicolas Quermia Technical Account Manager ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Nicolas Quermia 03-05-2026 06:40
Found In Egroup: Welcome Community \ view thread
Hi @Brad Standen, Welcome to Genesys. ------------------------------ Nicolas Quermia Technical Account Manager ------------------------------

RE: Post-flow action

Posted By Nicolas Quermia 05-08-2024 07:40
Found In Egroup: Genesys Cloud - Main \ view thread
Neo, I have checked this page on the resource center (https://help.mypurecloud.com/articles/set-post-flow-action/) and there are no limitations mentioned. You may try to use 'Transfer to Number' in your 'Auto Transfer' flow to send the call to an outside number where your third party survey ...

RE: Post-flow action

Posted By Nicolas Quermia 05-08-2024 07:08
Found In Egroup: Genesys Cloud - Main \ view thread
Neo, My survey is in Genesys. That's why it is working. It seems that the scenario is not the same. ------------------------------ Nicolas Quermia Genesys - Employees ------------------------------

RE: Post-flow action

Posted By Nicolas Quermia 05-08-2024 05:03
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Neo, This is what I've done to test the feature: 1) I have created a new inbound call flow where the survey will run (in your example it would be 'Auto Transfer'). The flow is a simple 'Press 1 if you were happy or 2 if you were not' or something like that. 2) In your initial inbound call flow (from ...