Hello, I have a similar need with an opportunity. I hope you can share a possible solution. Thank you. ------------------------------ Carlos Gutierrez Solution Consultant ------------------------------

RE: Trivia Tower: Horror Icons

Posted By Carlos Gutierrez 03-20-2026 09:18
Found In Egroup: Genesys Casual \ view thread

Hi !! When will the contest reopen? Thanks ! #Events/Contests ------------------------------ Carlos Gutierrez Solution Consultant ------------------------------

RE: March Question of the Month - Favorite Roadmap Feature

Posted By Carlos Gutierrez 03-19-2026 17:04
Found In Egroup: Genesys Casual \ view thread

my favorite is enable Segment-Based Scoring in AI Scoring – Evaluating only the relevant agent or interaction segment represents a major leap in fairness and accuracy for automated QA, substantially strengthening confidence in AI‑driven scoring programs. ------------------------------ Carlos Gutierrez ...

RE: Unable to add genesys enhanced tts connecttor from my profile

Posted By Carlos Gutierrez 03-19-2026 13:57
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread

Hi !! This happened to me once with a partner, and the problem was that they were trying to install it with a role that didn't have reseller permissions. Once the role was updated, the connector could be installed. ------------------------------ Carlos Gutierrez Solution Consultant ------------- ...

OCR solution + GCX

Posted By Carlos Gutierrez 03-19-2026 13:54
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread

Hello! What OCR solution can be integrated into Genesys Cloud? Thanks a lot ! ------------------------------ Carlos Gutierrez Solution Consultant ------------------------------

Mobile4Me on a healthcare case

Posted By Carlos Gutierrez 03-19-2026 13:51
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread

Hi! Has anyone had the opportunity to work with Mobile4Me on a healthcare case? ------------------------------ Carlos Gutierrez Solution Consultant ------------------------------

RE: ALL Role and Permission removal from a user by API

Posted By Carlos Gutierrez 03-18-2026 22:23
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Thanks, I was looking for something like this and this worked for me. ------------------------------ Carlos Gutierrez Solution Consultant ------------------------------

GCP Certifications

Posted By Carlos Gutierrez 03-18-2026 22:19
Found In Egroup: Certification and Training \ view thread

It's important to have a space where we can share experiences with Genesys certifications for new employees #Certification #GenesysCloud #Training ------------------------------ Carlos Gutierrez Solution Consultant ------------------------------

Introduce myself

Posted By Carlos Gutierrez 03-18-2026 22:12
Found In Egroup: Welcome Community \ view thread

Hi, I'm Carlos. I work as a journey designer and consultant. I help companies create clear and friendly customer experiences. I build simple messages, service flows, and stories that make it easier for people to understand information and solve their needs. I enjoy making technology feel more human and ...

RE: New eLearning on Journey Management Charts

Posted By Carlos Gutierrez 01-09-2025 14:48
Found In Egroup: Certification and Training \ view thread

Hi ! I'm new in Genesys and I'm checking out training content and I find it very comprehensive and up to date, Thanks ------------------------------ Carlos Gutierrez Solution Consultant ------------------------------

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Carlos Gutierrez

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