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Mr. Mike Malcor

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Example Flows that can be downloaded

Posted By Mike Malcor 03-19-2026 15:00
Found In Egroup: Genesys Cloud - Main \ view thread
Is there any place that posts example Flows that you can download and use as a starting point for your own designs. I'm thinking that having a depository of collections with different types of flows that folks have created would be great. Especially when you want to see what others have done. #ArchitectandDesign ...

Best Practice for Naming Conventions

Posted By Mike Malcor 03-19-2026 14:56
Found In Egroup: Genesys Cloud - Main \ view thread
Does anyone have examples of a good naming convention for the configuration items using in Outbound Campaigns? Especially when they need to be list/campaign specific. I wouldn't want to pick the wrong template or filter for the wrong campaign. I think keeping them organized using a good naming convention ...

Using AI to Prepare for Certification Exams

Posted By Mike Malcor 03-19-2026 14:47
Found In Egroup: Certification and Training \ view thread
In my preparation for taking Genesys Certification Exams, I tried using AI platforms like ChatGPT, Copilot, and Gemini. Although they are helpful in creating example testing scenarios, I found that their answers to their own sample questions were sometimes just wrong. I've heard that even the purchased ...

Other Outbound Dialer Platforms

Posted By Mike Malcor 03-19-2026 14:41
Found In Egroup: Genesys Casual \ view thread
Has anyone worked with other outbound dialing platforms? Do you mind sharing experiences comparing them to Genesys Cloud CX? #IndustryTopic ------------------------------ Mike Malcor x ------------------------------

Outbound Contact List Integration and Automation

Posted By Mike Malcor 03-19-2026 14:32
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
I see that there are some App Foundry items that would help with customer integration and automating their Outbound Contact List imports. Are there cases where the functionality in the App Foundry applications become standard features rolled into Genesys Cloud CX? Especially since they are Genesys Apps ...

RE: March Question of the Month - Favorite Roadmap Feature

Posted By Mike Malcor 03-04-2026 15:49
Found In Egroup: Genesys Casual \ view thread
Always looking forward to any new Outbound Campaign Features! ------------------------------ Mike Malcor x ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Mike Malcor 02-23-2026 14:15
Found In Egroup: Welcome Community \ view thread
Hello Everyone ------------------------------ Mike Malcor x ------------------------------

Migration from other dialer platforms

Posted By Mike Malcor 02-05-2026 16:44
Found In Egroup: Genesys Cloud - Main \ view thread
Are there tools, documents, or guides to assist users migrating to Genesys Outbound from other dialer platforms? #Outbound ------------------------------ Mike Malcor x ------------------------------

RE: Introduce Yourself!

Posted By Mike Malcor 02-05-2026 16:13
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
Hello, I'm Mike Malcor and new to the Genesys Community. ------------------------------ Mike Malcor x ------------------------------

RE: Spam mislabeling on outbound calling

Posted By Mike Malcor 02-05-2026 15:25
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Some information I've found: Phone Carrier Analytics Providers and Reputation Management 1) First OrionàT-Mobile, Sprint and MVNO's http://www.calltransparency.com/registration 2) HiyaàAT&T and MVNO's https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-ca ...