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Akos Bezegh

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Posted By Akos Bezegh 04-21-2026 12:27
Found In Egroup: Genesys Cloud - Main
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Hi Shirley, We're planning a release this coming Monday that will include a workaround for the Jabra headset issues. While we haven't been able to consistently reproduce the problem internally, this workaround introduces an option to revert to the legacy Jabra functionality, which we're hoping will ...
Posted By Akos Bezegh 11-19-2025 03:23
Found In Egroup: Genesys Cloud - UI New Features
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Hi Cyndee, It's scheduled for this week, the week of the 17th. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------
Posted By Akos Bezegh 11-19-2025 03:17
Found In Egroup: Genesys Cloud - UI New Features
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Hi Andrea, A simple refresh will be sufficient; no need to log out or log back in. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------
Posted By Akos Bezegh 11-17-2025 12:14
Found In Egroup: Genesys Cloud - UI New Features
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Unfortunately, we don't have any videos or clips to share at this time, but I'll make sure to pass along the feedback to the team. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------
Posted By Akos Bezegh 11-17-2025 12:11
Found In Egroup: Genesys Cloud - UI New Features
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Yes, the new voice consult changes will also apply when agents consult a queue instead of an individual. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------
Posted By Akos Bezegh 11-15-2025 01:18
Found In Egroup: Genesys Cloud - UI New Features
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Hi Andrea, Yes, these voice component changes are part of the Consult experience release scheduled for next week. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------
Posted By Akos Bezegh 09-29-2025 10:43
Found In Egroup: Genesys Cloud - UI New Features
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Hi Mike, It sounds like you're referring to the new permission introduced with the new navigation system (UI > New Genesys UI Navigation > All Permissions) that allows admins to turn the new navigation experience on or off for users. Just to clarify, this permission has not been removed. Since ...
Posted By Akos Bezegh 09-29-2025 04:57
Found In Egroup: Genesys Cloud - UI New Features
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Hi Rajneesh, The Log Capture option is still available from the Help menu. The Help button is hidden while Agent Workspace is active, but it's visible from the top bar when you're on any other page. From there, you can access "Log Capture," which continues to work the same way as before. --- ...
Posted By Akos Bezegh 09-29-2025 04:19
Found In Egroup: Genesys Cloud - UI New Features
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Hi Everyone, We're excited to share that a new Navigation Experience is on its way! This update is the first step in a series of improvements that will make it easier, faster, and more accessible for you to get work done. Release schedule The rollout to early-adopter GA begins September 29, ...
Posted By Akos Bezegh 06-27-2025 00:28
Found In Egroup: Genesys Cloud - UI New Features
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Hi Brian, that would be at the earliest at the end of October. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------
Posted By Akos Bezegh 06-26-2025 15:05
Found In Egroup: Genesys Cloud - UI New Features
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Hi Xavier, Beta enrollment will start around the end of July, and we will share information around the beta program here and in the Beta HQ - where you can fill out the enrollment form to participate! ------------------------------ Akos Bezegh Manager, Product Management --------------- ...
Posted By Akos Bezegh 06-26-2025 15:03
Found In Egroup: Genesys Cloud - UI New Features
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Hi Brian, Thank you for sharing your planned approach, this is really helpful for us in understanding and aligning with your process. During the beta, the new/legacy navigation experience will be controlled exclusively by admins through a dedicated permission. This means there will not be a user-controlled ...
Posted By Akos Bezegh 06-25-2025 08:20
Found In Egroup: Genesys Cloud - UI New Features
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Hi Caleb, Genesys is working on a dark mode, but that's a separate project with its own timeline. The new navigation system will not include dark mode. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------
Posted By Akos Bezegh 06-25-2025 08:18
Found In Egroup: Genesys Cloud - UI New Features
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Hi Brian, Yes, we did test the new interface with focus groups, and those tests are still ongoing. Absolutely! During the beta, we'll be addressing both bugs and usability issues. We take user feedback seriously and will consider it carefully throughout the beta period. We would like to ask ...
Posted By Akos Bezegh 06-25-2025 08:06
Found In Egroup: Genesys Cloud - UI New Features
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Hi Dawn, Anton, As we begin the beta, the new navigation system will be enabled at the org level, meaning all users in the beta org will see it by default. During the beta, we'll introduce a user-level toggle that allows admins to switch between the new and legacy navigation for individual users. ...
Posted By Akos Bezegh 05-05-2025 12:27
Found In Egroup: Genesys Cloud CX - Beta HQ
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Hi Chad, Great question! During the beta, we plan to introduce a permission control that will allow the new navigation to be enabled for individual users. That said, this capability might not be available right at the start of the early beta phase. Thanks for your interest! Best ...
Posted By Akos Bezegh 05-04-2025 11:56
Found In Egroup: Genesys Cloud CX - Beta HQ
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Hi Nathan, Thanks for your inquiry! At this time, we do not have a confirmed start date for the Beta program for the new Navigation and Information Architecture. More details will be shared as soon as they become available. Best regards, ------------------------------ Akos Bezegh ...
Posted By Akos Bezegh 11-13-2024 12:28
Found In Egroup: Genesys Cloud CX - Beta HQ
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Hi James, The red "Failed to send message" box will be removed as of tomorrow morning. We are not aware of the Desktop issue you mentioned. Can you please add more detail, or best if you could contact our Care team https://help.mypurecloud.com/articles/contact-genesys-cloud-care/ We apologize ...
Posted By Akos Bezegh 11-12-2024 06:17
Found In Egroup: Genesys Cloud CX - Beta HQ
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Hi Shauna, (this is Akos again) No other customer has reported this issue so far, and we're not aware of this behavior. Could you please report it to our customer care team, and we'll investigate further? https://help.mypurecloud.com/articles/contact-genesys-cloud-care/ thank you, ...
Posted By Akos Bezegh 10-17-2024 11:15
Found In Egroup: Genesys Cloud CX - Beta HQ
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Hi Shauna, Yes, as soon as we have a date we will post it. thanks, Akos ------------------------------ Akos Bezegh Manager, Product Management ------------------------------