Hi Shirley, We're planning a release this coming Monday that will include a workaround for the Jabra headset issues. While we haven't been able to consistently reproduce the problem internally, this workaround introduces an option to revert to the legacy Jabra functionality, which we're hoping will ...

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

Posted By Akos Bezegh 11-19-2025 03:23
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Cyndee, It's scheduled for this week, the week of the 17th. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

Posted By Akos Bezegh 11-19-2025 03:17
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Andrea, A simple refresh will be sufficient; no need to log out or log back in. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

Posted By Akos Bezegh 11-17-2025 12:14
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Unfortunately, we don't have any videos or clips to share at this time, but I'll make sure to pass along the feedback to the team. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

Posted By Akos Bezegh 11-17-2025 12:11
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Yes, the new voice consult changes will also apply when agents consult a queue instead of an individual. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

Posted By Akos Bezegh 11-15-2025 01:18
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Andrea, Yes, these voice component changes are part of the Consult experience release scheduled for next week. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------

RE: New unified navigation experience coming to Genesys Cloud

Posted By Akos Bezegh 09-29-2025 10:43
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Mike, It sounds like you're referring to the new permission introduced with the new navigation system (UI > New Genesys UI Navigation > All Permissions) that allows admins to turn the new navigation experience on or off for users. Just to clarify, this permission has not been removed. Since ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Akos Bezegh 09-29-2025 04:57
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Rajneesh, The Log Capture option is still available from the Help menu. The Help button is hidden while Agent Workspace is active, but it's visible from the top bar when you're on any other page. From there, you can access "Log Capture," which continues to work the same way as before. --- ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Akos Bezegh 09-29-2025 04:19
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Everyone, We're excited to share that a new Navigation Experience is on its way! This update is the first step in a series of improvements that will make it easier, faster, and more accessible for you to get work done. Release schedule The rollout to early-adopter GA begins September 29, ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Akos Bezegh 06-27-2025 00:28
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Brian, that would be at the earliest at the end of October. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------

RE: New unified navigation experience coming to Genesys Cloud

Posted By Akos Bezegh 06-26-2025 15:05
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Xavier, Beta enrollment will start around the end of July, and we will share information around the beta program here and in the Beta HQ - where you can fill out the enrollment form to participate! ------------------------------ Akos Bezegh Manager, Product Management --------------- ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Akos Bezegh 06-26-2025 15:03
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Brian, Thank you for sharing your planned approach, this is really helpful for us in understanding and aligning with your process. During the beta, the new/legacy navigation experience will be controlled exclusively by admins through a dedicated permission. This means there will not be a user-controlled ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Akos Bezegh 06-25-2025 08:20
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Caleb, Genesys is working on a dark mode, but that's a separate project with its own timeline. The new navigation system will not include dark mode. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------

RE: New unified navigation experience coming to Genesys Cloud

Posted By Akos Bezegh 06-25-2025 08:18
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Brian, Yes, we did test the new interface with focus groups, and those tests are still ongoing. Absolutely! During the beta, we'll be addressing both bugs and usability issues. We take user feedback seriously and will consider it carefully throughout the beta period. We would like to ask ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Akos Bezegh 06-25-2025 08:06
Found In Egroup: Genesys Cloud - UI New Features \ view thread

Hi Dawn, Anton, As we begin the beta, the new navigation system will be enabled at the org level, meaning all users in the beta org will see it by default. During the beta, we'll introduce a user-level toggle that allows admins to switch between the new and legacy navigation for individual users. ...

RE: User access to beta UI

Posted By Akos Bezegh 05-05-2025 12:27
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread

Hi Chad, Great question! During the beta, we plan to introduce a permission control that will allow the new navigation to be enabled for individual users. That said, this capability might not be available right at the start of the early beta phase. Thanks for your interest! Best ...

RE: When Wil New Genesys Cloud UI Beta Be Released

Posted By Akos Bezegh 05-04-2025 11:56
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread

Hi Nathan, Thanks for your inquiry! At this time, we do not have a confirmed start date for the Beta program for the new Navigation and Information Architecture. More details will be shared as soon as they become available. Best regards, ------------------------------ Akos Bezegh ...

RE: Agent UI - New messaging component - Beta

Posted By Akos Bezegh 11-13-2024 12:28
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread

Hi James, The red "Failed to send message" box will be removed as of tomorrow morning. We are not aware of the Desktop issue you mentioned. Can you please add more detail, or best if you could contact our Care team https://help.mypurecloud.com/articles/contact-genesys-cloud-care/ We apologize ...

RE: Agent UI - New messaging component - Beta

Posted By Akos Bezegh 11-12-2024 06:17
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread

Hi Shauna, (this is Akos again) No other customer has reported this issue so far, and we're not aware of this behavior. Could you please report it to our customer care team, and we'll investigate further? https://help.mypurecloud.com/articles/contact-genesys-cloud-care/ thank you, ...

RE: Agent UI - New messaging component - Beta

Posted By Akos Bezegh 10-17-2024 11:15
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread

Hi Shauna, Yes, as soon as we have a date we will post it. thanks, Akos ------------------------------ Akos Bezegh Manager, Product Management ------------------------------

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RE: Jabra Headsets with Genesys desktop App

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

RE: Release: Agent-to-agent consult and warm transfer for messaging interaction

RE: New unified navigation experience coming to Genesys Cloud

RE: New unified navigation experience coming to Genesys Cloud

RE: New unified navigation experience coming to Genesys Cloud

RE: New unified navigation experience coming to Genesys Cloud

RE: New unified navigation experience coming to Genesys Cloud

RE: New unified navigation experience coming to Genesys Cloud

RE: New unified navigation experience coming to Genesys Cloud

RE: New unified navigation experience coming to Genesys Cloud

RE: New unified navigation experience coming to Genesys Cloud

RE: User access to beta UI

RE: When Wil New Genesys Cloud UI Beta Be Released

RE: Agent UI - New messaging component - Beta

RE: Agent UI - New messaging component - Beta

RE: Agent UI - New messaging component - Beta

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