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Roman Vondracek

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Announcement 2026-05-11 - Genesys Cloud – IP address range expansion and firewall requirements notification

Posted By Roman Vondracek 05-12-2026 12:18
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Genesys team, Regarding the recent announcement: https://help.genesys.cloud/announcements/genesys-cloud/ip-address-range-expansion-and-firewall-requirements-notification/ Could you please consider expanding the announcement with explicit details on which IP addresses or subnets are being added ...

RE: When does SCV create a VoiceCall in Genesys Cloud ?

Posted By Roman Vondracek 05-12-2026 11:50
Found In Egroup: Genesys Cloud - Main \ view thread
You can find the Voice Call Record object ID in participant data of interaction, starts with 0LQ. The key is "scv_externalObjectId" It's automatically pushed by the Service Cloud as part of "handshake" during Voice Call record creation for example you can retrieve the VC Record ID in Workflow flow using ...

RE: BYOC Cloud Client Authentication EKU Removal Announcement - 2026

Posted By Roman Vondracek 04-13-2026 03:19
Found In Egroup: Genesys Cloud - Main \ view thread
@Phil Whitener @David Mackill I would like to share the results of independent testing I performed to validate the client EKU behavior discussed above. Test environment SBC: Cisco CUBE running on ISR 4331 IOS‑XE: 17.09.04a Genesys platform: Dynamic Cloud Voice Platform (DCVP) Region: EU ...

RE: Now Generally Available: Our New Native Transcription Engine for English and Spanish dialects

Posted By Roman Vondracek 03-11-2026 06:40
Found In Egroup: Genesys Cloud - Main \ view thread
@Brian Jones @Liore Finkelstein Are you saying STA and AI related functionalities(Copilot, VA) use different transcriptions engines/services ? ------------------------------ Roman Vondracek Technical Architect ------------------------------

RE: BYOC Cloud Client Authentication EKU Removal Announcement - 2026

Posted By Roman Vondracek 03-06-2026 05:59
Found In Egroup: Genesys Cloud - Main \ view thread
Hi David, This is interesting and also somewhat disturbing news. I have verified this behavior with Cisco and received confirmation that they do enforce mTLS on CUBE for the client side (Genesys‑initiated communication), but they do not require a clientAuth EKU in the client certificate in order to ...

RE: Release notes 8th December 2025 - More Details

Posted By Roman Vondracek 12-08-2025 12:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Samuel Jillard How could I miss it ? OptIn form submitted. Thank you ------------------------------ Roman Vondracek Technical Architect ------------------------------

Release notes 8th December 2025 - More Details

Posted By Roman Vondracek 12-08-2025 10:29
Found In Egroup: Genesys Cloud - Main \ view thread
Hi everyone, Following up on the latest release notes from December 8, 2025, I'd appreciate some clarification on a couple of points: (Reference: December 8, 2025 – Release Notes ) 1) "This feature is available on a limited basis" - what exactly does this mean? Could we please get more ...

RE: CX Cloud from Genesys and Salesforce - Can't Log In

Posted By Roman Vondracek 12-05-2025 09:49
Found In Egroup: Genesys Cloud - Main \ view thread
Check the Service Cloud Voice license is assigned to Service Cloud user ------------------------------ Roman Vondracek Technical Architect ------------------------------

RE: Call for opinions on Genesys Transcription - Feeback and experiences

Posted By Roman Vondracek 11-12-2025 17:57
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for the great news ------------------------------ Roman Vondracek Technical Architect ------------------------------

RE: Call for opinions on Genesys Transcription - Feeback and experiences

Posted By Roman Vondracek 11-12-2025 15:20
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Anik Dey Speaking of Dictionary Management, is there any plan to enable Dictionary Management for EVTS (AWS)? As more languages are being supported by Copilot, and since EVTS is the recommended transcription service for most of the languages, I'd like to ask if there are any best practices or ...

RE: New User Interface

Posted By Roman Vondracek 11-06-2025 11:11
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi @Matt Lawson Could you please help us get someone from the Product team involved in the discussion about the new UI and the missing Favorites / Quick Team Status view? There's already quite a lot of engagement from the community, but so far no input from Genesys representatives. We'd really ...

RE: New User Interface

Posted By Roman Vondracek 11-03-2025 08:34
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Would be really cool to have someone from Genesys respond to this thread - please. We had Zoltan Juricskay actively engaging in the community during the BETA, but since the beta ended, communication seems to have stopped. There are two very hot ideas about missing Favorites, gathering over ...

RE: The Genesys Community is Getting a Makeover

Posted By Roman Vondracek 10-27-2025 14:58
Found In Egroup: Welcome Community \ view thread
Good stuff! Excited to see the refresh. I just hope the support portal gets some refurbishment soon too. It's quite a pain working on cases and communicating through it, especially with the tiny message panes and the lack of ability to attach files directly to messages or emails. But I guess no ...

RE: BETA: New Interaction Window UX for Embeddable Framework and Clients

Posted By Roman Vondracek 10-02-2025 01:44
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
HI @Thomas Prendergast We are currently migrating one of our business units from the Genesys native UI into CRM using the embedded client. We are receiving consistent negative feedback from agents regarding the speed of the Interaction window loading. On average, it takes about 20 seconds to fully ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Roman Vondracek 09-30-2025 22:53
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hey Vaun, We were part of the Beta, but I couldn't commit to any public announcements or training within the company at that stage. Being in Beta doesn't give me the confidence to prepare the business yet - things can (and usually do) change, and without knowing the final product and look, I can't ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Roman Vondracek 09-30-2025 22:12
Found In Egroup: Genesys Cloud - UI New Features \ view thread
I'd like to recommend postponing the mandatory go-live date of October 27. The time between the announcement and the enforcement feels too short for us to complete all the necessary trainings and communications across our business units. Extending the timeline would give customers more flexibility to ...

RE: Multi-Contextual Panels Suddenly Disappeared/Reverted to Legacy UI

Posted By Roman Vondracek 02-21-2025 06:30
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Same situation here, Dublin ORG. We've recently rolled out Genesys as the new service to few business units in our company, all agents trained to the new UI and advised to only use the new UI. Not really the greatest initial experience Case 0003690206 ------------------------------ Roman ...