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Joseph Tan

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RE: Introduce Yourself! (New for 2026)

Posted By Joseph Tan 03-31-2026 23:53
Found In Egroup: Welcome Community \ view thread
Hi Everyone! I'm Joseph Tan! I'm a Senior CX Implementation Engineer based in Manila with 9 years of contact center telephony experience, specializing in Genesys Cloud and PureConnect. Over the years, I have worked with clients from various industries globally, including banking, telecommunications, ...

Multiple SSO Instance from same IdP within one Genesys Cloud Org

Posted By Joseph Tan 03-31-2026 23:48
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, Has anyone configured two sso's pointing to the same genesys cloud org instance? According to this article it is possible but im not able to make it work. One of the instances is not working even thought they have unique entity IDs in Entra. Is it possible to use a multiple instances of ...

RE: Reporting & Analytics Tips and Tricks Contest

Posted By Joseph Tan 08-13-2025 19:18
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Matt, Its still not credited. I never received pts since I joined. I participated on all the community challenges. Regards, Joseph Tan

RE: Reporting & Analytics Tips and Tricks Contest

Posted By Joseph Tan 07-29-2025 02:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Samuel, I have not received my gcap points as well. Although I already received my prize from the prize wall. Thank you! ------------------------------ Joseph Tan x ------------------------------

RE: FAN FAVORITE FEATURES – Midyear Challenge Unlocked!

Posted By Joseph Tan 07-23-2025 09:54
Found In Egroup: Genesys Cloud - Main \ view thread
What Genesys feature rocked your 2025? The feature that stood out the most for me this 2025 is the Co-Pilot Summary Workbench, released this July. This feature elevates the interaction summary experience by allowing businesses to customize how summaries are generated using entity labels. Why do you ...

RE: Reporting & Analytics Tips and Tricks Contest

Posted By Joseph Tan 07-14-2025 17:55
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Samuel Jillard, Thank you so much for selecting my entry as the winner! I just wanted to follow up regarding the prize or next steps. Looking forward to hearing from you and thanks again for the opportunity to share and learn with our community. ------------------------------ Joseph ...

RE: Reporting & Analytics Tips and Tricks Contest

Posted By Joseph Tan 07-04-2025 02:13
Found In Egroup: Genesys Cloud - Main \ view thread
Maximizing Customer Insights with the Queue Topics Dashboard One of the most underrated yet powerful features in Genesys Cloud is the Queue Topics Dashboard, which provides speech and text analytics topic data tied to specific queues. This dashboard gives you deep insight into what your customers ...