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  • Posted in: PureConnect

    I believe the problem is that alerts are ephemerally driven by individual client configuration. Meaning that the individual clients (Business Manager or Interaction Connect in later versions) create the subscriptions to alert sets that exist in the statistics ...

  • Posted in: PureConnect

    Hello Guchan, Thank you for your support. Actually, I already have encryptwave, I am searching for IRSASFU. ------------------------------ Sachin Nangia Nucleus Software Exports Limited ------------------------------

  • Posted in: PureConnect

    Oh man, sorry, may bad. It is not possible to change CPU ID :(. ------------------------------ Guchan Erzorlu Call Center Resources Dan. A.S ------------------------------

  • Posted in: PureConnect

    Hi Rasko I am currently looking to develop a unique case ID or identifier number for each email I receive, but I have not yet found the solution. I was also exploring the option of generating a GUID, but I have not been successful. ------------------------------ ...

  • Posted in: PureConnect

    Thank you Aaron for your response. I was able to extract the data using the export. ------------------------------ Anush Shetty SBI Shinsei Bank, Limited ------------------------------

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  • Posted in: PureConnect

    We operate a voice application that accepts incoming calls and forwards them later. When forwarding, several values are to be transferred via custom headers of the SIP REFER messages (we use BLind Transfer here). We have already configured the SIP line ...

  • Posted in: PureConnect

    By adding this as a System Environment variable you are forcing PureConnect to use TLS 1.x which every one you set it to. If you are updating to CIC 2023 , make sure your certs are also update from SHA1 to SHA256 ------------------------------ Jayson ...

  • Posted in: PureConnect

    Hi @Nate Bennett !!! please could you provide me some other information that may be needed to be able to send custom information into the UUI?? I follow step by step you mention, and it doesn't work in our case. Thanks in advance! ------------------------------ ...

  • Posted in: PureConnect

    HI @Dieter Wijnen !!! could you explin a little bit how can from pureconnect, are we able to send information into the UUI sip header to be able to send information to other 3rd party, lets say, Genesys CLoud, via sip trunk? thanks in advance!!! ------------------------------ ...

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    SMS Numbers

    Posted in: PureConnect

    Hello, I have a question regarding SMS phone number configuration. Is it possible to configure an SMS phone number to also be callable? Specifically, if a customer receives an SMS from us, we would like them to be able to call that same number, and ...

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