Is your IC Server and dev laptop on the same version of IC? I remember having issues with the Json parser tool up to one particular IC release where they fixed it, not sure if the same goes for REST request tool though... ------------------------------ ...

I wouldn't modify it at that point.  I would look at the point that the email is being offered to your workgroup queue as an available interaction and perform your logic there. ------------------------------ AARON LAEL State of Utah ---------------- ...

Thanks - I suspected that the translation from VM to email is done via a designated system handler.  The question is - can the handler be modified to allow for the required change, or would a new custom handler need to be written to handle the task?  ...

If you're queuing the voicemail how I'm thinking you are, it's treated as an email in queue.  You should be able to look at objects that arrive in these queues with a custom handler and use email tools to try to look at the attachment properties and then ...

I'm looking for feedback/best practice ideas on how to better process overnight voicemail messages that come in from Attendant, where the the audio is less than 2 seconds long.  Currently, the system is generating the interaction and sending it to a queue ...

Following up to say that I successfully completed resetting DB user passwords as well as moving to a new DB server following @Donald Reitz process.  I did run into two small hiccups: 1) When running Setup Assistant/Database step on the first IC server, ...

Did you install the web certificate for the url you are calling via certtrustu.exe from the server?  I believe the rest request step has similar requirements as the SOAPex3 tool.  If this is the problem, you should be able to see fairly clearly in the ...

Just to add, so that it's clear.... I can login to the development IC server with the AppID that IC is running under, and successfully call the web method from a browser.  Designer is running under that same AppID when it fails calling the REST api. ...

Hi.  I am using a REST Request tool in a handler to call a web method internal to our network.  I can successfully call the same web method from a browser on our development IC Server.  However, on the same development server, when running a voice call ...

Fix was to delete users mailbox from IC admin and readd. ------------------------------ Thomas Maher Health OutSourcing Networks ------------------------------