We would like to report on the skill required when a call was answered, and the proficiency of the agent that answered the call. I am currently looking into using the CustomACDPostAlert to gather the info, assign it to an attribute, and map the attribute ...

I have always used network tools like SolarWinds, Splunk, or other collectors to monitor traffic between end points.  AFAIK, pureconnect does not log this data in a reportable fashion. ------------------------------ Tim Cannon ---------------------- ...

Hi There,  Hoping someone can advise whether we would have an issue creating a process of saving backup schedules in Optimizer as a contingency in the event our published schedules have issues or errors that inadvertently made.  We would like to have ...

Christopher, The database connection set up by Setup Assistant is the one used for reporting, not the one that gets used by Handlers and / or Attendant Database Actions. This may explain the behavior you are seeing, especially if you don't use the reporting ...

So we have a fully hardened environment, and I have been unable to use Setup assistant to set up my database. I do not think I will be able to have the lower protocols enabled, but this helps as I thought this was my version of the SQL driver.  I think ...

Thanks! My apologies for not remembering your name ;-) Let us know how the upgrade goes. ------------------------------ Paul Simpson Senior Technical Instructor ------------------------------

Thank you Mr. Simpson.  Much appreciate the advise.  I really enjoyed attending your Handler class. Nelson Torres ------------------------------ [Nelson] [Torres] [Carilion Clinic] ------------------------------

Ok, So first things first. Things CAN (and sometimes do) go wrong, so backup everything. Right, so the procedure is as follows: Test everything in your development / test environment. Assuming you have the recommended N+1 redundancy for your ...

Hello All, New to Genesys PureConnect and have a task were I need to upgrade from 2019 R4 Patch 6 to 2020 R3 Patch 2.  The documentation I found to follow is CIC Server Installation (below). https://help.genesys.com/pureconnect/mergedProjects/wh_tr/mergedProjects/wh_tr_installation_and_configuration/desktop/chapter_11_cic_server_installation.htm ...

@Paul Simpson any ideas? ​ ------------------------------ Andrew Wooster Genesco Inc. ------------------------------