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  • Posted in: PureConnect

    @Mirza Baig , I am also stuck in the same situation, were you able to get the solution on the movement of recording files to the new server & if yes, how it was achieved? Thanks in advance. Regards, Anil Bajaj ------------------------------ Anil ...

  • Posted in: PureConnect

    Hi Paweł, You wrote that you have registered the Rove B2 + Rove30. I would now like to know if you have instructions or something similar, as I am trying to integrate a Poly Rove B2 / B1 into Genesys Cloud. What are your seetings under Phone Management ...

  • Posted in: PureConnect

    Thank you very much. I needed to technically understand the reason and now it makes sense. Roberto NOTICE: This email message and any attachments hereto may contain confidential information. Any unauthorized review, use, disclosure, or ...

  • Posted in: PureConnect

    Hello , Any idea how to find who disconnect the interaction ------------------------------ David Majed Jathwa Technical for Information Technology Company Ltd. ------------------------------

  • Posted in: PureConnect

    I believe the problem is that alerts are ephemerally driven by individual client configuration. Meaning that the individual clients (Business Manager or Interaction Connect in later versions) create the subscriptions to alert sets that exist in the statistics ...

  • Posted in: PureConnect

    Hello Guchan, Thank you for your support. Actually, I already have encryptwave, I am searching for IRSASFU. ------------------------------ Sachin Nangia Nucleus Software Exports Limited ------------------------------

  • Posted in: PureConnect

    Oh man, sorry, may bad. It is not possible to change CPU ID :(. ------------------------------ Guchan Erzorlu Call Center Resources Dan. A.S ------------------------------

  • Posted in: PureConnect

    Hi Rasko I am currently looking to develop a unique case ID or identifier number for each email I receive, but I have not yet found the solution. I was also exploring the option of generating a GUID, but I have not been successful. ------------------------------ ...

  • Posted in: PureConnect

    Thank you Aaron for your response. I was able to extract the data using the export. ------------------------------ Anush Shetty SBI Shinsei Bank, Limited ------------------------------

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  • Posted in: PureConnect

    We operate a voice application that accepts incoming calls and forwards them later. When forwarding, several values are to be transferred via custom headers of the SIP REFER messages (we use BLind Transfer here). We have already configured the SIP line ...

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