Tell us your cloud services dream… https://www.surveymonkey.com/r/T3MWKGD Genesys Cloud is all about great cloud services that you can use with any of our products and solutions. Help us help you with this quick 8-question ...

Hello all. I have an issue where we are storing some custom session data in a call attribute. The information is good and we like what we initially see. However we are loosing this custom attribute when a blind transfer is performed. For now we are currently ...

​Hello, I am looking for guidance when using the "Status is Forward" to use in order to forward to a workgroup voicemail.  I have tested this in our DEV environment, spoofed the workgroup inbound number while having my status set as forward and the workgroup ...

Sorry for not replying sooner. I did not know that there were release notes(What's New!) for Designer until I saw this note. Thank you for your update! ------------------------------ Yusuke Higashino Itochu Techno-Solutions Corporation(CTC) ------- ...

I've installed #Scripter and have used the #trace  Configuration utility to specify a log file directory on a Windows 10 machine. However, no matter what directory I select or the permissions on it, it is not generating any #log  files. I've tried ...

Hey @Jason Lock - you're more familiar with ICWS than I am, would you mind giving @Osman Saeed some pointers​​​ as a fellow developer? ------------------------------ Ivan Sazonov UMA Education, Inc. ------------------------------

Hi,       I appreciate your posting. I would like to use ICWS if possible/supported for 2015 CIC server. If an example or code snippet can be provide it would be of great help. I would also like to know how i get those dlls and basic settings. Thanks, ...

dhavani, Can you explain more what the actual end state of this request looks like? You should not need to duplicate entries in a contact list to obtain what you are looking for. You should be able to do this with different policies but a real simple ...

Guy, It's been some time since I did this but you may need to escape the question mark and the equals sign. You should be able to do this with the RegEx tool step. But before you start changing things I would debug the handler and watch the variables ...

Screen pop - are you using IceLib / .NET? If so, the answer is HttpUtility.HtmlDecode(). ------------------------------ Ivan Sazonov UMA Education, Inc. ------------------------------