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  • Is your IC Server and dev laptop on the same version of IC? I remember having issues with the Json parser tool up to one particular IC release where they fixed it, not sure if the same goes for REST request tool though... ------------------------------ ...

  • I wouldn't modify it at that point.  I would look at the point that the email is being offered to your workgroup queue as an available interaction and perform your logic there. ------------------------------ AARON LAEL State of Utah ---------------- ...

  • Thanks - I suspected that the translation from VM to email is done via a designated system handler.  The question is - can the handler be modified to allow for the required change, or would a new custom handler need to be written to handle the task?  ...

  • If you're queuing the voicemail how I'm thinking you are, it's treated as an email in queue.  You should be able to look at objects that arrive in these queues with a custom handler and use email tools to try to look at the attachment properties and then ...

  • I'm looking for feedback/best practice ideas on how to better process overnight voicemail messages that come in from Attendant, where the the audio is less than 2 seconds long.  Currently, the system is generating the interaction and sending it to a queue ...

  • Following up to say that I successfully completed resetting DB user passwords as well as moving to a new DB server following @Donald Reitz process.  I did run into two small hiccups: 1) When running Setup Assistant/Database step on the first IC server, ...

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  • Did you install the web certificate for the url you are calling via certtrustu.exe from the server?  I believe the rest request step has similar requirements as the SOAPex3 tool.  If this is the problem, you should be able to see fairly clearly in the ...

  • Just to add, so that it's clear.... I can login to the development IC server with the AppID that IC is running under, and successfully call the web method from a browser.  Designer is running under that same AppID when it fails calling the REST api. ...

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    REST Request Tool

    Hi.  I am using a REST Request tool in a handler to call a web method internal to our network.  I can successfully call the same web method from a browser on our development IC Server.  However, on the same development server, when running a voice call ...

  • Fix was to delete users mailbox from IC admin and readd. ------------------------------ Thomas Maher Health OutSourcing Networks ------------------------------

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