Hey Everyone, Cris and Ian from the  Latitude by Genesys  team stopped by the Q&A Show to give a quick overview of Latitude, which is always striving to solve the collections and recovery challenge! This video gives a great overview of the product, ...

Genesys Customer Care is joining the acceleration to Cloud! Customer Care has been working to move all Customer Care product support teams to a single Genesys Cloud CX platform. So far, the Genesys Cloud support team has been successfully moved to the ...

I currently have a PureConnect inbound Attendant IVR with an option that sends callers over to a Twilio voice bot via PSTN. Once the caller finishes with the chat bot, there is an option within Twilio to send the caller back over to the PureConnect IVR ...

So I gave it a try and the SMS still went out the second route.  I also changed it to a .* (first route) and it went out the first route.  A quick and dirty test to see if my account settings are good. Wade  ------------------------------ Wade Ratzlaff ...

What wildcard are you using that doesn't work? I haven't done much with SMS, but you could try something like .*17145551231 .* (I don't know if the broker has extra stuff before and after the number?) ------------------------------ Paul Simpson Senior ...

Yes it was a typo.  I am looking to send an sms out on a different TFN.  I have 10 sequential TFN's.  With the wild card it is going out on the first choice.  so I would like to move my new TFN to the top of the list and have my new campaign go out ...

Wade, I just want to check that it isn't a typo in the question. Are you saying you want to drop the extra 5 in the number before matching to the list? If so, is it always one additional digit? If so, is it always a 5? Can this digit appear anywhere ...

Hello Pure Connect community, I have a regular expression question for the community. In Interaction Administrator under SMS Configuration we find Outbound routing.  It is a first match and out routing table.   What I am looking for is an example ...

Hi Mr. Peter I already enabled the check box but still the same  according to the alphabet, maybe in Arabic language this feature not work! ------------------------------ Sajed Salah Fourth Dimension Systems ------------------------------

Thank you team I will check it ------------------------------ Sajed Salah Fourth Dimension Systems ------------------------------