Hello everyone, We use a call flow with a data table for every incoming call. This means that the phone number is not assigned to a person. This also works great. However, we are now faced with the challenge that the ...

Hi all, I've hit a snag in Digital Chatbot Flow and not sure if I'm missing something. I have an existing Digital Bot flow that is used as chat (asynchronous messaging). I've started adding multiple languages now, which is all pretty straightforward ...

I believe we have found a previous SCR, IC-139821. That SCR was rejected. As a follow-up to that SCR, there was SCR, IC-147517 that attempted resolve the issue or at least a work-around. Both of these SCR's were in the past and should no longer be an ...

If you click on the "Phone" icon, you will have the caller number : ------------------------------ Nathan Tossens ------------------------------

Hi, With the introduction of the new "parked" email functionality - what happens when the agents transfer the parked email back into the originating queue after it has been in park? Does the email get priority over the other emails in that queue? ...

A licensed PureConnect server is required. This work can be performed through a Genesys Professional Services project as they can generate temp licenses and deploy PureConnect servers for the duration of the project. There is no standalone Genesys ...

Hi All, Not sure if anyone can help . we have regenerated the Azure key for our storage account . now calls are stuck on the media server and we can't access any achieved calls Anyone know where I go to update the Key on Genesys to get to working ...

Hi, I am trying to unarchieve recordings using API put /api/v2/conversations/{conversationId}/recordings/{recordingId} same was used to archive recordings. I've script to achieve calls. I am trying to make a script to unarchive recordings. ...

Dear Pete, Have you ever tried with the icadmin account to register and fetch the emails? If it works then you may create another user on your domain with the same privilege to use this integration. Thanks, Cenk ------------------------------ ...

Well, here's a blast from the past that I stumbled onto while looking for something else :-) ------------------------------ George Ganahl GCP, GCSME, ICCE, ICHD, etc. Senior Principal PS Consultant Genesys ------------------------------