PureConnect

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    New Poll Available

    Hey there Genesys Community! We've got a Summer Contest coming to you! We've found that the most searched keyword among members so far in 2021 is Salesforce (no surprise there). Can you guess what the 2 nd most searched keyword in our community is? ...

  • Pure Connect suppots third party parialy. You can change e.g. the SIP Line certificate, but you cannot change the certificate for IC WebServices (default HTTPS Port 3508), see IDEA COOPLA-I-231. To change a certificate, you must start the "IC Setup Assistant" ...

  • Hi Everyone, Is it possible to change the name of an existing workgroup, schedules etc. For eg: there is a workgroup named "Customer service" with 4 users and we need to change the name of the workgroup to "Customer support". Is that possible? Please ...

  • I actually mean Interaction Administrator, but it applies to Attendant as well. (In fact all of the client applications.) I believe you can set the system up to use an externally signed certificate, for the CA, but all of the certificates that are there ...

  • Hello Paul, When i say IA - i mean Interaction Administrator, and I assume when you are saying IA, you mean interaction Attendant. Is this correct?  In our set up, we do not have any Clients - we use all custom handlers to interact with Web services ...

  • hi  Does pure-connect support third party certificate. #Security ------------------------------ vijayakumar mp Standard Chartered Bank Singapore ------------------------------

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    callDetail_viw

    hey community I was trying to build customization report on sql using callDetail_viw everything was going good until i saw the TConnected parameter , this parameter is calculated by millisecond I have tried to convert it to this formula (hh:mm:ss) but ...

  • Thank you, Conor.  This is the path we are going down, as well.   I appreciate the response! ------------------------------ Zac Moore Desert Financial Federal Credit Union ------------------------------

  • Hi Zac, We developed a calculator in Excel, where we compare production and non production shrinkage items with total production staffing or minutes/hours worked. So for example if you have a team of 15.1 FTE's (Full Time Equivalents) and 2 of them could ...

  • Christoper, Ok, so my first question is "have you tried running IA on a client PC?" From the context of your comments, it looks like you are only running it on the server itself? This isn't actually what is intended and I have seen instances where running ...

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