A place to ask questions, connect with others, and stay in the know
We're kicking off the launch of the new Welcome Community with a contest! Three lucky people will get their item of choice from the Prize Wall. You decide how many entries you earn:
1. Complete the Community Debut Challenge (worth ...
Can you tell me anyone about the basic Call flow. Kindly share document if you find.
#ArchitectureandDesign ------------------------------ Jijesh KT Individual Only Contact Account ------------------------------
Between the back and forth between myself and Andrew, all of the information needed to resolve this issue is present if not spelled out step by step. Is there some part of this process specifically that you are stuck on? ------------------------------ ...
This forum (and therefore this thread) concerns the Genesys PureConnect product line, which is distinct from Genesys Engage. I would recommend starting a new thread over on the Engage forums here .
HTH ------------------------------ Paul Simpson ...
I finally did it by using PSDK:
RequestGetInteractionContent reqGet = RequestGetInteractionContent.Create();
reqGet.InteractionId = interactionId;
EventGetInteractionContent content = ucsConnection.Request(reqGet) as EventGetInteractionContent;
The following API is used for the SSO authentication .
Tried the following header parameter both in query ...
I learnt through the ICWS documentation, the best practice to handle the connection is performing the validation for 503 error code and looping the alternate host list until its 201. Does this also apply to the Connection using SSO authentication. Example; ...
When you first subscribe, if the user is already logged in, it should give you the current information about the session since that is technically a "delta" at that point.
If you are running two different applications and you are worried about race ...
Here is the Genesys support article on manually registering/unregistering mail connectors in PureConnect:
https://genesys.my.site.com/customercare/kA91T000000XZBUSA4?name=How-to-unregister-and-register-mail-connectors ------------------------------ ...
The first thing I would ask is have you tried using "Actions" in PureConnect. If you have a URL that can accept a query string containing the customer phone number, pretty much all of the infrastructure needed to pop a webpage is already in place in ...
What are your feature requests or ideas? We'd love to hear them!Genesys Cloud CX IdeasGenesys Engage on-premises IdeasPureConnect Ideas
Nominate your favorite Community Rockstars
Community LinksCustomer & Partner Sign UpAchievers Lounge Community Prize WallCommunity Newsletter Archives "Ask Me Anything" EventsFAQ / GuidelinesSelf-Service ResourcesGenesys Knowledge NetworkGenesys Cloud CX Resource CenterGenesys Engage on-premises DocsPureConnect Resource CenterGenesys EventsGenesys Community YouTube Channel Community PartnersLatitude by GenesysAppFoundryGCAP
Architecture and DesignCloud MigrationConnect with a CustomerDigital ChannelsHandlers ImplementationIntegrationsOutbound Omni-Channel Desktop/User InterfacePlatform AdministrationQuality ManagementReporting/Analytics Roadmap/New FeaturesRouting (ACD/IVR) SecuritySIP/VoIPSystem Administration Telephony Unsure/Other
Meet your community outside of the community!GCAP - Join Genesys Customer Advocacy ProgramGenesys Users Group - Learn and share product knowledge with fellow Genesys Customers
Buenas Tardes tengo un caso de llamadas que cuando se ingresa el numero de identificador el mismo debe ...
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.