Hi all, as has been speculated in other threads, today we have announced the End of Life schedule for PureConnect.  While all good things must come to an end, we still have plenty of runway in front of us; Support will be available through July 31st ...

Hey Everyone,  Just a reminder that March Madness brackets are now LIVE. We do a bracket for both the men and women's tournaments, so two chances to win, two chances to gloat...I guess that means double the frustration, also, but let's have some fun.  ...

No no. You get me wrong. Taking the working profile, renaming it to the non-working profile and copy to the non-working machine under the path i have provided. This ill overwrite the existing non-working profile file and will fix the issue permanently. ...

Just to ask, has anyone tried to use IC Admin and ICBM on an Azure joined system?   We had an issue with a system that it decided to not show reports or logging.  Eventually took it to Azure from AD, because it would rebuild a lot of the profile that ...

Sunday is just around the corner and Hollywood's most glamorous night will commence. The Academy Awards will don the most worthy film-industry professionals with categorized awards and the Genesys community will be doling out our own Prize Wall awards ...

Looking for someone with PureConnect experience to join our growing company. Position will start with doing basic triage and troubleshooting issues and will grow into a role that supports our future transition to the cloud.  Apply Here Certified ...

Hi Everyone! March is chock-full of many new community contests that are super fun to participate in! If you play, you'll have many chances to win an item of your choice from the epic Prize Wall.   So, what are you waiting for? Click the ...

Hi Scott, As far as i know this view has never worked properly from the very beginning. When i experience the same issue i always try to restart statserver and adminserver subservices on the primary CIC few min. after the midnight not in the middle ...

thanks to Paul Simpson for the response ------------------------------ Ngo Quang Minh Minh Phuc Co., Ltd. ------------------------------

The majority of our agents are now working from home and we have been struggling with Scripter, SIP Soft Phone, and Interaction Administrator losing its connection multiple times per day for users. We have had our network and VPN folks ensure there are ...