Designer users, who wish to create real-time dashboards can access the below documentation https://help.genesys.com/pureconnect/mergedProjects/wh_insights/desktop/designer_user_capabilities.htm The contextual web link in the application should also allow ...

Excellent! Will you do me a favor? Please mark the solution above as the answer - this helps others who face similar problems. Thanks! ------------------------------ Paul Simpson Senior Technical Instructor ------------------------------

Thank you Paul, that is right, after re-install ICBM the reports are working fine ------------------------------ Mohammad Almomani Duqm Data Centre SAOC (D2C) OMAN ------------------------------

Hi Chudi, Is there a reason you do not use the Queue Operation Steps that are built into the Attendant? Right click on the workgroup Transfer IVR Step--> new Operation and look for the Queue Operation "Play A Message to Caller". There you can select ...

Hello all, We are using Attendant for our IVR but I'm trying to build a handler that functions as a hold music/ad player while a caller waits for an agent. The handler will play a mix of hold music and voice ads (wavfiles) and also to make position in ...

Ali, I see you have a Mailserver integration set up and are defining a Mailbox? In this situation, everything on the Personal Information tab of the User is Read Only since it is imported from (and subsequently synchronized with) the Mail System. This ...

Are you saying you have you installed Crystal on the Server? That is a no-no! Crystal only needs / should be installed on the workstation(s) belonging to those users who edit reports. I will also go so far as to say that you should not routinely be ...

Thank you for your reply,, But i am facing this issue even from CIC server. I mean when I open ICBM from the server i can see this issue ------------------------------ Mohammad Almomani Duqm Data Centre SAOC (D2C) OMAN ----------------------------- ...

Hey Mohammad! This is a known issue caused by DLL versioning. The solution is to install ICBM after Crystal Reports. If you have already got both installed, you should only need to un-install then re-install ICBM. HTH ------------------------------ ...

Hi, Any news regarding the following case? Do you have any sample code for Setting DisplayName property, Initailazing and setting NT Domain Name Setting TimeZone ? Thank you. ------------------------------ Ali Koyuncu Asseco SEE Bilisim ...