When replying or replying all to a email in the interaction desktop the full thread does not appear. Only when forwarding does the entire conversation thread appear for user. In the EWS connector logs it only shows the previous message that was responded ...

Hey brainiacs! It's your last day to get your answers in for the "Fangtastic Authors" trivia . It wraps up by end of day TODAY ! So even if you don't know the answer, just guess and answer that bonus poll at the bottom for extra points. You never ...

We have a customer running PureConnect 2020 R3 Patch 2 connected to a database server running SQL Server 2012 Enterprise Edition. For audit requirements, the customer needs to enable database encryption on their SQL Server. None of the Genesys documentation ...

We're having an issue where frequently, (~2X a week) when one of our Campaign Sequences starts on the campaign manager schedule, it starts with campaign #4, rather than #1. Sometimes it happens after it's been moved that day due to another list running ...

It's time to kick off Spooky Season with the returning "Big, Bad Bot Bash " which gives you TWO ways to win with your clever storytelling. Part 1: Have you developed a cool tool or feature using Genesys software or artificial intelligence? If ...

Thank you so much for the reply. I did not realize that this was not in the correct group. ------------------------------ John Banick MidAmerican Energy Company ------------------------------

We don't see ECho cancellation and the noise suppression working on webrtc.We have tested this with multiple head phones which supports these features. Same works on other application on system. Please share your insite and any alternate solutions ...

Either on a default schedule or create a schedule of what times/holidays & etc. to send the calls directly to a voicemail in Attendant. ------------------------------ Stacey Sanchez PACU- Workforce Operations MGR ------------------------------

If license is not valid, tracker works with limited functionality. Can you get a new license from Genesys? ------------------------------ Guchan Erzorlu Call Center Resources Dan. A.S ------------------------------

I use alerts often for my team. I have them set up for long calls, longest interaction waiting, & long unavailable status. You can set them to pop up or alert with a sound- or both! The only one I can't find is how to alert if a call has been on hold ...