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  • Posted in: PureConnect

    We're kicking off the launch of the new Welcome Community with a contest! Three lucky people will get their item of choice from the Prize Wall. You decide how many entries you earn: 1. Complete the Community Debut Challenge (worth ...

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    Call flow

    Posted in: PureConnect

    Hi Team, Can you tell me anyone about the basic Call flow. Kindly share document if you find. Jijesh #ArchitectureandDesign ------------------------------ Jijesh KT Individual Only Contact Account ------------------------------

  • Posted in: PureConnect

    Between the back and forth between myself and Andrew, all of the information needed to resolve this issue is present if not spelled out step by step. Is there some part of this process specifically that you are stuck on? ------------------------------ ...

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    RE: Dynatrace

    Posted in: PureConnect

    Ali, This forum (and therefore this thread) concerns the Genesys PureConnect product line, which is distinct from Genesys Engage. I would recommend starting a new thread over on the Engage forums here . HTH ------------------------------ Paul Simpson ...

  • Posted in: PureConnect

    I finally did it by using PSDK: RequestGetInteractionContent reqGet = RequestGetInteractionContent.Create(); reqGet.InteractionId = interactionId; EventGetInteractionContent content = ucsConnection.Request(reqGet) as EventGetInteractionContent; ...

  • Posted in: PureConnect

    The following API is used for the SSO authentication . https://{{APIURL}}:8019/icws/connection/single-sign-on/identity-providers/{IdentityProviderId}}?singleSignOnCapabilities=saml2Post,saml2 Tried the following header parameter both in query ...

  • Posted in: PureConnect

    I learnt through the ICWS documentation, the best practice to handle the connection is performing the validation for 503 error code and looping the alternate host list until its 201. Does this also apply to the Connection using SSO authentication. Example; ...

  • Posted in: PureConnect

    When you first subscribe, if the user is already logged in, it should give you the current information about the session since that is technically a "delta" at that point. If you are running two different applications and you are worried about race ...

  • Posted in: PureConnect

    Here is the Genesys support article on manually registering/unregistering mail connectors in PureConnect: https://genesys.my.site.com/customercare/kA91T000000XZBUSA4?name=How-to-unregister-and-register-mail-connectors ------------------------------ ...

  • Posted in: PureConnect

    The first thing I would ask is have you tried using "Actions" in PureConnect. If you have a URL that can accept a query string containing the customer phone number, pretty much all of the infrastructure needed to pop a webpage is already in place in ...

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