PureConnect

 View Only

Latest Discussions List

  • Posted in: PureConnect

    Hi Igor, I was thinking that your question is about Pureconnect platform. Purecloud is extremely different :) You can reach the embedded client logs under settings -> developer tools -> console. Here are some useful links for you: https://help.mypurecloud.com/video/getting-a-network-log-on-chrome/ ...

  • Posted in: PureConnect

    Hi, I just wanted to explain that this forum is actually for supporting the (soon to be discontinued) PureConnect product line. You are likely to get more answers (and faster!) to future questions if you post them in the Genesys Cloud - Main ...

  • Posted in: PureConnect

    I'm in the wrong forum. This is pureconnect.... ------------------------------ Eric Berkshire NA ------------------------------

  • Posted in: PureConnect

    Please remove this post as I was intending to post this on Genesys Cloud community. ------------------------------ Vinaya Mente NA ------------------------------

  • Posted in: PureConnect

    Thanks! Perhaps the Support instruction listed https://github.com/MyPureCloud/platform-client-sdk-dotnet?tab=readme-ov-file should also be updated. ------------------------------ Mike Alhayek Title ------------------------------

  • Posted in: PureConnect

    Hi Igor, I'm experiencing the same issue with the Private Embeddable Framework deployment. I noticed that the framework.js file is not loading (the request is missing in the network). What was your issue, and how did you resolve it? Thanks. ------------------------------ ...

  • Posted in: PureConnect

    Hi, You probably noticed that you didn't get much response to your question. I just wanted to explain that this forum is actually for supporting the (soon to be discontinued) PureConnect product line. You are likely to get more answers (and faster!) ...

  • Posted in: PureConnect

    Hi Pete, You can ask Genesys for the beta Graph API deployment guide. Under Microsoft Graph you need: Mail.read Mail.send User.read.all ------------------------------ Jonathan Champagne Solution Architect ------------------------------

  • Posted in: PureConnect

    Hi, My team and I have developed a bunch of custom handlers based solutions for our customer. While troubleshooting a recent outage, we found a bunch of "InterceptorSync::Output" warning in the IP log. This warning simply point to the last step ...

  • Posted in: PureConnect

    I have a customer that needs this functionality, I have opened a ticket with Genesys but they are less then helpful with the response. I need a way with C# to convert this to a playable video file. Any help would be much appreciated ------------------------------ ...

Helpful Links

Ideas Labs 

What are your feature requests or ideas? We'd love to hear them!

Genesys Cloud Ideas
Genesys Multicloud CX Ideas
PureConnect Ideas

Community Rockstars

Rockstars are members of the community that deserve fame, SWAG, and an encore performance.

Program Overview
Nominate a Rockstar

Get Involved

Meet your community outside of the community!

GCAP - Join the Genesys Customer Advocacy Program.
Genesys Users Group - Learn and share product knowledge with fellow Genesys Customers.
User Experience Research - Influence Genesys products and help us shape the future of customer service.

Most Active Members (30 Days)