Hi, You probably noticed that you didn't get much response to your question. I just wanted to explain that this forum is actually for supporting the (soon to be discontinued) PureConnect product line. You are likely to get more answers (and faster!) ...

Hi Pete, You can ask Genesys for the beta Graph API deployment guide. Under Microsoft Graph you need: Mail.read Mail.send User.read.all ------------------------------ Jonathan Champagne Solution Architect ------------------------------

Hi, My team and I have developed a bunch of custom handlers based solutions for our customer. While troubleshooting a recent outage, we found a bunch of "InterceptorSync::Output" warning in the IP log. This warning simply point to the last step ...

I have a customer that needs this functionality, I have opened a ticket with Genesys but they are less then helpful with the response. I need a way with C# to convert this to a playable video file. Any help would be much appreciated ------------------------------ ...

Hello , I need to know if there is any documentation where Genesys communicates the time or range of hours when it consolidates the data for later massive exports of conversations. https://developer.genesys.cloud/analyticsdatamanagement/analytics/jobs/conversation-details-job#data-availability ...

Hey Paul and PureConnect Fans, To my knowledge, once the End of Support hits, PureConnect and ALL of its references will be removed from Genesys sites, and that includes the Community. :( Cheers, Matt ------------------------------ Matt Lawson ...

Thank you Paul. ------------------------------ Tim Seneca ------------------------------

Hi Blayne, We currently have several CS540's. I am testing the CS540 with the APU76 connector in out Genesys Purecloud trial environment. When I make test calls, there is a significant delay when the base & headset kick on. It can be 4-10 when they enable. ...

Thanks Richard, Actually my requirement was to call these conversation APIs in Script on button click, so no idea if I can do this without using data actions? ------------------------------ Dimple Saggi ------------------------------

Hi, You probably noticed that you didn't get much response to your question. I just wanted to explain that this forum is actually for supporting the (soon to be discontinued) PureConnect product line. You are likely to get more answers (and faster!) ...