Sam, Any and all of these models will work well for you.  Although Genesys doesn't advocate or support any particular manufacturer, Poly (formerly Plantronics and Polycom) & Jabra were always good choices. Ultimately it comes down to cost, and the form ...

That looks to me like your UDL file (used to set up the Database Connection) is misconfigured. Common issues I have seen are not saving the password (select the checkbox) or not specifying the correct database on the server (usually defaults to "master".) ...

Hi Team I trying to create table in contact list in Interaction dialer  by excel sheet, but this issue appear when uploaded the sheet: The excel sheet format: #Outbound ------------------------------ Sajed Salah Fourth Dimension Systems ...

Hello All, Researching the best way to add "Ring Sounds" to Interaction Connect .  The contact center I work for would like to add additional "Ring Sounds" so that the contact center agents have more to choose from. Can someone point me to documentation ...

Hi Craig, was there any resolution for this, we are facing similar issue. ------------------------------ Praveen D'Costa Verifone ------------------------------

Hello everyone,  Is there any option available in interaction designer to use AES encryption ? #AskMeAnything(AMA) ------------------------------ Regards, Subhash Srivastava ------------------------------

Does anyone have experience with Poly (formerly Plantronics) headsets? We're looking at a few options, curious if there's any feedback around compatibility, quality, suitability for work from home etc... Considering these models: W700 CS500 W400 Any ...

Hi Sean, To do this first you need to create client button on Interaction Administrator under People - Client Buttons. Afterwards you should check the handler which its name like "ClientButtonPressed" , because this handler is called by the buttons ...

Kristen, There is a view in the database titled 'EE_TransferEvents_Viw​. As Trent noted, you need to enable data reporting to this table with 'Track Reporting Exceptions' Contained in that view are among other things: SourceQueueName SourceUserName ...

Guillaume, thank you for the response. I'm hopeful your words ring true soon.  Thanks. ------------------------------ Corey Blosser Wolters Kluwer United States Inc., on behalf of its affiliate, CCH Incorporated ------------------------------