Hi All, Not sure if anyone can help . we have regenerated the Azure key for our storage account . now calls are stuck on the media server and we can't access any achieved calls Anyone know where I go to update the Key on Genesys to get to working ...

Hi, I am trying to unarchieve recordings using API put /api/v2/conversations/{conversationId}/recordings/{recordingId} same was used to archive recordings. I've script to achieve calls. I am trying to make a script to unarchive recordings. ...

Dear Pete, Have you ever tried with the icadmin account to register and fetch the emails? If it works then you may create another user on your domain with the same privilege to use this integration. Thanks, Cenk ------------------------------ ...

Well, here's a blast from the past that I stumbled onto while looking for something else :-) ------------------------------ George Ganahl GCP, GCSME, ICCE, ICHD, etc. Senior Principal PS Consultant Genesys ------------------------------

Build the list in Interaction Administrator first so you don't have to. You just use handler tools to replace the handler value with a list of string when you want to update it, based on the list you already pulled from the structured parameter. ------------------------------ ...

Same here. Customers are hearing other agents speak, doors closing or other background noises. Elyse G. Johnson Financial Group ------------------------------ Elyse Gritsonis Business Analyst ------------------------------

The Big Bad Bot Bash is in the final stretch! What enhancements have you made to Genesys? Have you developed a cool tool or feature using Genesys software or artificial intelligence? If so, submit your story and earn a chance to win ...

Thanks, Aaron. I'll give this a try. ------------------------------ Chudi Igboemeka Start.ca ------------------------------

Gotta sweet tooth? We sure hope so because the newest Trivia Tower event is live: Candy Close-Ups! Take a look at the zoomed-in pictures of treats from around the world and see if you can guess what it is. The player who gets the most correct, ...

When replying or replying all to a email in the interaction desktop the full thread does not appear. Only when forwarding does the entire conversation thread appear for user. In the EWS connector logs it only shows the previous message that was responded ...