"I am by birth a Genesys, and my family is one of the most distinguished of that online community." - an unauthorized collaboration between Mary Shelley & Matt Lawson With the power of Genesys at your fingertips, there is unlimited potential ...

Hey, everyone! So, the latest chapter in the ongoing saga of the IC Upgrade. We attempted the migration, but had to back it out for a number of reasons. One of the main ones was problems with the Stations. The physical phones, Polycom VVX 310s, ...

Thanks, Again @Aaron Lael ! I have news!!! We attempted the migration and the reporting started to work again. (Sadly, we had to back it out again, see my other posts...) I think the DB issue was caused by the version jump. The new DB is the latest ...

#pureconnect #Genesys ------------------------------ Brian Mabey Massey University ------------------------------

We keep getting this error in the ININ log viewer recorder_ server and having trouble removing it. I am new to the Genesys pure connect world so any advice would be helpful. The path is correct #PurecloudHelp #pureconnect #Genesys ------------------------------ ...

Thanks, we found the handler name, we just are having issue finding where it is configured. ------------------------------ Jon Mercer ------------------------------

Hi, A Status of "F" means "Flagged for Review" and is caused by all of the contact's numbers being uncallable. The Statuses and general database schema is documented here . HTH ------------------------------ Paul Simpson -------------------- ...

I got your point. But Migrator can't handle system handler modifications either. You have to check system handler modifications by yourself. And for that, it is better to check dates first to save time :). Non system handler modifications generally ...

Yes, that is the best place to look to determine the latest version of Handlers published. Determining which ones have changed from the stock ones is the challenge.... Thanks again for your input! ------------------------------ Paul Simpson ----- ...

Hey @stacey sanchez - there is an announcement you may want to see in this Q&A episode at minute mark 18:00! ------------------------------ Nicole Milliken Genesys - Employees ------------------------------