We're kicking off the launch of the new Welcome Community with a contest! Three lucky people will get their item of choice from the Prize Wall. You decide how many entries you earn: 1. Complete the Community Debut Challenge (worth ...

Hey Everyone, Some Genesys team members want to understand how you feel about your experiences getting up and running with software providers, so they have two quick surveys they would love for you to submit. Most questions are not specific to Genesys ...

Here is the article home for Interaction Attendant, which is your basic flow builder if you want anything more advanced that "This number goes directly to this workgroup" which can be done in Interaction Administrator. https://help.genesys.com/pureconnect/desktop/interaction_attendant_landing.htm ...

Between the back and forth between myself and Andrew, all of the information needed to resolve this issue is present if not spelled out step by step. Is there some part of this process specifically that you are stuck on? ------------------------------ ...

Ali, This forum (and therefore this thread) concerns the Genesys PureConnect product line, which is distinct from Genesys Engage. I would recommend starting a new thread over on the Engage forums here . HTH ------------------------------ Paul Simpson ...

I finally did it by using PSDK: RequestGetInteractionContent reqGet = RequestGetInteractionContent.Create(); reqGet.InteractionId = interactionId; EventGetInteractionContent content = ucsConnection.Request(reqGet) as EventGetInteractionContent; ...

The following API is used for the SSO authentication . https://{{APIURL}}:8019/icws/connection/single-sign-on/identity-providers/{IdentityProviderId}}?singleSignOnCapabilities=saml2Post,saml2 Tried the following header parameter both in query ...

I learnt through the ICWS documentation, the best practice to handle the connection is performing the validation for 503 error code and looping the alternate host list until its 201. Does this also apply to the Connection using SSO authentication. Example; ...

When you first subscribe, if the user is already logged in, it should give you the current information about the session since that is technically a "delta" at that point. If you are running two different applications and you are worried about race ...

Here is the Genesys support article on manually registering/unregistering mail connectors in PureConnect: https://genesys.my.site.com/customercare/kA91T000000XZBUSA4?name=How-to-unregister-and-register-mail-connectors ------------------------------ ...