Good afternoon Community: We wanted to logon in Interaction Connect, using Google Chrome Version: 67.0.3396.99 (Build oficial) (64 bits), and IIS 10.0 in Windows Server 2016. We installed PureConnect 2018 R3 three days ago and configure this IIS for Interaction ...

Hi guys we are trying to use SHA 256 or TLS1.2 for PCI audit on our CIC 2018 R2 Patch5 but seems that the web tools are not liking it so the chat functionality is not working. We are seing http Error 502.3 bad gateway. are we overlooking anything on ...

The overall course catalog is located at https://inter.viewcentral.com/events/cust/catalog.aspx?cid=genesys&pid=1&lid=1&postingForm=catalog.aspx&cat1_id=16&location_group=North%20America&location_group=Online You can search the catalog for ICCS or ICCE ...

Hi all, I am running PureConnect 2018 R1 and we are starting to rollout the Interaction Connect Client.  My clients have been running Interaction Desktop but since all the new features are being rolled out in Connect, we wanted to start test driving it.  ...

Hi, I am currently trying configure CIC system to new SIP provider at one of our client locations. The sip provider is asking for domain value to be sent in SIP REGISTER HEADER for example currently CIC is sending SIP REGISTER in following format REGISTER ...