A place to ask questions, connect with others, and stay in the know
Summer is cooling down and the quest for education is heating up, so it's a great time to share some exciting updates! Here's a quick rundown of what's new and coming soon from the community in September:REWARDS AND RECOGNITIONWe love the time that you put into visiting the community, asking questions, and helping other Genesys users are they grow in their use of the product. To that effect, we want to start rewarding our most passionate members.GCAPFor the month of September, the community is partnering with GCAP (Genesys Customer Advocacy Program) to award GCAP points to some standout community members. How can points be earned through this promotion? By providing great content! It could be asking a thought-provoking question, posting a helpful reply, visiting the community regularly (requires signing in) or simply being a supportive and active community member. The winners will be selected by a panel of community admins and announced in next month's newsletter. If you want to nominate a fellow customer who has helped you out, feel free to email me. Until then, learn more about the GCAP program. It's free to join and easy to start earning points for valuable prizes.Free Exam Giveaway
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.