Workforce Engagement Management

Hello Community members, This week we're excited to introduce Opportunities , a powerful new capability in Workforce Management that gives schedulers a structured and scalable way to offer additional work to agents. Opportunities allows you ...

Coming soon Work Plan Bid Schedule Bid Enhancements Due for release in June are the latest enhancements to our Schedule Bidding features. These are the functional and UI changes you can expect to see in the coming release: Rebranding of Work ...

05/06/2026 - UPDATE - Great news! We have a new date: we are targeting May 25th as the general availability (GA) date, and it will roll out throughout the week to all regions, per the typical Genesys Cloud release schedule. 05/04/2026 - UPDATE ...

I very much like the idea of Staffing Groups. Initially, it was just for time off plans, but now with Staffing Requirements, Activity Plans, and Capacity Plans, they are becoming much more useful for granular and cross-MU segmentation of your agents. ...

@Elisson Fernandes we are rolling this out from the 18th May. Depending on your region, you'll see the feature become available by the end of the week ------------------------------ Paul Wood Genesys - Employees WFM Product Manager ------------ ...

Hi Dear WFM community! I am interested to learn what kind of schedules your are used to generate, what size is it, and how long it takes to generate. So I would appreciate to learn from these of you who can share this info, following: 1) Schedule planning ...

Hi Karine, Well yes I know things were in in our Engage WFM solution. I was last product manager for Engage WFM - so I know what are you talking about very well: But to be fair it did not result contribution of agents on secondary skills only when ...

Hey WEM Community Legends, The Q&A from the webinar is now available in the comments on the library item here ------------------------------ Tracy Genesys ------------------------------