Genesys Cloud - Main

Hey Everyone! Two weeks ago, we asked all of you to submit your fan favorite Genesys Cloud Feature of 2025 . We had some really great responses, thank you!!! There were four (4) features that kept coming up. So now it's time to select which feature ...

Hi, I have many cordless phones that work via UDP with on prem Edges BUT when I move them to the cloud they fail. These are heavily used by the LOB's, and I would hate to not have them working when we fully move to the cloud soon. These are the settings ...

Hi Jason, yes it´s the same behavior with Firefox. Thanks in advanced! regards, ------------------------------ JORGE LOPEZ PRESALES ------------------------------

Hello Lalit, Like Kaio mentioned above, I don't think there is a report that returns this information. But there is a way of getting it for each user (if that helps you). 1) To get the list of all deleted users, you can use this API: ...

"November 2, 2025 12:00 AM - November 2, 2025 11:00 PM." being displayed for November was due to daylight savings time is what Genesys told me. ------------------------------ Rial Coleman Sr. VoIP Administrator District of Columbia Water and Sewer ...

Hello, I am not sure if this of help to anyone, but we finally 'understood' our issue with trying to overlay the From email address in a workflow Send Notification node. We have a custom SMTP server set up for our custom domain for many email addresses. ...