Welcome Community

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community.

Great Content

• Genesys Cloud Q&A Show: The Reporting & Analytics Series has wrapped. Watch all three episodes now:
• Part 1 - Visualization Tools
• Part 2 - Data and Sorting
• Part 3 - Data Access and Replication

• Hot Threads This Week:
  • Reporting & Analytics: How to make conversations API return consistent and repeatable results? 
  • GC - Main: Issue utilizing Set Screen Pop in In-Queue Flows due to how Participant Data is written
  • WEM: Copy Organizations?
  • Reporting & Analytics: Queue Performance 

Community Events

• CX Innovation Survey - June 2nd -10th
• The Right Smile | Agent Development: June 4th, 9am EST
• PureConnect Migration + Copilot Reference Forum: June 12th, 10am EST

Community Contests

• Trivia Tower for #WEMay is live June 4th-6th
• Reporting & Analytics "Tips and Tricks" contest starts June 11 and runs through end of the month
  • Be sure to join the Reporting and Analytics community so that you don't miss out!
    
• Join GCAP and earn rewards!

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials