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Anand Gangappa

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RE: COMMUNITY AWARDS are ANNOUNCED!!!

Posted By Anand Gangappa 01-30-2026 10:49
Found In Egroup: Genesys Casual \ view thread
Congratulations to all the winners! ------------------------------ Anand NA ------------------------------

RE: Fan Favorite Genesys Cloud Feature of 2025! (Enter and Win)

Posted By Anand Gangappa 01-15-2026 13:30
Found In Egroup: Genesys Cloud - Main \ view thread
Agent Copilot is my favorite Genesys Cloud feature of 2025 I love it because the AI pulls from knowledge articles to give custom answers during calls, which saves agents a ton of time on searches and after-call work. It was easy to enable in our setup, cut handle times by 30%, and helped our team hit ...

RE: Introduce Yourself!

Posted By Anand Gangappa 01-14-2026 04:30
Found In Egroup: AppFoundry: The Genesys Marketplace Experience \ view thread
Hi Community, I'm Anand, a Genesys Professional based in Bengaluru, India, specializing in Genesys Cloud contact center solutions. I have expertise in bot development, Orchestrator workflows, Architect configurations, quality management, and predictive engagement. Cheers, ------------------------------ ...

Bot recognition issue

Posted By Anand Gangappa 01-14-2026 03:36
Found In Egroup: Genesys Cloud - Main \ view thread
The bot is incorrectly recognizing "Year" as "Ear" or "Yeah." ASR intent confidence is 0.5, but classification fails by matching too many incorrect inputs. Still, if someone can suggest something else to avoid this failure, it would be great. #CommunityQuestions(Contest,Community,etc.) --------- ...

Genesys bot misinterprets partial DOB "05 January" as current year 2026

Posted By Anand Gangappa 01-13-2026 08:09
Found In Egroup: Genesys Cloud - Main \ view thread
When testing this scenario, I am collecting the customer's date of birth using a Genesys bot slot (using the built‑any slot ), but if the customer says '05 January' or an invalid date of birth, the bot interprets it as 05‑01‑2026. How can this be controlled? ------------------------------ Anand NA ...

Calls dropping during inter-site overflow before agent answer

Posted By Anand Gangappa 01-10-2026 23:49
Found In Egroup: Genesys Cloud - Main \ view thread
Calls are getting disconnected before an agent can answer when they overflow from another site. What could be the reason? Any inputs, please? Direct calls to both the primary site and the overflow site are working fine. #General ------------------------------ Anand NA ---------------------------- ...

RE: January Question of the Month - Goals for 2026?

Posted By Anand Gangappa 01-09-2026 09:13
Found In Egroup: Genesys Casual \ view thread
In 2026, my professional goals are to earn Genesys Cloud CX AI certifications, secure Orchestrator badges, and deeply explore predictive engagement capabilities. ------------------------------ Anand Gangappa NA ------------------------------

RE: Genesys Orchestrators Drops!

Posted By Anand Gangappa 01-05-2026 01:16
Found In Egroup: Genesys Casual \ view thread
I am working on Genesys Orchestrators Conductor Activities. I have completed all activities, but I am not able to see the "Completed" status. ------------------------------ Anand Gangappa NA ------------------------------

Dynamic Web Chat Button Control Based on Queue Availability in Genesys Cloud

Posted By Anand Gangappa 07-21-2025 07:00
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I have one chat queue where 3 agents are currently handling three conversations. Now, a fourth interaction is entering and waiting in the queue. Can we disable the chat button on the webpage for the fifth visitor? #WebMessaging ------------------------------ Anand Gangappa NA -------------- ...