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Brian Dupuis

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RE: Insights app on iOS

Posted By Brian Dupuis 03-31-2026 12:25
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Anders, The URL scheme should be genesys-insights://. You'll also need to add the following urls to the exemption list for redirecting back into Insights. genesys-insights://auth/oauth/callback http://localhost:8085/oauth/callback ------------------------------ Brian Dupuis Genesys - Employees ...

RE: Has anyone seen issues after installing the newest version of the Windows Desktop Application ver 2.48.900?

Posted By Brian Dupuis 03-26-2026 16:52
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Yannick, I would certainly recommend a ticket. Roberto's "hard refresh" is also certainly worth a shot to clear out any potentially older content in the cache. ------------------------------ Brian Dupuis Genesys - Employees - Sr. Director, PureCloud UI ------------------------------

RE: Has anyone seen issues after installing the newest version of the Windows Desktop Application ver 2.48.900?

Posted By Brian Dupuis 03-26-2026 16:47
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Dave, That appears to be from something in Windows when updating from the 32-bit version to the 64-bit version... the shortcut is still pointing at the 32-bit version which no longer exists. It's possible to fix manually but we hope to have a fix for it in the next release. ------------------------------ ...

RE: Has anyone seen issues after installing the newest version of the Windows Desktop Application ver 2.48.900?

Posted By Brian Dupuis 03-26-2026 16:46
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Roberto, For what it's worth, the installer has never "cleaned up" after updates. It's not something we do, nor is it generally required. If "issues" occur that are "fixed" by clearing the cache, that is pretty indicative of something cached that was causing issues and the recommendation would be ...

RE: Disabling Automatic Mic Gain Control

Posted By Brian Dupuis 03-16-2026 14:49
Found In Egroup: Genesys Cloud - Main \ view thread
> Based on your answer, it sounds like I can be confident that disabling it via registry will disable it regardless of the toggle appearance. Yes? Correct! I hope your experience is improved. ------------------------------ Brian Dupuis Genesys - Employees - Sr. Director, PureCloud UI ------------ ...

RE: Disabling Automatic Mic Gain Control

Posted By Brian Dupuis 03-16-2026 14:40
Found In Egroup: Genesys Cloud - Main \ view thread
Hi John, A few notes on that. It was added as a configurable option in the 2.48.900 version of the Windows application. Ensure you're on that version for it to take effect. It has no bearing on the toggle button in the web app. It was added as a workaround to disable the AGC feature at the Chromium ...

RE: Coming very soon: Windows desktop app support for conditional access policies

Posted By Brian Dupuis 01-12-2026 11:01
Found In Egroup: Genesys Cloud - Main \ view thread
Version 2.47.870 is now available. ------------------------------ Brian Dupuis Genesys - Employees - Sr. Director, PureCloud UI ------------------------------

Coming very soon: Windows desktop app support for conditional access policies

Posted By Brian Dupuis 01-08-2026 15:54
Found In Egroup: Genesys Cloud - Main \ view thread
How soon? Very soon! Monday, January 12th (barring unforeseen circumstances anyway) actually! Many of you have asked for the Genesys Cloud Windows desktop app to support Microsoft Entra ID conditional access policies. We've definitely heard you and have been working for quite a while to bring that ...

RE: Genesys Cloud Background Assistant (GCBA) 1.6.414 issue.

Posted By Brian Dupuis 12-11-2025 14:09
Found In Egroup: Genesys Cloud - Main \ view thread
By any chance, are you launching GCBA with elevated privileges? If so, try applying the --do-not-de-elevate command line parameter and see if it helps. Just a shot in the dark. ------------------------------ Brian Dupuis Genesys - Employees - Sr. Director, PureCloud UI ---------------------- ...

RE: Desktop app configuration

Posted By Brian Dupuis 11-11-2025 10:43
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Marija, According to the document, the keys you're using to set the region should be in HKEY_CURRENT_USER. Those keys aren't supported in HKEY_LOCAL_MACHINE. The only key supported under HKEY_LOCAL_MACHINE are for disabling checking for updates. To enable geolocation, you can create a DWORD ...

RE: Desktop App v2.44.848.0 Crashing During Calls – Anyone Else Seeing This?

Posted By Brian Dupuis 11-06-2025 11:47
Found In Egroup: Genesys Cloud - Main \ view thread
With the prevalence of reports of memory issues, we did our due diligence on memory usage and potential leaks on the desktop native side (which, to be honest, are minimal... it's a very minimal shell around a Chromium core), and identified a potential leak that was corrected in 2.46... but it is both ...

RE: Desktop App v2.44.848.0 Crashing During Calls – Anyone Else Seeing This?

Posted By Brian Dupuis 11-06-2025 10:58
Found In Egroup: Genesys Cloud - Main \ view thread
We've noted in another thread that this is less a desktop issue than a memory issue on a constrained browser (which the Windows desktop essentially is). We're working toward being able to provide a 64-bit version of the desktop app which should provide more breathing room. We're also separately having ...

RE: .NET crash 2.43.829

Posted By Brian Dupuis 11-05-2025 09:13
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Mitchell, This is very much on our roadmap and we're actively pursuing it. We've got a couple of blockers still that are in the way but we're trying very hard to get this in our customers' hands ASAP. I unfortunately can't provide an ETA as some of the blockers are external, but know that there's ...

RE: Hundreds of empty chats - one for every internal call

Posted By Brian Dupuis 09-24-2025 10:15
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Wendy and Marcello, Just wanted to mention that there are improvements being introduced for this unintended behavior (the growing collection of chats for these types of calls) very soon, along with reliability improvements for leaving multiple rooms via the "/leave" commands to deal with the ...

RE: Desktop App v2.44.848.0 Crashing During Calls – Anyone Else Seeing This?

Posted By Brian Dupuis 08-28-2025 12:29
Found In Egroup: Genesys Cloud - Main \ view thread
Yes, the exceptions lead me to believe these are similar, memory-related issues. Jeff's post in another thread about memory is spot on. The teams are aware of the issues. If you do have a case open, the biggest help would be identifying the types of use-cases the impacted users exercise, especially ...

RE: Desktop App v2.44.848.0 Crashing During Calls – Anyone Else Seeing This?

Posted By Brian Dupuis 08-22-2025 19:15
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Pat. 2 of the 3 are associated with memory-related issues. If 2.43 works for you, I'd advise using that version. There's nothing I'm aware of in the Chromium changelogs that would account for such a drastic change in stability, nor are there Genesys-specific changes that would account for those. ...

RE: Desktop App v2.44.848.0 Crashing During Calls – Anyone Else Seeing This?

Posted By Brian Dupuis 08-20-2025 16:53
Found In Egroup: Genesys Cloud - Main \ view thread
I get you, but unfortunately the amount of RAM installed on the machines has little to do with it... the memory available to the V8 javascript heap in the application is limited on Windows. Interesting data that it's limited to the newer version and reverting helps, so I suspect the memory sensitivity ...

RE: Desktop App v2.44.848.0 Crashing During Calls – Anyone Else Seeing This?

Posted By Brian Dupuis 08-20-2025 16:29
Found In Egroup: Genesys Cloud - Main \ view thread
This is the first report of this kind that I can find. Are the impacted users doing anything else while these calls are going on? Viewing analytics, interacting with any integrations? Any time I hear of crashing in Windows especially I think of memory usage. ------------------------------ Brian ...

RE: Genesys Communicate App -

Posted By Brian Dupuis 08-19-2025 11:09
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for this information, WIlliam, that's definitely not the intended experience. The team is looking into this. ------------------------------ Brian Dupuis Genesys - Employees - Sr. Director, PureCloud UI ------------------------------

RE: Genesys Cloud Desktop Application - Unable to update or Install latest and previous (postponed) release July 7

Posted By Brian Dupuis 07-21-2025 14:50
Found In Egroup: Genesys Cloud - Main \ view thread
Hi John, "BTPM" I imagine is Beyond Trust? In what way did the policy need to be adjusted? ------------------------------ Brian Dupuis Genesys - Employees - Sr. Director, PureCloud UI ------------------------------