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Mr. Gary Waddell

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RE: ListPicker change button label "Get Started"

Posted By Gary Waddell 01-21-2026 08:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hi James, I believe it's impossible to update. Kind regards, Gary ------------------------------ Gary Waddell Professional Services Consultant United Kingdom ------------------------------

RE: ListPicker change button label "Get Started"

Posted By Gary Waddell 11-25-2025 15:18
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for confirming Adam, saves me some time digging around for something that isn't possible. Do you know if it's an idea/enhancement for the future? Seems a bit restrictive. Other digital menus such as quick reply & carousel you can customise titles, labels etc. ------------------------------ ...

ListPicker change button label "Get Started"

Posted By Gary Waddell 11-22-2025 16:30
Found In Egroup: Genesys Cloud - Main \ view thread
Hey all, Does anybody know if it's possible to change the button text "Get Started" when presenting a new list picker? Kind regards, Gary #ArchitectandDesign #ConversationalAI(Bots,VirtualAgent,etc.) #DigitalChannels ------------------------------ Gary Waddell Professional Services ...

RE: Embeddable Framework - Support for Customer Journey?

Posted By Gary Waddell 10-29-2025 18:03
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Cameron Tomlin, Thanks for the update. Does this only work for predictive engagement journey tracking? We're particularly after it to surface previous calls, emails or messages from a customer. This is what I see in the native UI This is what I get on the embedded ...

Embeddable Framework - Support for Customer Journey?

Posted By Gary Waddell 10-29-2025 13:24
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all, I've looked through the documentation, looks like Customer Journeys is not supported inside of the embeddable framework window. Can somebody confirm this understanding? Here's the equivelant window I'm trying to get from the regular UI. #Omni-ChannelDesktop/UserInterface ...

RE: API endpoint which exposes outbound

Posted By Gary Waddell 10-23-2025 09:08
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Wonderful service - thank you for the communication ❤️ ------------------------------ Gary Waddell Professional Services Consultant United Kingdom ------------------------------ ...

RE: API endpoint which exposes outbound

Posted By Gary Waddell 09-30-2025 14:43
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Appreciate the help @Jerome Saint-Marc I'm afraid this one doesn't return any data Oddly, when I run this endpoint /api/v2/routing/email/outbound/domains it seems to only return Campaign/Agentless domains. For (regular) custom domains this is the public endpoint /api/v2/routing/email/domains/(domainId) ...

RE: API endpoint which exposes outbound

Posted By Gary Waddell 09-30-2025 12:07
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
First point - loving the new profile picture @George Ganahl ❤️. To the issue, I too found a similar approach using the below API. Ofcourse risky to build a solution based on this as Genesys may change this at any time without warning. We've noted it as part of our design. ...

API endpoint which exposes outbound

Posted By Gary Waddell 09-30-2025 06:32
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi all, Can anybody point me in the direction of an API endpoint which will show which domains have the TXT record updated for outbound email? #PlatformAPI ------------------------------ Gary Waddell Professional Services Consultant United Kingdom ------------------------- ...

RE: DNIS Report Connection

Posted By Gary Waddell 08-26-2025 04:13
Found In Egroup: Genesys Cloud - Main \ view thread
Finally figured this one out. Feels like a bug... The access was divisional. It seems the architect flow being assigned to the appropriate division has an impact on the connections stat. In my scenario I had originally saved the flow to the home division but later re-saved to the division ...

DNIS Report Connection

Posted By Gary Waddell 08-21-2025 06:50
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all, Question - for some individuals the connections is showing as blank however offered/answered etc have values. Any ideas? #Reporting/Analytics ------------------------------ Gary Waddell Professional Services Consultant United Kingdom ------------------------------

RE: AI Summary maximum character size

Posted By Gary Waddell 08-14-2025 18:50
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks George, In that case we'll just set an adequite buffer in the 3rd party tool for the expected character length, maybe 400. ------------------------------ Gary Waddell Professional Services Consultant United Kingdom ------------------------------

RE: AI Summary maximum character size

Posted By Gary Waddell 08-14-2025 18:48
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Cameron, we'll keep this in mind. Our plan is to avoid participant attribute and instead use API to stick the data in the 3rd party tool. ------------------------------ Gary Waddell Professional Services Consultant United Kingdom ------------------------------

AI Summary maximum character size

Posted By Gary Waddell 08-13-2025 12:09
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all, Does anybody know if there's an upper limit on the character output from a conversation summary? I'm aware of limits on the input, but don't see anything documented for the output. This is needed to create an automatic push into a 3rd party tool. Kind regards Gary #Conversa ...

RE: Sentiment Dialect en-GB rather than it-IT?

Posted By Gary Waddell 08-04-2025 15:41
Found In Egroup: Genesys Cloud - Main \ view thread
Hi George, Appreciate you taking the time to reply. In this case no in queue flow is defined (in architect or queue setting). Any other ideas? ------------------------------ Gary Waddell Professional Services Consultant United Kingdom ------------------------------

Sentiment Dialect en-GB rather than it-IT?

Posted By Gary Waddell 08-04-2025 07:31
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all, I'm having some issues setting the correct Dialect for a customers inbound email. The very first block in our architect flow set's the language as it-IT then we transfer to acd. Below is the transcript. You can see the first (bottom) message from the customer ...

SIP Registration In Country with Global Media Fabric

Posted By Gary Waddell 05-09-2025 06:46
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all, I'm curious if anybody else has overcome this issue. We have a worldwide organisation based in the Frankfurk (euc1) org. We're attempting to on board a new market based in India who have strict legal requirements regarding the SIP registration, it must be to an IP address based in India. ...

RE: Getting the interaction window to appear in inbound and outbound calls

Posted By Gary Waddell 04-22-2025 14:02
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Carlos, It's been a while since I've used the embeddable framework however I believe the seperate interaction window is only available for digital interactions. For voice interactions the call controls are all in the main window only. Kind regards, Gary ------------------------------ ...

RE: SCIM integration with OKTA - Assign Skills & Queues

Posted By Gary Waddell 04-16-2025 09:13
Found In Egroup: Genesys Cloud - Main \ view thread
Hey Kate, Long time no speak! I may be mistaken, but don't believe this is possible. ------------------------------ Gary Waddell N/A ------------------------------

RE: SCIM integration with OKTA - Assign Skills & Queues

Posted By Gary Waddell 04-16-2025 07:15
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Mostafa, I think you will have to achieve this in two ways: For queue membership you can provision users into a group & make the group a member of the queue. For skill control you execute as Orhun describes above. Hope this helps, good luck! ------------------------------ ...