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Mr. Egill Pálsson

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RE: Call Audio action / Audio Connector not visible in Architect after installation and publish

Posted By Egill Pálsson 12-17-2025 02:11
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Yes I had the exact same experience. And it seems it just took a few hours + for it to appear. I was doing the setup of it in the afternoon and got very frustrated about not seeing it in Architect, despite re-loading and clearing cache. But then the next day it was suddenly available in Architect. So ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Egill Pálsson 09-16-2025 08:48
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Thanks Lee, I was trying to search there this morning and I got no hits. For things I know are already there. But then I was testing again just a few moments ago, and it all seems to work as expected, which is great. But I have been seeing quite a few delays in opening different pages, which is new ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Egill Pálsson 09-16-2025 08:34
Found In Egroup: Genesys Cloud - UI New Features \ view thread
EDIT: Ok sorry, when I initially tried using the Global Search bar it returned nothing when I searched for "Disconnect" Because I needed to disconnect an interaction. But I just tried it again just now, and it seems to bring the correct information. I have been looking through the discussion on this ...

RE: What to Know About the Migration on Monday (March 24th)

Posted By Egill Pálsson 06-02-2025 09:18
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Thanks for your prompt reply Matt, I appreciate it very much. Do you know if it would be possible for us to still have access to the previous site until it has been fully migrated? I have managed to mess around and eventually found the solution by myself, but it probably would have saved me lot ...

RE: What to Know About the Migration on Monday (March 24th)

Posted By Egill Pálsson 06-02-2025 08:50
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Matt, This new developer community is very bad. I can not find anything in there that I need, and it seems that the previous site has now disappeared with all the very valuable articles that were in there :( The new experience rarely gives me what I am looking for, and the search is very bad. ...

RE: STT using Azure and an unsupported language in Genesys

Posted By Egill Pálsson 05-30-2025 12:47
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Vidmantas Zygus no we never got this resolved. It is really annoying to not even allow people to use their own systems that actually work. I did create a ticket with support, and I never got clear answers other than "No sorry" Icelandic is not supported in the bot flows. But I do understand they ...

RE: Restrict Genesys Cloud Embedding & Web Messaging Deployment

Posted By Egill Pálsson 04-28-2025 09:00
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Angus, I do not know if this might be applicable to your case. But recently I had a similar experience and support told me that there was a bug in the UI that didn't allow wildcards to be added. But it can be done using the API instead. And it did work for me at least :) For example: PATCH ...

RE: Action to Send Message to Conversation Not Working

Posted By Egill Pálsson 10-21-2024 09:21
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Jan, I just stumbled on this thread when trying to do exactly what it looks like you have solved :) I am just looking for a simple way to send an "Agent Greeting" when the agent picks up the interaction. And I have also been looking at ways to do this. I have been doing some experimentation, ...

RE: A NEW Genesys Cloud Q&A Show: Outbound Email Campaigns!

Posted By Egill Pálsson 04-24-2024 07:31
Found In Egroup: Genesys Cloud - Main \ view thread
Can you offer people to Unsubscribe from the email campaigns? In the documentation there is some talk about this, but there is nothing that tells you how. Is this not built in to campaigns? Do we need a third-party system to deal with Unsubscribes? And if so, what is the method people are generally ...

RE: Outbound Email - Delivery Status Details

Posted By Egill Pálsson 04-24-2024 07:07
Found In Egroup: Genesys Cloud - Main \ view thread
I am also looking for this information. It would have been nice to have the information in this thread, instead of a private email. Would it be possible have this information in here as well? ------------------------------ Egill Pálsson Advania Island ehf ------------------------------

STT using Azure and an unsupported language in Genesys

Posted By Egill Pálsson 02-07-2024 09:47
Found In Egroup: Genesys Cloud - Main \ view thread
Hi everyone, I am trying to somehow get past the limitations of language selection in the Bot Flow. The thing is, my language (is-IS) is not supported in the Bot Flow, but it is supported in the Call Flow?!?!. I need to use the Bot Flow to call Azure Cognitive services, which does indeed support ...

Any integrations with "Walk-in" Queueing systems?

Posted By Egill Pálsson 01-30-2023 10:45
Found In Egroup: Genesys Cloud - Main \ view thread
Hey everyone, Does anyone know of a good Queueing/ticket system that integrates well with Genesys Cloud? We have a few customers that are using Genesys Cloud as their communication system, and they have a separate system for Walk-In customers. We would very much like to be able to Queue up the ...

RE: Genesys Cloud - Microsoft Teams

Posted By Egill Pálsson 02-18-2022 03:38
Found In Egroup: Genesys Cloud - Main \ view thread
Great that it is working BUT if you want to see the actual statuses of everyone, you are going to have to assign the Teams Role to all users you want to see the statuses of. You will not be paying for all the licenses though, only the ones of logged in Agent ;) ------------------------------ Egill ...

RE: Genesys Cloud - Microsoft Teams

Posted By Egill Pálsson 02-17-2022 08:50
Found In Egroup: Genesys Cloud - Main \ view thread
We had similar issues. If you have already set up the Azure integration and also installed the integration on the Genesys side, as per the documentation. There are a few things to check. Agents need to sign into the App in genesys cloud AND you need to have all Teams users synced over ...

How to use "Info Banner" in Scripts

Posted By Egill Pálsson 02-07-2022 15:09
Found In Egroup: Genesys Cloud - Main \ view thread
Hi everyone, Can anyone here explain to me how to use the "Info Banner" option in Scripts? :) I am very familiar with using scripts for all sorts of things, but this is one thing I have found nothing about how to use. And it really looks like it could be useful when waiting for something to run. ...