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RAMsey Miller

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RE: External calls to call enabled groups are showing a random group member as the caller?

Posted By RAMsey Miller 07-02-2021 17:42
Found In Egroup: Genesys Cloud - Main \ view thread
I want to say it was fixed in a release. ------------------------------ Ramsey ------------------------------

When using your cell phone as your purecloud phone, do you get a lot of disconnects?

Posted By RAMsey Miller 04-13-2020 11:58
Found In Egroup: Genesys Cloud - Main \ view thread
Users are reporting quite a few disconnects when they go to answer, anyone else? anything I can do ? #Unsure/Other ------------------------------ Ramsey ------------------------------

External calls to call enabled groups are showing a random group member as the caller?

Posted By RAMsey Miller 11-21-2019 14:22
Found In Egroup: Genesys Cloud - Main \ view thread
Calling a dialable purecloud group from an external number shows one of the group members as the caller (Lindsey Schroeder): Once you click answer, that goes away and shows the proper 10 digit caller ID: I can't think of any explanation of why this would function this way other than it just ...

RE: Virtual Hold for PureCloud

Posted By RAMsey Miller 07-15-2019 12:25
Found In Egroup: Genesys Cloud - Main \ view thread
yea we do this, anytime there are more than 15 callers holding it queue the next caller is forced to the callback prompt. ------------------------------ Ramsey ------------------------------

RE: Viewing internal chats

Posted By RAMsey Miller 05-30-2019 09:50
Found In Egroup: Genesys Cloud - Main \ view thread
There is also an "idea" for this that you can vote on, I want to see it is now under review, go vote ! Can someone link it ? ------------------------------ Ramsey ------------------------------

RE: Unable to Edit Title and Department

Posted By RAMsey Miller 05-01-2019 10:26
Found In Egroup: Genesys Cloud - Main \ view thread
Good man! Ramsey Miller | IT Infrastructure Manager ACU of Texas | League City Corporate Phone/Fax 281.476.3517 | RMiller@acutx.org

RE: Change status when Computer is locked

Posted By RAMsey Miller 04-10-2019 12:29
Found In Egroup: Genesys Cloud - Main \ view thread
so iOS app does or does not affect auto lock from desktop app ? ------------------------------ Ramsey ------------------------------

RE: Unable to Edit Title and Department

Posted By RAMsey Miller 04-03-2019 14:05
Found In Egroup: Genesys Cloud - Main \ view thread
We still have the related issue where most users under "Direct Messages" are blank and show offline (but they are not offline). Anyone else ? ------------------------------ Ramsey ------------------------------

Whats the latest word on when video will become and available Channel with PureCloud ?

Posted By RAMsey Miller 02-20-2019 12:07
Found In Egroup: Genesys Cloud - Main \ view thread
They've mentioned it for years, but will this actually come to light ? #DigitalChannels ------------------------------ Ramsey ------------------------------

RE: Audit chat history

Posted By RAMsey Miller 02-04-2019 12:31
Found In Egroup: Genesys Cloud - Main \ view thread
Also, this feature request is an "idea" and can be voted on, please do so (an administrative way to search chats) ------------------------------ Ramsey ------------------------------

RE: Can an SMS interaction be initiated by the agent easily ?

Posted By RAMsey Miller 12-12-2018 10:33
Found In Egroup: Genesys Cloud - Main \ view thread
I just noticed that this morning before I saw your reply ! Very nice! you guys are on fire lately! ------------------------------ Ramsey ------------------------------

Can an SMS interaction be initiated by the agent easily ?

Posted By RAMsey Miller 12-11-2018 14:04
Found In Egroup: Genesys Cloud - Main \ view thread
Can an SMS interaction be initiated by the agent easily ? ...so like if they were on the phone and trying to inform the caller that in the future they can simply text us, "would you like me to go ahead and text you so you have our number in your phone"... we don't use promotional outbound sms currently. ...

RE: Settings carrying over (and overwriting!) from 1 group to the next when viewing groups

Posted By RAMsey Miller 12-11-2018 11:17
Found In Egroup: Genesys Cloud - Main \ view thread
Genesys fixed this last night ! Thank you! ------------------------------ Ramsey ------------------------------

When does Cherry Picking get released?

Posted By RAMsey Miller 12-03-2018 11:13
Found In Egroup: Genesys Cloud - Main \ view thread
I thought I had read some time back that cherry picking would be released some time this year ? We could sure use it... Our setup forces callers in to callback only mode when the queue reaches a certain high point. Sometimes when the queue hovers around this threshold waiting callers get in and then ...

Adding a fax field to external contacts?

Posted By RAMsey Miller 11-16-2018 18:08
Found In Egroup: Genesys Cloud - Main \ view thread
Seems like a simple enough request, would this need to go through the idea lab ? Anyone else appreciate this enhancement ? #ArchitectureandDesign ------------------------------ Ramsey ------------------------------

RE: Anyone experiencing issues right now ? A lot of queue calls are silent..consult transfers are failing.

Posted By RAMsey Miller 11-16-2018 15:08
Found In Egroup: Genesys Cloud - Main \ view thread
great tip thank you George ! ------------------------------ Ramsey ------------------------------

RE: Anyone experiencing issues right now ? A lot of queue calls are silent..consult transfers are failing.

Posted By RAMsey Miller 11-16-2018 10:15
Found In Egroup: Genesys Cloud - Main \ view thread
I didn't record what the new ones were sorry. George, what we have found is that Amazon changes the IPs on you guys without letting you know. So when this problem comes up (it has happened about 3 times in the last year), your resource article does not reflect the new IPs. We were told by Genesys that ...

RE: Latest Edge update broke VVX-411 headset capability

Posted By RAMsey Miller 11-08-2018 11:22
Found In Egroup: Genesys Cloud - Main \ view thread
We are also experiencing this issue with the vvx601 ------------------------------ Ramsey ------------------------------

RE: Anyone experiencing issues right now ? A lot of queue calls are silent..consult transfers are failing.

Posted By RAMsey Miller 11-07-2018 10:40
Found In Egroup: Genesys Cloud - Main \ view thread
No I haven't yet for a lot of reasons. We think we figured it out, apparently amazon added some new IPs to their range that we were blocking. ------------------------------ Ramsey ------------------------------

RE: Anyone experiencing issues right now ? A lot of queue calls are silent..consult transfers are failing.

Posted By RAMsey Miller 11-07-2018 10:15
Found In Egroup: Genesys Cloud - Main \ view thread
Still happening this AM ...Agents have reset phones, reset purecloud app, rebooted PCs. We checked location bandwidth and overall internet bandwidth, all fine.... Had 30 "dead calls" yesterday. ------------------------------ Ramsey ------------------------------