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Braiden Woodward

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RE: Updates: Partner Billing Usage API is now ready to consume

Posted By Braiden Woodward 02-13-2026 07:17
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Hi, Is there any update on when this will return real data? We need to develop and test against this new API as you are removing the partner billing one. It is very difficult when it is returning mock data. Kind regards, ------------------------------ Braiden Woodward Service Delivery Team Lead ...

RE: Partner Billing Usage API is now ready to consume

Posted By Braiden Woodward 10-14-2025 11:17
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Hi, The new APIs are currently returning mock data. When will they be providing real data so that we can validate this against the existing API? Kind regards, ------------------------------ Braiden Woodward Service Delivery Team Lead ------------------------------

RE: Removal and Replacement of Partner Billing Usage API

Posted By Braiden Woodward 10-14-2025 11:16
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Hi, The new APIs are currently returning mock data. When will they be providing real data so that we can validate this against the existing API? Kind regards, ------------------------------ Braiden Woodward Service Delivery Team Lead ------------------------------

RE: Removal and Replacement of Partner Billing Usage API

Posted By Braiden Woodward 09-30-2025 08:18
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Hi, The new APIs are currently returning mock data. When will they be providing real data so that we can validate this against the existing API? Kind regards, ------------------------------ Braiden Woodward Service Delivery Team Lead ------------------------------

RE: Removal and Replacement of Partner Billing Usage API

Posted By Braiden Woodward 05-27-2025 05:35
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Hi, I agree with Juan. Ideally, we will be able to use the new end points with real data ahead of deprecation of the existing endpoint. Kind regards, ------------------------------ Braiden Woodward Service Delivery Team Lead ------------------------------

RE: Removal and Replacement of Partner Billing Usage API

Posted By Braiden Woodward 05-20-2025 06:21
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
I can see the new API calls under the preview section on the API Explorer. But when you try to use them, it says they are not ready yet. Is there any update on this? If we are to have our migration done by the 1st of August, we need to be able to test asap. ------------------------------ ...

RE: Removal and Replacement of Partner Billing Usage API

Posted By Braiden Woodward 05-06-2025 08:55
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Hi, I also cannot see the new API on the API Explorer, in both the production or preview section. We need to start work on this as soon as possible to meet your end of life deadline. ------------------------------ Braiden Woodward Service Delivery Team Lead --------------------------- ...

RE: Genesys Recordings - Archive and Unarchive Concerns

Posted By Braiden Woodward 01-16-2025 12:23
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Daniel, Thanks for this information. How does it work if you're doing this in bulk with say 10,000 archived interactions, does it take hours per interaction for the job to finish? ie it will take a very long time to do this in bulk? We have also noticed the Genesys job will say it is complete, ...

Windows 24H2 + Desktop App issues

Posted By Braiden Woodward 10-18-2024 08:35
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, Is anyone else having issues with the desktop app after updating to Windows 11 24H2? We're having multiple users experience the app crashing issue after updating. It is currently with customer care. Kind regards, #Omni-ChannelDesktop/UserInterface ------------- ...

RE: Genesys Cloud CX Release Notes - March 25 2024

Posted By Braiden Woodward 03-26-2024 04:54
Found In Egroup: Genesys Cloud - Main \ view thread
Posting this here in the hope that the Genesys product team will see it. Since the deployment of 'Agent dashboard email component update' into the London region yesterday, 4 different customers / orgs have reported significant issues with email display. Emails either show as blank or have lost the ...

RE: WebRTC SDK / Headset library update

Posted By Braiden Woodward 05-30-2023 05:23
Found In Egroup: Genesys Cloud - Main \ view thread
Hi David, Was the WebRTC SDK update made over the weekend for EU2 (London). Last time this was done, we had multiple orgs experience WebRTC issues and Genesys rolled it back. Now this morning the same orgs are experiencing the same issue. Already raised with Care. ------------------------------ ...

New Care Portal issues

Posted By Braiden Woodward 05-25-2023 05:03
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, Since the release of the new care portal, multiple users have been reporting issues updating cases. I cannot update any cases this morning as I receive the below error. Error processing the request. #Unsure/Other

RE: Agents switching to Not Responding

Posted By Braiden Woodward 01-23-2023 04:45
Found In Egroup: Genesys Cloud - Main \ view thread
We have also seen this occurring on multiple orgs since mid December, it seems to have gotten worse since the beginning of January. We haven't had any feedback from Genesys. It is very interesting what you have said about the bug, will ask them about that on one of our cases. ------------------------------ ...

RE: Multiple Callbacks from same number

Posted By Braiden Woodward 09-01-2022 09:50
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Nicholas, We have helped customers with this issue. We created a data action that uses the analytics API to check to see if a callback already exists for the ANI before allowing another to be created. ------------------------------ Braiden Woodward Foehn Ltd. ---------------------------- ...

RE: Issues with "Pop WebRTC Phone Window" for Salesforce CTI users

Posted By Braiden Woodward 01-24-2022 04:33
Found In Egroup: Genesys Cloud - Main \ view thread
We've had users start to be impacted by this a week ago. Hopefully, Genesys come up with a solution soon. ------------------------------ Braiden Woodward Foehn Ltd. ------------------------------

Users getting multiple calls

Posted By Braiden Woodward 11-05-2021 11:22
Found In Egroup: Genesys Cloud - Main \ view thread
Has anyone experienced issues in the last week with agents getting multiple calls? We've had multiple orgs report it. We have cases with Customer Care but I wanted to see if others were also having this issue. #Omni-ChannelDesktop/UserInterface ------------------------------ Braiden Woodward Foehn ...

Webcam activating when logging into PureCloud

Posted By Braiden Woodward 06-24-2020 06:50
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, We've had a few users including myself notice that in when you login to PureCloud it seems to be activating your webcam. This started a few days ago and is occurring on multiple orgs. We're raising a case with Care but I wanted to see if others were affected. This is causing privacy concerns ...

RE: User receives Aw, Snap Chrome error when making or receiving a call with headset

Posted By Braiden Woodward 05-20-2020 06:13
Found In Egroup: Genesys Cloud - Main \ view thread
We are also getting users intermittently report the Aw, Snap! error this week, have never had this reported in the past. Our orgs are not in APAC. ------------------------------ Braiden Woodward Foehn Ltd. ------------------------------

RE: WFM Adherence Notifications

Posted By Braiden Woodward 05-11-2020 05:01
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, We have agents getting notifications regarding their breaks at the wrong time. Is this likely to fix that? Already have a case open with Care. ------------------------------ Braiden Woodward Foehn Ltd. ------------------------------

RE: Unable to use spacebar in emails

Posted By Braiden Woodward 08-19-2019 10:03
Found In Egroup: Genesys Cloud - Main \ view thread
Might be isolated to the Ireland PureCloud region then. ------------------------------ Braiden Woodward Foehn Ltd. ------------------------------