Workforce Engagement Management

Thread Subject Replies Last Post
Work plan with an added On Queue activity code - getting error
   
2 yesterday by Paul Wood
Original post by Julie Kleedorfer
Moving Agent from one Management Unit to Another
   
1 yesterday by Robert Wakefield-Carl
Original post by Toni Bohnenkamp
The number of questions supported by AI scoring
   
2 2 days ago by Mateus Nunes
Original post by Heather Henderson
Assigned to Other - How can you see who assigned?
   
2 3 days ago by Shannon Hellner
New Feature Release: Unavailable Times for Agents
   
5 5 days ago by Andy Boland
Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates
   
7 8 days ago by Thomas Prendergast
Original post by Fred Huang
Thank you WEM Community – and cheers to an amazing 2026 🎉
   
1 15 days ago by Cesar Padilla
Original post by Tracy Vickers
🎯 New Release: Adherence Widget in Agent Overview
   
16 17 days ago by Ashiesh Sharma
Original post by Belinda Herrera
Transforming Quality Management with AI Scoring in a High-Volume Operation
   
3 17 days ago by Hichem Agrebi
Original post by Mateus Nunes
Copilot AI Summaries
   
2 19 days ago by Shannon Bowers
Showing 1 to 10 of 1000 + threads (1000+ total posts)