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Here are some quick links and even speedier blurbs to kick off 2026. Announcements Two contests to start the new year: Coming soon! Trivia Tower - Genesys Features Rewind (January 14th - 16th) Big Game Prop Bets (January ...

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Hi all! I am trying to implement web chat with authentication. When page opens it redirects me to login page and after I provide credentials nothing happens on Chat web page. when I looked in console I see oauthcodegrantjwtexchange request on Network ...

Actually, I'm using a script here, my bad. I thought the script was not being used. Thank you @Cameron Tomlin . ------------------------------ Abdullah Aslam Senior Software Delivery, Integration Specalist ------------------------------

😆 This is actually me who submitted that idea. It's been so long (2023) that I forgot all about it. ------------------------------ Gina Palmer Manager, Workforce Management Papa, Inc. ------------------------------ ...

Thanks Cameron for your answer. ------------------------------ Jorge Marcelo Negri - ------------------------------

Hello Hari, I moved this to the Genesys Cloud Main community. I think what you are seeing is the threading timeline period. During this threading timeline period, the conversation remains technically active in the system. That means any new messages ...

Thanks for your response. I have voted for the Idea and look forward to WhatsApp Inbound Voice. ------------------------------ Martin Bunting New Era Technology Senior Solutions Consultant ------------------------------

Thanks for the suggestion, I tested this in our Lab instance, and unfortunately, it did not provide a proper timeout/resolution. However, Genesys Support has responded with the following, in case anyone else is experiencing this. "A new feature ...

Hi, thanks for the info and for the detailed document! I would like to understand, how the system decides whether the customer is inactive or not. Is it based on the websocket connection in webmessaging? if yes, how can the system detect if ...

Hello Sandra, GcbaBrowser.exe is part of the Genesys Cloud Background Assistant (GCBA). Its typically installed in the path C:Program Files (x86)GenesysGenesysCloudBackgroundAssistant. This will be something that Support will have to look at as ...