Genesys Cloud Community Home

Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New Research Opportunity, Register Below: Access Control Survey Tell us how you manage CX improvements and changes in ...

Hello fans of the Genesys Community and it's fabulous members! This month we have an amazing Rockstar that's been posting with us since early 2025. In that time, they have shown incredible Genesys insights, shared helpful (and friendly) answers, and ...

The most important question in an AI project is not always, "Can we build it?" It is: How will we know it delivered value? Launching AI is an important first step. But the next step is proving that it actually improved the customer experience ...

Wow! Do we have an amazing Genesys Cloud Q&A Show for you. We sit down with @George Ganahl , a Genesys Cloud veteran and guru, who walks us through how AI touches every step of the customer journey from Genesys Predictive Engagement, to CoPilot, to Speech ...

Hello everyone, I am looking for information regarding Genesys Pindrop Connector. If you have implemented or are currently in the process of implementing it, I would appreciate any feedback you can share about the implementation experience. Specifically, ...

Hi Manish, I agree with Richard, the easiest approach would be using External Contacts. (In regards to this at least being fully on Genesys's side, you wouldn't need an external DB/API from the customer) I would say that's the expected feature ...

Congratulations @Stephan Taljaard ------------------------------ Marcello Jabur ------------------------------

Hi! Genesys already supports a focused view for multi-monitor screen recordings, where you can select one monitor and enlarge it while the others remain visible on the side. However, since your scenario involves one very large monitor configured ...

Thanks for sharing the Info! ------------------------------ FAUSTO BRITO ------------------------------ ------------------------------ Fausto Brito ------------------------------

Hey Joseph! We can only accomodate one guess per person due to the sheer volume of answers received. I hope you understand. Thanks! ------------------------------ Nicole Milliken Senior Online Community Video Specialist --------------------------- ...

Nice ------------------------------ Hukam Singh Genesys Cloud Engineer ------------------------------