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Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New Beta Opportunity, Register Below: Chrome OS Screen Recording IWA New Research Opportunity, Register Below: Help ...

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

Hi Paul, We've received the same question from other customers about whether it is possible to re-use an existing ACMA-registered ASID. Our customers are based in Australia, to be specific. Would you be able to share a response here whether it is ...

WOwwww.. Tks Phaneendra I hadn't seen this "Live Screen", interesting. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary ...

Jim 😀 😀 😀 😀 😀 😀 I tagged the wrong person, sorry .... it was Lee , ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my ...

7/13/2026 ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com https://RobertWC.Blogspot.com ------------------------------

Hi Cameron, Thanks for the update, I appreciate the insight. We'll definitely keep an eye on the release notes and developer community for any announcements. Really looking forward to seeing this feature go live, it has a lot of potential to improve ...

Thanks for the report. This was an issue in the version of the Chromium Embedded Framework included in version 2.51.912 that has since been addressed, so the next version of the desktop application will no longer have the issue ------------------------------ ...

Hello Andrew, From your description, it sounds like the repeated MFA prompts during the PCI-Pal payment process may be related to how authentication is handled within an iframe. One thing I'd check is whether pop-out authentication for iframes ...

Hello Muhammed, If you're looking to secure the SIP connection between Genesys Cloud and Yellow.ai using TLS for signaling and SRTP for media, here's what you'll need to configure. You'll need to make a few changes to the trunk configuration: - ...

Hello Florian, For the CX Cloud from Genesys and Salesforce integration, a Salesforce Service Cloud Voice license (also referred to as Salesforce Voice or implemented as Partner Contact Center) is required if you want to use voice, digital, and external ...