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Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements We are moving the MFA option out of the splash screen as requested in this idea. Take this quick user test and provide your feedback! ...

Hey Everyone! Two weeks ago, we asked all of you to submit your fan favorite Genesys Cloud Feature of 2025 . We had some really great responses, thank you!!! There were four (4) features that kept coming up. So now it's time to select which feature ...

Makes sense. Thank you! ------------------------------ Melissa Palmer ------------------------------

Would it be better to set up Conditional Group Activation or just create an Overflow queue and assign my "group"/"backup agents" to the overflow queue? #Routing(ACD/IVR) ------------------------------ Melissa Palmer ------------------------------

I am trying to get my AI Guide to readback a string of numbers stored as an input variable as individual numbers. Example - variable is set as Integer with a value of 59956423. The guide is reading back as 59 million, 564 thousand, 423. I would ...

That's really what we want to do, is to launch video from the script workspace using a button. ------------------------------ Marcus Hanna Technology Manager ------------------------------

Okay, gotcha! I think we are on the same page here. Agree on the 2nd scenario not working. I guess my suggestion was instead of relying on the agent manually clicking it, you could have the script automatically initiate the secure pause to essentially ...

We have seen an uptick in this happening for us as of this month and we were wondering the same thing. Is this still happening for you or did you connect with Support on the matter? ------------------------------ David Quiram System Administrator II ...

Hi Melissa, thanks for the question 🙂 We did leverage the foundational Education courses to understand what Copilot is and the core concepts. We also relied a lot on the Resource Center / Help articles to understand configuration details and best ...

Hi Marcelo, Firstly, thanks for your detailed reply, it is very much appreciated! I've been working on this over the last few days and have a bit of an update. I've managed to create a data action, and when testing it manually, it works! It successfully ...

No problem, R o b e r t 😉 I can certainly see pros/cons to either approach you take, particularly when the caller is hard to understand (whether elderly or otherwise). I imagine some elderly will struggle just as much with the web messaging ...