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Here are some quick links and even speedier blurbs to kick off 2026. Announcements Two contests to start the new year: Coming soon! Trivia Tower - Genesys Features Rewind (January 14th - 16th) Big Game Prop Bets (January ...

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Thank you Samuel; I can't vote anymore as the idea has been merged elsewhere but I could subscribed to it for following its development. I hoped just to get some technical info in order to understand how it's going to work the new field within Genesys, ...

Hello, We are experiencing a recurring issue on several user workstations running Genesys. A Windows error dialog appears randomly with the following message: "The unknown software exception (0xe0000008) occurred in the application at GcbaBrowser.exe ...

Hello Christoph, I have a few recommendations/ideas to help protect your ABAC implementation. First you will need to strictly limit who has admin access to your org settings. Second I would recommend a regularly audit on who has admin privileges. I ...

Hello Nicholas, First and most importantly I want to mention that we cannot track system slowness or poor internet from our end. This would be something you would need to look into on the agents workstation. What I can help with is taking a look at ...

Hello Sathish, I believe you can address it by implementing custom participant id by using the messenger SDK deployment configuration. WHen initializing the Messenger, you can pass the user's information using the deploymentId configuration. This also ...

Hi, We've faced the exact same challenge on our side. In a few use cases, having only 10 "sounds like" entries per dictionary term is not enough, especially when there are many phonetic variations that directly impact transcription accuracy. ...

Hello Kevin, I want to start of by mentioning since you are BYOC and your considering switching to GCV. I would recommend discussing this transition with your account team. They can provide more details on pricing, migration considerations, regional ...

Hello Jorge, Yes, it is possible to use MuleSoft as an API gateway for connections between Genesys Cloud. Genesys uses REST-based APIs for most our integrations. MuleSoft can act as a middleware layer between Genesys and your customers backend systems. ...

Hi Martin, You can vote on the below for Click to Call direct from Web. The other option coming soon is WhatsApp inbound voice calling (targeted for this month) which relying on data or wifi would amount to a similar end. https://genesyscloud.ideas.aha.io/ideas/INB-I-1187 ...