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Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New BETA Opportunities, Register Below: WebRTC Alerting Leader - Support for multiple WebRTC clients Chrome OS Screen ...

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

Arthur Pereira Reinoldes Supported and voted. I can definitely see the value in prioritizing the original agent first before falling back to standard queue routing. Preserving conversation continuity in asynchronous messaging journeys can make a ...

Hi Ishi, what recent developments have been made on this product? is it still actively being looked at? ------------------------------ Vaun McCarthy ------------------------------

Hi @Christian Kato , Thank you for your vote! ------------------------------ Elisson Fernandes ------------------------------

Completely agree with this idea, Rebecca. We have also seen scenarios where short embedded videos significantly improve self-service adoption, especially for step-by-step operational guidance, onboarding flows, troubleshooting, and digital support ...

Hi Ninette, The supported ACD interaction types are documented on the resource center in the FAQs sections. Here's the one for iOS and here's the one for Android , though they're largely identical in featureset. ------------------------------ Brian ...

Thanks. ------------------------------ Martin Bunting New Era Technology Senior Solutions Architect ------------------------------

That's great @Chad Ambrose ! ------------------------------ Arthur Pereira Reinoldes ------------------------------

I think the query really depends on the underlying objective -- it seems that you are implicitly looking for some kind of minimum threshold (in either minimum amount of interactions per time cadence, or minimum percentage) to uphold. But I think you ...

I have one I will add to this great list of tips from @Phaneendra Avatapalli . If you are using TTS prompts, which I recommend you do, set up a call flow that you can call in to have it play back your prompt so you can make sure it sounds as you expect. ...