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Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community! Announcements Two ways to win Prize Wall Prizes : College Football Playoff Brackets now live! Fill out ...

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Hi Eric, For the agentless example, you'll need to create a Data Action and perform a POST request. For example: Endpoint: /api/v2/conversations/emails/agentless Body: { "senderType": "Outbound", "fromAddress": { "email": ...

Hello Jason, It's hard to say. Depending on the error, it could mean a couple of different things. I would recommend comparing what the report says with the error codes in this Resource Center article . ------------------------------ Jason Kleitz ...

Hello Abhishek, You sent the following message: In which log we can see this error code : error.ininedgecontrol.connection.webrtc.endpoint.disconnect.iceIdleDetection? You should take a look at the SIP pcap for that interaction to see when and why ...

Hello Andrea, Unfortunately I don't have anything to share externally. I did some digging internally and it looks like our PM team is working on this new accessibility experience. It looks like it may roll out near the end of Q1 but I didn't see any ...

I'm looking for a way to track survey participation and frequency of delivery. For example, if a guest opts into the survey we don't want to present a survey to them for a week, or a month. I cannot find anything that gives a timer on when the last survey ...

Hello Esther, Unfortunately there's no way to retrieve deleted evaluations. ------------------------------ Jason Kleitz Online Community Manager/Moderator ------------------------------

Hello Praveen, Stephan is correct, I would also echo that you should vote on and comment on those ideas in the Product Ideas Lab . The top Admin comment on the first first idea is: This is the #1 idea under subscription & Billing. We recognize ...

@Amalric Villain sorry for the delay, if you reach out to me we can discuss the individual customers and track down which calls are using the ciphers we want to deprecate. phil.whitener <at> genesys.com. Note that the ciphers are not managed by Genesys ...

Hey Corey, I checked with one of my colleagues and they said that this is likely something that Product Support would need to investigate. Could you let me know what your case number is so that I can monitor this internally? ------------------------------ ...