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Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New Research Opportunity, Register Below: Tell us how you manage CX improvements and changes in your organization New ...

It's time to a ccelerate your AI and Experience Orchestration strategy at Xperience 2026 . Our biggest conference of the year returns to Wynn Las Vegas September 1–3 , 2026 . Across ...

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

Hi Fausto, Great question. From my experience, I tend to handle errors close to where they occur rather than using one centralized error task. For Data Actions, I use the Success , Failure , and Timeout paths. On the Success path, ...

Hi, Happy to share. In our case, we created a Boolean variable (for example, ActionCompleted ) which is initially set to FalseValue . Once the action completes successfully, we use a Set Variable action to update: ActionCompleted = TrueValue ...

Using the custom logging was historically the only option. We have done this for many years in our PS implementations. The flow execution data is a wonderful add-on. https://help.genesys.cloud/articles/historical-execution-data-overview/ Make sure you ...

Hello Fausto, We are managing it from 2 aspects: Rely on Architect's built-in version history for tracking changes. Since we use CX as Code, we are also using GitHub versioning feature to keep the copies. Regards Jyoti ...

Hi Raphael, I appreciate your response. To answer your question, we have 12 agents assigned to the campaign. Thanks! Theo ------------------------------ Theo Soufflas NA ------------------------------

@Cameron Tomlin Hello Cameron, We are currently running a PoC of the Unified Experience integration with ServiceNow ITSM and found that callback interactions are not supported. What caught us by surprise is that there is no mention of this ...

I'm going with July 19th. 2026 :-) ------------------------------ Rikke Knudsen Principal CX Advisory Consultant ------------------------------

Hi Fausto, Great question. From my experience, the biggest performance improvements come from reducing how often external services are called rather than trying to optimise Architect itself. A few practices that have helped: Call a Data ...