Genesys Cloud Community Home

Here are some quick links and even speedier blurbs that highlight community news you need to know! Great Content Hottest threads last week: Genesys Cloud - Main: Most replies: Automatically disconnect an active ACD call after prolonged ...

Xperience is all about exploring what's possible. Education Day on September 1 is your chance to turn some of those possibilities into practical skills you can use right away. With a full day of expert-led learning, you can build your ...

🎉 7,500 members and counting! 🎉 We're excited to celebrate a HUGE milestone for the Genesys Cloud – Main community : we've officially reached 7,500 members! As the largest community in the Genesys Community , this is ...

Did you know the Genesys Cloud Community is approaching its 10 year anniversary? It's been inspiring to see members grow, learn and build together every day. Now, we're looking for your feedback to better understand what's working, where we can improve, ...

Wow! Do we have an amazing Genesys Cloud Q&A Show for you. We sit down with @George Ganahl , a Genesys Cloud veteran and guru, who walks us through how AI touches every step of the customer journey from Genesys Predictive Engagement, to CoPilot, to Speech ...

Hi Fernando, I added the blank audio and it worked perfectly. Thank you soooo much. ------------------------------ Margo IT - Special Projects Assistant ------------------------------

Hi Jason, I have voted and added a comment , would be nice data table lookup was in the AI studio guide ------------------------------ Abdul Customer Solutions Design Specialist ------------------------------

Hi @Nick Argeson , Assuming that having the agent manually initiate the outbound email is a business requirement , I think there may be another fairly simple way to solve the reporting problem without relying on Wrap segments > 1 , Excel logic, Data ...

Hello Stephanie, The blurry screen recordings could be due to limited resources for the station that the agent is working at. For example, if the station does not have enough memory, or their network bandwidth is limited, Genesys Cloud will prioritize ...

Congratulations Stephan!! ------------------------------ Erika Giraldo Consultant ------------------------------

Any plans to allow accepting ACD voicemail? Client uses App for on call situations, if in-queue they are offered Voicemail option. Currently gets delivered as a callback as expected but no VM attached. ------------------------------ Derek CX Developer ...