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Here are some quick links and even speedier blurbs that highlight community news you need to know! Announcements New BETA Opportunity, Register Below: Chrome OS Screen Recording IWA New Research Opportunity, Register Below: ...

In this episode of the Genesys Cloud Q&A Show, we sit down with two AI experts, @Rebecca Roberts and @Valentina Postelnicu , who give us an overview of why Genesys is all-in on AI. Then we get an informative presentation about AI transformation and ...

Hello Catherine Given that no platform issues showing for Dublin in May and your other customers were fine points to end-user environment issue. Are they using Zscaler, Netskope or similar proxy service? If so you would want to check on that angle... ...

Hi all, We're integrating the Agentless Email API with an ElevenLabs voice AI agent. The goal: during a live call, the AI agent sends a transactional email (a link) to the customer and ideally confirms the outcome before the call ends. I'd like ...

Hi Caitlyn, The Send Notification action is only available within a Workflow and is not available directly in Architect call, message, or bot flows. To access it, open Architect, click the three dots (…) , and select Workflow ...

Has anyone else seen a change this week to the Time-Off Requests export ? Two things changed on our side: Datetime fields now include a comma (e.g. 07/31/2026, 12:00 AM ) Column name changed from "Activity Code Name" → "Activity Code" ...

Hello James, Unfortunately, there is not a current way to monitor how many evaluations are being triggered by a certain policy. If you would like to see that created as a features in Genesys Cloud, I would highly encourage you to register your request ...

Hello Orestis, Unfortunately, this is a limitation with the current version of the mobile Communicate application. There is a idea in the Product Ideas Lab that is currently In Development. This enhancement would allow users to see the caller's ...

Hello Peter, Since .aspx pages are dynamic server pages, you would need to convert those page by saving as HTML files before they can be properly ingested. ------------------------------ Jason Kleitz Online Community Manager/Moderator --------- ...

Based on your diagram, it is not a transfer. It is a Conference. Your agent is actively avoiding calls by conferencing in another queue. Then, the original answering agent stays quiet or mutes phone while the new (secondary) agent from the other ...

Hello Everyone, for a detailed side by side view of the Associate App rebrand, which is targeted for a June 29th roll-out, check out the attached PDF. Regards, Jason Wolfgang ------------------------------ Jason Wolfgang Senior Manager, Product ...