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Com certeza!!!! ------------------------------ Marcelo Breda SOLUTION ARCHITECT SR ------------------------------

Ahh... " Coxinha" , for sure! Coxinha is a popular Brazilian snack made of shredded chicken wrapped in a soft dough, shaped like a teardrop or chicken drumstick, then breaded and deep-fried until crispy. ...

I have never been, but hands-on training sounds like a big win for me. ------------------------------ Jeff Werner Software Engineer - Interactive Northwest, Inc ------------------------------

"All you need is Love"...and the beach!!! ------------------------------ Marcelo Breda SOLUTION ARCHITECT SR ------------------------------

I'd definitely choose the beach! I love enjoying the sun, sipping coconut water, and relaxing in the ocean. But I also have a soft spot for the mountains since I live in a mountain region ...

Hello Maico, Just do add something that I haven't seen in the previous comments: As far as I'm aware, the Call.EstimatedWaitTime variable will update automatically every time the inQueue flow gets to the end (as it automatically loops back to the ...

Hello everyone, I am looking for information regarding Genesys Pindrop Connector. If you have implemented or are currently in the process of implementing it, I would appreciate any feedback you can share about the implementation experience. Specifically, ...

Hi Manish, I agree with Richard, the easiest approach would be using External Contacts. (In regards to this at least being fully on Genesys's side, you wouldn't need an external DB/API from the customer) I would say that's the expected feature ...

I had already seen this in the August 3 release notes, but it's great to have a detailed post explaining the feature and its use cases. Looking forward to testing it! ------------------------------ Raphael Poliesi ------------------------------

Congratulations @Stephan Taljaard ------------------------------ Marcello Jabur ------------------------------