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Thanks Stephan. ------------------------------ Vikas Dhall ------------------------------

Hello, @Lina Schamberger By far, Ask Me Anything is my top choice. It has really improved the way I search for information. The other two, in no particular order, would be Community and Education . The updated version of Education makes ...

Arthur Pereira Reinoldes Supported and voted. I can definitely see the value in prioritizing the original agent first before falling back to standard queue routing. Preserving conversation continuity in asynchronous messaging journeys can make a ...

@Luiz Rosa Thank you for sharing the detailed information and working example. The clarification around using the full customerSurveyUrl and proper URL encoding is especially helpful. ------------------------------ Phaneendra Technical Solutions Consultant ...

Hi Patti Oaks , I tested this flow on my side and GET /api/v2/quality/surveys/scorable worked correctly with a survey generated from POST /api/v2/quality/surveys , so direct web surveys do appear to be retrievable and scorable. For example, in ...

Hi Juliano De Paiva , There's really a lot that can be automated in Genesys Cloud. Over time, I ended up creating some simple automations for day-to-day tasks like user updates, groups, queues, schedules, wrap-up codes, prompts, and other routine admin ...

I've been using Orchestrator more lately, and the Ask Me Anything feature has probably been the most useful for quick answers without having to dig through multiple resources. ------------------------------ Luiz Rosa Full stack developer ---------- ...

One thing I wish I had known earlier about Genesys Cloud is how important standardization, reusability, REST API design, quality testing, and documentation are from day one. At first, it is natural to focus on making the IVR, digital flow, routing, ...

Hi Virender, Yes, AI has been saving me time in a very practical way, especially because I don't use it only as a generic chat tool. One approach that has worked well for me is creating specific AI agents or prompt configurations for ...

AI mainly helps me with the small day-to-day stuff, like writing emails faster, organizing my thoughts, summarizing conversations, and helping with documentation. I use ChatGPT a lot to save time on repetitive tasks and make things a little easier. ...