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We are experiencing the same thing. The agents network seems fine from what we see in our monitoring tools. We didnt see this prior to GCBA 1.7.468. ------------------------------ Edward ------------------------------

Hi Melissa, We have this scenario quite regularly. For us, our agents use Outbound status (secondary status) which removed them off queue when they need to make a follow-up outbound call. Although agents can make outbound calls while remaining ...

We have agents where the screen recording starts fine but then gets very pixelated. They all have GCBA 1.7.468. Their network seems fine. Audio is fine. Running 2 monitors at 2560 x1440. Are there any dependent windows drivers or browser settings for ...

I downloaded a call and the video plays for about 7 seconds then the video freezes but the time bar keeps going like its playing. Not sure what to make of it. #System/PlatformAdministration ------------------------------ Edward --------------- ...

Thank you for taking the time to share this thoughtful feedback. We recognize how important it is for our learning materials to reflect the current Genesys Cloud experience, especially for those who are new to the platform or preparing for certification. ...

Hi Fernando, I added the blank audio and it worked perfectly. Thank you soooo much. ------------------------------ Margo IT - Special Projects Assistant ------------------------------

Perfect - now I understand what you mean. 🙂 Since the two Play Audio actions are already working, you can simply add a short Blank Audio pause between them. You do not need to create or upload a silent WAV file. Architect can generate the ...

Hi Fernando, I mean A - if the queue is closed, I want the same message to play twice. While waiting for your response, I played around and put two Play Audio actions (one after the other) and the message does play twice. However, I would like there ...

When I'm not working, I'm usually switching between two modes: gamer mode and anime binge mode. If there's a new game to try or an anime everyone is talking about, I'm probably already halfway through it or have already finished it. On weekends, I trade ...

Hi Margo, Great question - before I point you in the wrong direction, can I clarify what you mean by playing the message a second time? 🙂 Do you mean: A) You want the same message to play twice immediately, one after the other? or B) ...