Home

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

hi Rohit, Hi Rohit, We've seen Co-Pilot generate the most value in environments where agents spend a significant amount of time on after-call work. The biggest wins are usually: Automatic conversation summaries CRM note generation ...

hi @Sai Suravajhala , I haven't tested this exact scenario, but I would be cautious about assuming that callability is evaluated independently for each contact column when the underlying phone number is identical. If I observed the behavior ...

Hi @Kei Suzuki , The error: Could not find a pendingSession matching accept params suggests that when requestAnswer() was executed, the WebRTC SDK could no longer find a valid pending session to accept. From my perspective, this points ...

Hi Sachin, We faced a similar challenge in an environment integrating Genesys Cloud and Salesforce . In general, trying to embed native Salesforce dashboards directly inside a Genesys custom widget is difficult because of Salesforce Clickjack Protection ...

@ Darío Arlauskas , Great, let me know if I can help you with anything else. ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

Hi Cesar, My bad. I did something wrong during my first test. I repeated the tests again and got the following results: When upload is ok: { "totalRecords" : 2 , "completedRecords" : 2 , ...

hi @Umed Ali , welcome to the community!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

I have a customer wondering if this deprecation was ever announce on the usual resource pages. I do not see this response deprecation being part of any announcements. ------------------------------ Jose Norman Grecia Senior Technical Support Engineer ...

Hi Raphael, I've seen similar situations when the agent remains On Queue or in a status that is still mapped to adherence after the scheduled shift has ended. In addition to Lilian's recommendation of excluding specific unavailable categories from ...