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Thank you Cameron, this is very helpful. Question you mention the Knowledge Optimizer and Agent Copilot performance dashboards can help identify which articles are being used most frequently, but the current Copilot Dashboard doesn't give any data ...

Hi Anne, From my understanding, builtin:number is still a valid approach for collecting phone numbers. For the digit-by-digit readback, you may find this Community thread helpful. It discusses the same scenario and covers using the Communication ...

Hi James, From my understanding, I don't believe there are any additional native options beyond the ones you've already identified. There was a similar discussion a while back where the recommended approach was to upload the image to Response ...

I think what you are looking for then is this https://genesyscloud.ideas.aha.io/ideas/DIG-I-888 ------------------------------ Savino Ricci Senior Technical Consultant ------------------------------

Olá, Ewerson Agregando ao que foi dito, você encontra informações sobre as certificações e os cursos recomendados aqui: https://education.genesys.com/explore/certification/cloud No caso específico da Certificação Professional (GCP) os 3 cursos são, ...

Zsolt Fodor Thank you for sharing ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------

My Guess is 22 July 2026. ------------------------------ Anand Skylux Telelink Pvt Ltd - India GCP,GCD, ARC,SCR,OD, ------------------------------

Hi, Phaneendra, Thank for your input. The Live Screen Monitor looks interesting, but what I'm looking for is the ability to listen to consecutive calls for a single agent. Perhaps the Live Screen Monitor will implement this feature in the future. ...

Static filtering for AI Knowledge now available Hi everyone, We're excited to announce the rollout of Metadata Filtering for AI Knowledge , a new capability that gives administrators greater control over which content is available to AI-powered ...

Hello All, #AIConfiguration , #AICopilot(Agent,Supervisor,Admin) Not sure how many of you are aware of the new Genesys Cloud Copilot, a recently introduced AI assistant built directly into the Genesys Cloud platform. It helps administrators, supervisors, ...