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case number: 0003941893 we continue to get more reports from agents. Doesn't matter if they are onsite or working remotely through VPN. I have reproduced once while on Genesys browser after 50+ attempts, all call center agents are using the desktop app ...

Hi, Just wanted to keep this thread alive. Has anyone had any luck in resolving this? We disabled LLDP on our end, which reduced the call drops, but not a lot. ------------------------------ Ryan Singson IT ------------------------------

Brilliant this has been troubling us for days, logged a call with Genesys but they just said it wasn't them it was our network... One observation is the edge link for the manual check / fix is different for us. edge://settings/privacy/sitePermissions/allPermissions/localNetworkAccess ...

All I can say is... Go 'Canes! ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

I have used the attribute: Call.ConversationId. And for the phone call interaction it shows as expected. For webmessaging interaction it shows, Guest, state and queue name. We are trying to understand, why the attribute ...

Your time is coming, Richard! We have done World Cup brackets before and we will do it again! ------------------------------ Matt Lawson Genesys - Employees Online Community Manager ------------------------------

Hello Fabrizio, I am going to try and answer your questions below. While I cannot speak from experience as I have never had the need to implement this integration. I have seen it done successfully lots of times. For your second question. I am ...

Hi Jonathan, Please could you forward me the practice exam you've created if you'd be so kind. My email address is nsquires@mib.org.uk. Thank you! ------------------------------ Nicholas Squires Resource Planning, Telephony Data Analyst ------ ...

Hello Gouki, This setting should be in the in location you mentioned and having the admin and master admin roles should be sufficient. Can you double check to make sure the admin and the master admin have the correct permission to view and modify ...

I went out in the first round as expected. I know nothing about US College football. @Nicole Milliken maybe a question to ask for some international choices like Football (Soccer) world cup. Just don't ask about the Ashes. ------------------------------ ...