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FYI Screenshot from OAuth Also i need to know if it must be create a OAuth app as Client Credentials and even if i do that where can i add the Role that cause the issue ------------------------------ Mohamed Hassan Mohamed ----------------- ...

Hi, for our contact center it would be: "Ain't No Mountain High Enough" by Diana Ross: Perfect for our support teams that pride themselves on being reachable and dependable no matter the circumstances. Thanks ------------------------------ ...

Thank you @Cesar Padilla ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------

Great post, Rodrigo. For me, RAG was probably one of the more confusing ones at first, mainly because it sounds very technical until you see the practical value of grounding AI responses in trusted knowledge rather than letting the model rely only on ...

I would say Bothy Band's Fionnghuala A blend of madness and artistry that all comes together beautiofully, somehow ------------------------------ George Ganahl GCCX-AI, GCP, GCD, Maestro Technical Adoption Champion Genesys ---------------------- ...

As AI increasingly handles simpler tasks and customer-facing teams take on more and more challenging interactions, I'd say "Sing a Song" by Earth, Wind & Fire. Sometimes you just need a refresh, and what's better than belting out a favorite tune. ...

Love the playlist idea!!! ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

Perfect choice, @Nicole Milliken . Love it. ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

If you've been in CX for a while and recently started hearing more about AI, you've probably noticed something: the conversations suddenly sound like alphabet soup. AI this, LLM that, RAG here, LAM there … and everyone nods like it's obvious. When ...

Hi so what steps should i follow to do that ? also if it just configured variables so why in testing the callback in data action gives error however iam trying to add the phone number with all options with +966 and without and with only 966 iam ...