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Hi Nicholas, I understand that this is an improvement. Will operators be able to check the actual operation feel before the changes are applied? Will operators be able to actually check the operation after the changes are applied? ...

Hi everyone, I'm Phaneendra 👋 I joined the Genesys Community a year ago, and it has genuinely been a goldmine of knowledge, insights and shared experience . The support, ideas and conversations here have helped me learn, grow and shape new ways ...

After testing, I also found that: I have further tested, If you setup email routing to be 'Always route to this queue', it works, the reply comes from the email sender sent on. If you setup email routing to be 'Always route to this flow', and from ...

There is an idea called "Select From Email" that should be considered that will allow this. Here is where you can vote: https://genesyscloud.ideas.aha.io/ideas/CEEMAIL-I-324 and look at. It is in development and there are some resource articles ...

I would have a button that goes to a Complaint Page in the script. On there, you should have fields that the agent can fill out quickly and then a button for Send. This will run a data action to send an agentless Email through the API using the fields ...

We want to create a workflow every time an agent has a complaint call. On a voice call, can we setup the script to have a button, so that when it is a complaint call, the agent can press the button which triggers an email with information that agent ...

Hi David, Thank you for the detailed information. Can you confirm whether this cerrificate update on the IdP end still needs to happen if the IdP is Entra ID. I remember we had to go through the same process couple of years ago and we did not have to ...

I am using web sockets and API for our phone. Out of blue, starting from 11/21 some of our deployments started to have sporadic wss socket errors timeout. Seems to be limited to a small pocket of deployments for now. Is anyone else facing the same issue ...

Congratulations Debora! ------------------------------ Vincent Pun ------------------------------

Can we have 2 different email address e.g. emailA and emailB go to same inbound email flow1 that then goes to queue1. And on queue1, the outbound email address is set as emailA. If an email comes from emailB and when we reply to the email in Genesys, ...