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Hello Catherine Given that no platform issues showing for Dublin in May and your other customers were fine points to end-user environment issue. Are they using Zscaler, Netskope or similar proxy service? If so you would want to check on that angle... ...

Hi all, We're integrating the Agentless Email API with an ElevenLabs voice AI agent. The goal: during a live call, the AI agent sends a transactional email (a link) to the customer and ideally confirms the outcome before the call ends. I'd like ...

Hi Caitlyn, The Send Notification action is only available within a Workflow and is not available directly in Architect call, message, or bot flows. To access it, open Architect, click the three dots (…) , and select Workflow ...

Has anyone else seen a change this week to the Time-Off Requests export ? Two things changed on our side: Datetime fields now include a comma (e.g. 07/31/2026, 12:00 AM ) Column name changed from "Activity Code Name" → "Activity Code" ...

Great work Chris!! Congrats! ------------------------------ Hercules Ferreira Senior Technical Account Manager ------------------------------

Hello Michael, Short answer for, if there are existing API's or workflows to pass the data into Workday is a No unfortunately. The time off request submission and approval happen in the Genesys's eco system and the integration is established via Genesys ...

Thank you very much for this. Do you know why I don't have send notification as an option? ------------------------------ Caitlyn Petrousek Other ------------------------------

Hello James, Unfortunately, there is not a current way to monitor how many evaluations are being triggered by a certain policy. If you would like to see that created as a features in Genesys Cloud, I would highly encourage you to register your request ...

Hello Orestis, Unfortunately, this is a limitation with the current version of the mobile Communicate application. There is a idea in the Product Ideas Lab that is currently In Development. This enhancement would allow users to see the caller's ...

Hello Peter, Since .aspx pages are dynamic server pages, you would need to convert those page by saving as HTML files before they can be properly ingested. ------------------------------ Jason Kleitz Online Community Manager/Moderator --------- ...