PureCloud

1 to 50 of 2394 threads (8.6K total posts)
Thread Subject Replies Last Post
System Name Playback on VM
2 an hour ago by Angelia Harper
Impact of Deleting/Deactivating Users
1 an hour ago by Jason Rogers
Original post by David DeGrandpre
WFM Schedules
1 3 hours ago by Jay Langsford
Original post by Luke Hanrahan
How to ignore CC emails? 0 4 hours ago by Teja Darbha
Calls Per Hour?
5 5 hours ago by Erin Neufeld
Original post by Kevin Mythen
Email overflow to another queue 1 7 hours ago by George Ganahl
Original post by Cameron Lach
Something went wrong 1 8 hours ago by George Ganahl
Original post by Umair Khan
User Status set to Away still rings for both the agent and customer when leaving a voice mail
1 8 hours ago by George Ganahl
Original post by Monica Michaud
Softphone for Windows 7 32Bits 1 8 hours ago by George Ganahl
Original post by Sebastian Valenzuela
Error scheduling callback
0 yesterday by Ricardo Delgado
Having issues with Dial Plan and Callbacks. 0 yesterday by Sebastian Valenzuela
Exceptional Closure 1 yesterday by Melissa Bailey
Original post by Charaf Eddine Chemlal
Same agent for a second call from the same client (inbound)
1 yesterday by Melissa Bailey
Original post by Carlos Camacho Jimenez
Agent Role able to view Admin tab 15 yesterday by George Ganahl
Original post by Claire Martin
IVR Call flow Hold before transfer - suggestions 1 yesterday by George Ganahl
Original post by Darryn Chang
Consult Transfer & Internal Recordings 6 yesterday by Angel Rodriguez
Original post by Arunachalam Balaji
Edge Group
2 4 days ago by Michael Schimento
Service Level
1 5 days ago by Susan Carter
Sychronize fields of External Contacts with Script Agent ? 1 5 days ago by George Ganahl
Original post by Oudderhem Mostafa
Route interaction to preferred Agent while retrieving infos from External Contact 1 5 days ago by Melissa Bailey
Original post by Oudderhem Mostafa
Notification when retrieving an archived call
0 5 days ago by David Lefevre
Ability for customer to leave message for a Callback 5 5 days ago by George Ganahl
Original post by Amy Clifton
Need to change *86 (voice mail access number) by another number not including '*'
0 6 days ago by Jorge Negri
Web Chat Agent Availability Check 4 6 days ago by Melissa Bailey
Original post by Vickesh Patel
Activate or deactivate the emergency group 0 6 days ago by Ben Marthin
Bridge Deprecation - AD user synch alternative
8 6 days ago by Richard Schott
Original post by Mayeul BRIVET
Schedule Saving Errors
6 6 days ago by Trey Smith
PureCloud Weekly Release Notes - 7/17/19 0 6 days ago by Cole Callahan
Microsoft Teams with PureCloud? 0 6 days ago by Chin Yaw Han
Schedule a call back against another queue 3 6 days ago by Meng Yong Choo
Original post by Amy Clifton
Live Chat - Waiting Message 2 6 days ago by Amy Clifton
Dialpad doesn't respond to DTMF using keypad 5 6 days ago by Umair Khan
Forwarding TFN to DID in PureCloud Voice 0 7 days ago by Lee Canady
"On Queue" Agents custom Data Action for in-Queue Flow 3 7 days ago by George Ganahl
Original post by Tanner Albus
Email history/conversation log 4 7 days ago by George Ganahl
Original post by Julie Green
e-mail content analysis (subject and/or body) to have some priority rule applied while receiving messages on this channel
4 7 days ago by Cole Callahan
Original post by Jorge Negri
Transfer chat from one queue to another queue based on skill.
1 7 days ago by Cole Callahan
Original post by Matt Wilbanks
Can not install two Apps (standalone, widget) at a time
2 7 days ago by George Ganahl
Original post by Tobias Jaeckel
Robocall blocking
3 7 days ago by Mark Bridges
Original post by Angelia Harper
Domains Withelist
0 7 days ago by Cyril BAYON
Salesforce integration with purecloud
0 7 days ago by Gopalakrishnan Mahadevan
Call recording plays hold music when Party B is transferring to Party C
1 8 days ago by George Ganahl
Original post by Harshit Parsai
Access control for Call Classification 4 8 days ago by George Ganahl
Original post by Francesco Mazzeo
Warm transfer to a user - timeout
3 8 days ago by George Ganahl
Original post by Samuel Polgar
Virtual Hold for PureCloud 4 8 days ago by Ramsey Miller
Original post by Rodrigo Hernandez
In-Queue Assignment
4 8 days ago by Ben Marthin
Agent Transfer to Call Flow or Route
7 8 days ago by Greg Beal
[SIP Phone provisionning] What happen if a one of the Edge is offline 5 8 days ago by Valery CHHOA
Progressive Dialler Latency 3 8 days ago by Peter Dimatulac
Filter Interactions not evaluated
2 9 days ago by Maisey Harris
Original post by Boris Rada