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Genesys Cloud CX - Sick leave historical analysis
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6
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20 hours ago
by
Gina Palmer
Original post by
Fredrik Jansson
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Forecast/Scheduling Questions
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1
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yesterday
by
Jay Langsford
Original post by
Jamie O'Brien
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Native attendance tracking
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0
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2 days ago
by
Gene Gutierrez
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How to Get Actual Concurrency for Chat/SMS queus
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1
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2 days ago
by
Brent Price
Original post by
Jefferson Dela Cruz
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How time is deducted from time off limits
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5
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3 days ago
by
Donna Cockrell
Original post by
Heather Henderson
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Intraday Actual Agent Calculation if Agent is Made to Assist a Queue Outside of Planning Group
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1
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3 days ago
by
Jay Langsford
Original post by
Anna Jhane Mulinyawe
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The Right Smile At The Right Time - Deep Dive Time Off Request
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2
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4 days ago
by
Tracy Vickers
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Experience Survey - Onboarding and Adoption
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0
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4 days ago
by
Matt Lawson
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Genesys Cloud Release Notes - September 27 2023
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0
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4 days ago
by
Tracy Vickers
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Release of Out-of-the-box Topic updates for English dialects
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0
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4 days ago
by
Andy Boland
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Notification Settings
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2
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5 days ago
by
Addison Hild
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Weighted Historical Index
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3
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6 days ago
by
Jay Langsford
Original post by
Melissa Callender
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How is everyone re-creating Performance Views to provide same output Reports
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2
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6 days ago
by
Jennifer DiCesare
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Upcoming Quality Management UI label changes (Oct 18)
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4
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9 days ago
by
Herrick Mai
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Skill Expression Groups and Bullseye Routing
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8
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9 days ago
by
Felicity Martin-Murray
Original post by
Shelby Cronk
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Exporting Required Hours
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1
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10 days ago
by
Greg Barrett
Original post by
Jamie O'Brien
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Genesys Cloud Release Notes - September 20 2023
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0
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11 days ago
by
Tracy Vickers
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Discrepancy between Total Calls Offered and Answered + Abandoned + Flow Out
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6
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13 days ago
by
Tom Magness
Original post by
Anna Jhane Mulinyawe
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Coming Soon Releases - 9/15/2023
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0
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16 days ago
by
Cressida Gioiella
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"Scheduled" number not matching actual scheduled
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3
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16 days ago
by
Shelby Cronk
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Time off Plans /Activity Code associations inactive
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5
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16 days ago
by
Linda Martinez
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Genesys Cloud Release Notes - September 13 2023
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0
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18 days ago
by
Tracy Vickers
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Gamification API dateOccurred question
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1
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20 days ago
by
Jacou Sarrazin
Original post by
Jeremy Carlton
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Gamification Metric Not Matching Workspace
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7
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23 days ago
by
Jacou Sarrazin
Original post by
Cressida Gioiella
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Workforce Management Reference Customers
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1
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24 days ago
by
Tracy Vickers
Original post by
Robert Beasley
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Genesys Cloud Release Notes - September 06 2023
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0
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25 days ago
by
Tracy Vickers
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Off-Queue Schedule Notifications
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2
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28 days ago
by
Robert Niblock
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Work Plans
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3
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one month ago
by
Dave Tiltman
Original post by
Reign Sledge
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Time Off Limit Waitlist not working
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2
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one month ago
by
Shelby Cronk
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Genesys Cloud Release Notes - August 30 2023
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0
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one month ago
by
Tracy Vickers
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Topic Spotting and Out-of-the-box Default Topics for Norwegian, Finnish, Danish, Swedish and Hebrew
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0
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one month ago
by
Andy Boland
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Topic Miner for French
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3
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one month ago
by
Melvyn Runghen
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Unable to Manually place Time Off Requests on Waitlist
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4
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one month ago
by
Gina Palmer
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explanations requests reaches only his supervisor
Workforce Engagement Management
Tempo
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3
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one month ago
by
Petek Caranzi
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Work Plans-New Hire
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3
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one month ago
by
Gina Palmer
Original post by
Shelby Cronk
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Schedule Alert Issues
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1
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one month ago
by
Joseph Behymer
Original post by
Addison Hild
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Conditional Group Routing impacting FTE differentials
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0
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one month ago
by
Felicity Martin-Murray
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Gamification Best Practices
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2
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one month ago
by
Pascal Leclerc
Original post by
Gina Foran
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Informal poll - How far out do you schedule?
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6
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one month ago
by
Dave Tiltman
Original post by
Jason Mock
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Shifts with virtual agents
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0
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one month ago
by
Karine Alves
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What's next webinars
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8
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one month ago
by
Tracy Vickers
Original post by
Aaron Buckley
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Report Tab Vs Workspace Reporting
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19
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one month ago
by
John Ohlund
Original post by
Jacqueline Turner
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Release Notes | August 23rd 2023
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0
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one month ago
by
Tracy Vickers
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Updating Deltas After Forecast Change
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2
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one month ago
by
Trent Vance
Original post by
Jason Mock
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Informational: New permission conditions
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0
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one month ago
by
Herrick Mai
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/messages/agentless API response clarification!
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1
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one month ago
by
Tracy Vickers
Original post by
Sunil Patil
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Forecasting for email seems inaccurate
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1
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one month ago
by
Daniel Chapdelaine
Original post by
Angela Robinson
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What report can I run to see total number of hours an agent was scheduled?
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3
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one month ago
by
Gina Palmer
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Agent Assist Feedback
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1
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one month ago
by
Tracy Vickers
Original post by
Daniel Cross
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Interval Requirements and Schedules
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1
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one month ago
by
Jay Langsford
Original post by
Kevin Medina
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