Workforce Engagement Management

1 to 50 of 842 threads (3.1K total posts)
  Thread Subject Replies Last Post Status
Genesys Cloud CX - Sick leave historical analysis
6 20 hours ago by Gina Palmer
Original post by Fredrik Jansson
Forecast/Scheduling Questions
1 yesterday by Jay Langsford
Original post by Jamie O'Brien
Native attendance tracking 0 2 days ago by Gene Gutierrez
How to Get Actual Concurrency for Chat/SMS queus 1 2 days ago by Brent Price
Original post by Jefferson Dela Cruz
How time is deducted from time off limits 5 3 days ago by Donna Cockrell
Original post by Heather Henderson
Intraday Actual Agent Calculation if Agent is Made to Assist a Queue Outside of Planning Group 1 3 days ago by Jay Langsford
Original post by Anna Jhane Mulinyawe
The Right Smile At The Right Time - Deep Dive Time Off Request
2 4 days ago by Tracy Vickers
Experience Survey - Onboarding and Adoption
0 4 days ago by Matt Lawson
Genesys Cloud Release Notes - September 27 2023
0 4 days ago by Tracy Vickers
Release of Out-of-the-box Topic updates for English dialects 0 4 days ago by Andy Boland
Notification Settings 2 5 days ago by Addison Hild
Weighted Historical Index
3 6 days ago by Jay Langsford
Original post by Melissa Callender
How is everyone re-creating Performance Views to provide same output Reports 2 6 days ago by Jennifer DiCesare
Upcoming Quality Management UI label changes (Oct 18)
4 9 days ago by Herrick Mai
Skill Expression Groups and Bullseye Routing
8 9 days ago by Felicity Martin-Murray
Original post by Shelby Cronk
Exporting Required Hours
1 10 days ago by Greg Barrett
Original post by Jamie O'Brien
Genesys Cloud Release Notes - September 20 2023
0 11 days ago by Tracy Vickers
Discrepancy between Total Calls Offered and Answered + Abandoned + Flow Out
6 13 days ago by Tom Magness
Original post by Anna Jhane Mulinyawe
Coming Soon Releases - 9/15/2023
0 16 days ago by Cressida Gioiella
"Scheduled" number not matching actual scheduled
3 16 days ago by Shelby Cronk
Time off Plans /Activity Code associations inactive
5 16 days ago by Linda Martinez
Genesys Cloud Release Notes - September 13 2023
0 18 days ago by Tracy Vickers
Gamification API dateOccurred question
1 20 days ago by Jacou Sarrazin
Original post by Jeremy Carlton
Gamification Metric Not Matching Workspace
7 23 days ago by Jacou Sarrazin
Original post by Cressida Gioiella
Workforce Management Reference Customers
1 24 days ago by Tracy Vickers
Original post by Robert Beasley
Genesys Cloud Release Notes - September 06 2023
0 25 days ago by Tracy Vickers
Off-Queue Schedule Notifications
2 28 days ago by Robert Niblock
Work Plans
3 one month ago by Dave Tiltman
Original post by Reign Sledge
Time Off Limit Waitlist not working
2 one month ago by Shelby Cronk
Genesys Cloud Release Notes - August 30 2023 0 one month ago by Tracy Vickers
Topic Spotting and Out-of-the-box Default Topics for Norwegian, Finnish, Danish, Swedish and Hebrew 0 one month ago by Andy Boland
Topic Miner for French
3 one month ago by Melvyn Runghen
Unable to Manually place Time Off Requests on Waitlist 4 one month ago by Gina Palmer
explanations requests reaches only his supervisor
3 one month ago by Petek Caranzi
Work Plans-New Hire
3 one month ago by Gina Palmer
Original post by Shelby Cronk
Schedule Alert Issues 1 one month ago by Joseph Behymer
Original post by Addison Hild
Conditional Group Routing impacting FTE differentials 0 one month ago by Felicity Martin-Murray
Gamification Best Practices
2 one month ago by Pascal Leclerc
Original post by Gina Foran
Informal poll - How far out do you schedule?
6 one month ago by Dave Tiltman
Original post by Jason Mock
Shifts with virtual agents
0 one month ago by Karine Alves
What's next webinars
8 one month ago by Tracy Vickers
Original post by Aaron Buckley
Report Tab Vs Workspace Reporting 19 one month ago by John Ohlund
Original post by Jacqueline Turner
Release Notes | August 23rd 2023
0 one month ago by Tracy Vickers
Updating Deltas After Forecast Change 2 one month ago by Trent Vance
Original post by Jason Mock
Informational: New permission conditions
0 one month ago by Herrick Mai
/messages/agentless API response clarification!
1 one month ago by Tracy Vickers
Original post by Sunil Patil
Forecasting for email seems inaccurate
1 one month ago by Daniel Chapdelaine
Original post by Angela Robinson
What report can I run to see total number of hours an agent was scheduled?
3 one month ago by Gina Palmer
Agent Assist Feedback
1 one month ago by Tracy Vickers
Original post by Daniel Cross
Interval Requirements and Schedules
1 one month ago by Jay Langsford
Original post by Kevin Medina