Workforce Engagement Management

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Time Off Limits not being honored
   
1 4 hours ago by Brahdilleone Dermody
Original post by Meaghan Coleman
Automatic submission of completed AI evaluations
   
1 13 hours ago by Samuel Jillard
Original post by Katie McCormack
Time off limits / Allocated Time off hours / Available hours
   
9 15 hours ago by Gina Palmer
Original post by Holly Stauffer
🎯 New Release: Adherence Widget in Agent Overview
   
12 15 hours ago by Andrew Smith
Original post by Belinda Herrera
Outbound Interactions
   
0 2 days ago by Cory E Vance
AI Scoring Evaluation
   
2 2 days ago by Sarah Johnston
Allow agents to see their adherence - New adherence widget
   
8 3 days ago by Belinda Herrera
Original post by Darshan Dave
Capacity Planning for agents in multiple queues simultaneously
   
1 3 days ago by Christopher Johnson
Original post by Ashleigh Blazer
Genesys Cloud Release Notes | November 17th 2025
   
0 3 days ago by Tracy Vickers
Agent Time Off Requests
   
12 7 days ago by Sally Bowers
Original post by Amanda Ballard
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