|
|
Work Teams- Supervisors are unable to see work team adherence in schedules there is no (Plus +) drop down option
|
0
|
4 hours ago
by
Wendy Dodson
|
|
|
|
Exporting schedule data via APIs in WEM
|
2
|
8 hours ago
by
Brad Goff
Original post by
Gene Gutierrez
|
|
|
|
Genesys Cloud Insights App
|
1
|
9 hours ago
by
Christopher Rumpf
Original post by
Allison Kuennen
|
|
|
|
Development and Feedback results
|
5
|
12 hours ago
by
Paul Turner
Original post by
Brandon Shilling
|
|
|
|
Scheduling Activities for Agents
|
6
|
12 hours ago
by
Tracy Vickers
Original post by
Jacqueline Turner
|
|
|
|
Alternate Shifts feature in recent release
|
3
|
14 hours ago
by
Paul Wood
Original post by
Heather Henderson
|
|
|
|
Work Plan Bid Questions
|
2
|
yesterday
by
Aleksandar Narancic
|
|
|
|
Agents view own adherence
|
5
|
yesterday
by
Belinda Herrera
Original post by
Wendy Dodson
|
|
|
|
WFM on GC when ACD is 3rd Party
|
0
|
yesterday
by
Neil MacColl
|
|
|
|
The evolution of bidding: Enhanced Scheduling Flexibility with Work Plan Bidding
|
6
|
yesterday
by
Jonathan LeBlanc
Original post by
Natalia Abad
|
|
|
|
Restricting access to screen recordings/PII
|
1
|
yesterday
by
Tracy Vickers
Original post by
Vikki Papesh
|
|
|
|
Activity Equivalency - MU Setting
|
1
|
yesterday
by
Tracy Vickers
Original post by
Garrett Gardner
|
|
|
|
Schedule time limit
|
2
|
yesterday
by
Chris Diaper
|
|
|
|
Partial Day Off Time Off Request - On Wrong Day in Calendar
|
0
|
yesterday
by
Brahdilleone Dermody
|
|
|
|
Content Seach Not Working
|
3
|
2 days ago
by
Anik Dey
Original post by
Addison Hild
|
|
|
|
Alternate Shifts - Is there some sort of video tutorial?
|
7
|
2 days ago
by
Gina Palmer
|
|
|
|
Want to learn more about Genesys Work Plan Bidding - Video Here!!!
|
0
|
2 days ago
by
Natalia Abad
|
|
|
|
Is there a way to put a forecast into Genesys, and have Genesys tell us optimal FTE/Schedules?
|
1
|
2 days ago
by
Gurunandan Kashyap Jn
Original post by
Nathan Gould
|
|
|
|
Permissions Required for enabling "Content Search" functions for searching interactions?
|
3
|
3 days ago
by
James Starling
|
|
|
|
Low Latency Enabled
|
4
|
3 days ago
by
Jim Bell
Original post by
Shelby Cronk
|
|
|
|
POSTPONED đź“Łđź“ŁGenesys CX WEM Customer Demo Series đź“Łđź“Ł POSTPONED
|
1
|
3 days ago
by
Tracy Vickers
|
|
|
|
Is there a limit to how many work plan configurations I can build for one business unit?
|
4
|
4 days ago
by
Robert Wakefield-Carl
Original post by
Nathan Gould
|
|
|
|
Genesys Cloud Release Notes | July 22nd 2024
|
0
|
4 days ago
by
Tracy Vickers
|
|
|
|
Feature Release: Easily Navigate Between Workforce Management Published Schedules
|
2
|
6 days ago
by
Jay Langsford
Original post by
Eric Hagaman
|
|
|
|
Genesys/HRIS Integration -- Has anyone done one with UKG?
|
11
|
6 days ago
by
Robert Wakefield-Carl
Original post by
Gina Palmer
|
|
|
|
Interaction Category
|
9
|
8 days ago
by
Andy Boland
Original post by
Larissa Casebolt
|
|
|
|
Can I use Chat and Voice (2 planning group) in the same BU?
|
1
|
9 days ago
by
Breno Canyggia Ferreira Marreco
|
|
|
|
Screen Recording Playback UI Update
|
5
|
9 days ago
by
Yuan-Chieh Huang
|
|
|
|
Overlapping activity codes
|
3
|
9 days ago
by
Viivi Tiainen
|
|
|
|
Genesys Cloud Release Notes | July 15 2024
|
0
|
11 days ago
by
Pascal Leclerc
|
|
|
|
Having an agent in 2 planning group for one schedule shift
|
2
|
11 days ago
by
Paul Wood
Original post by
Nathan Gould
|
|
|
|
Shutting down queues for scheduled meetings
|
4
|
14 days ago
by
Paul Wood
Original post by
Allison Kuennen
|
|
|
|
Sentiment Analysis
|
6
|
15 days ago
by
Adi Goodman
Original post by
Larissa Casebolt
|
|
|
|
Outbound - Event Viewer
|
1
|
15 days ago
by
Tracy Vickers
Original post by
Cody Herr
|
|
|
|
System-Generated Shift Trades for Greater Flexibility.
|
0
|
16 days ago
by
Natalia Abad
|
|
|
|
Adherence Explanation limitations
|
2
|
16 days ago
by
suyog gupta
Original post by
Mark Kastner
|
|
|
|
Limiting Schedule period hours
|
3
|
16 days ago
by
Jay Langsford
Original post by
Mikael Ulstein
|
|
|
|
Hosting SCORM 1.2 e-learning and Module Improvements come to Genesys Cloud
|
2
|
17 days ago
by
Paul Turner
|
|
|
|
Genesys Cloud Release Notes | July 08 2024
|
0
|
18 days ago
by
Tracy Vickers
|
|
|
|
Topic Sentiment
|
5
|
23 days ago
by
Anik Dey
Original post by
Robert Wakefield-Carl
|
|
|
|
Knowledge Article Access
|
1
|
24 days ago
by
Vaun McCarthy
Original post by
Heather Kopp
|
|
|
|
Filter for FIRST QUEUE ( show only data for the first queue of interaction) Best practice guidance
Workforce Engagement Management
Reports
|
1
|
25 days ago
by
Anton Vroon
Original post by
Wendy Dodson
|
|
|
|
Beyond WFM Time-Off Management
|
0
|
25 days ago
by
Melissa Talamonti-Clark
|
|
|
|
Agent Empathy Scores
|
5
|
26 days ago
by
Adi Goodman
Original post by
Heather Kopp
|
|
|
|
Scheduling Validation Errors
|
2
|
28 days ago
by
Shelby Cronk
|
|
|
|
Time off - two stage approval
|
3
|
28 days ago
by
Vikki Papesh
|
|
|
|
Time Off Requests
|
6
|
28 days ago
by
Gina Palmer
Original post by
Heather Henderson
|
|
|
|
Cancelling a Previously Approved Shift Trade
|
7
|
28 days ago
by
Gina Palmer
|
|
|
|
Unbale to select a forecast with start date on December 30, 2024 (that emcompasses January 1, 2025)
|
2
|
28 days ago
by
Jay Langsford
Original post by
Fabiano Benedetti
|
|
|
|
Evaluation Disputes
|
5
|
29 days ago
by
Herrick Mai
Original post by
Melinda Butler
|
|