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Feature Release: Customer sentiment and agent empathy analysis for Dutch (nl-NL), German (de-DE), Italian (it-IT), and Japanese (ja-JP)
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0
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an hour ago
by
Andy Boland
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🎅🎅 🎄🎄Santa needs your help this Christmas to make a wish come true🎄🎄🎁🎁
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17
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3 hours ago
by
Tracy Vickers
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Forecasting for chat concurrency
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23
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18 hours ago
by
Vaun McCarthy
Original post by
Shannon Hellner
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Error with Import forecast files
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0
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yesterday
by
Silvia Schuts
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View Evaluation Versions
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2
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yesterday
by
Jeremy Walts
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Historical Adherence Report from API difference
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5
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yesterday
by
Daniel Hoffman
Original post by
Dewald Smit
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Upcoming Quality Management UI label changes (Oct 18)
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15
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2 days ago
by
Cressida Gioiella
Original post by
Herrick Mai
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Partial time off bypassing time off limits with 0 hours paid showing
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9
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4 days ago
by
Damaris Scott
Original post by
Shannon Hellner
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Activity - Out of Adherence warning
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1
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5 days ago
by
Vaun McCarthy
Original post by
Robert Niblock
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Shinkage disappears when looking at Forecast w/Shrinkage
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6
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5 days ago
by
Gina Palmer
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Certain Work Teams missing Adherence Data in Schedule Set
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2
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5 days ago
by
Gina Palmer
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Rescheduling when Work Plans have changed
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4
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5 days ago
by
Gene Gutierrez
Original post by
Heather Henderson
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How many planning groups can be created per administrative unit in genesys cloud?
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1
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6 days ago
by
Paul Wood
Original post by
Keity Vanegas
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Feature Release - Improvements to Agent/Queue/Flow Topic views
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0
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6 days ago
by
Andy Boland
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Genesys Cloud Release Notes | November 29 2023
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0
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6 days ago
by
Tracy Vickers
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Shrinkage Discrepancies
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9
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7 days ago
by
Aaron Buckley
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Adjusted Required Staff and Performance Metrics in Schedule View
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9
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8 days ago
by
Belinda Herrera
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📢Workforce Management Navigation Menu changes
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3
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12 days ago
by
Brian Jones
Original post by
Paul Wood
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Historical Shrinkage Report
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1
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12 days ago
by
Vikas Srivastava
Original post by
Timothy Milburn
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Quality Evaluation Trigger on Topic and Sentiment Detection
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4
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12 days ago
by
Vaun McCarthy
Original post by
Muhammad Zubair Awan
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Feature Release: Filter views by Topics - Topic Trend & Agent/Queue/Flow Topic views
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2
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16 days ago
by
Andy Boland
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Is there a way to limit speech & text analytics from analyzing the hold message once the call is waiting in Queue?
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1
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16 days ago
by
Leor Grebler
Original post by
Shelby Cronk
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Filling staffing gaps in load based schedule using flexible work plans
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4
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18 days ago
by
Jay Langsford
Original post by
Paul Soulodre
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What's next webinar?
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1
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18 days ago
by
Tracy Vickers
Original post by
Dave Tiltman
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We are getting incorrect schedule data in Snowflake which is not matching with Genesys CX.
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1
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18 days ago
by
Jay Langsford
Original post by
Varun Srinivasan
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Genesys Cloud Release Notes | November 15 2023
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0
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20 days ago
by
Tracy Vickers
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How time is deducted from time off limits
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8
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22 days ago
by
Heather Henderson
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Increase Forecasting Trending
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0
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22 days ago
by
Shelby Cronk
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#WEMay - Week 2 Quality Assurance & Compliance Tip 3
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4
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22 days ago
by
Shelby Cronk
Original post by
Tracy Vickers
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Genesys/BambooHR HRIS Integration - Canceled requests
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1
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22 days ago
by
Damaris Scott
Original post by
Melinda Butler
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Stuck in After Call Work
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1
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26 days ago
by
Tracy Vickers
Original post by
Cody Herr
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Get your bot on with the newest Q&A episode!
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0
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26 days ago
by
Nicole Milliken
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Genesys Cloud Release Notes | November 09 2023
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0
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27 days ago
by
Tracy Vickers
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Is this Rockstar famous to you?
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0
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27 days ago
by
Nicole Milliken
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Screen Recording
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3
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28 days ago
by
Cody Herr
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Time Off for Cross Trained agents
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2
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29 days ago
by
Daisha Devonish-Whiteside
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Delayed Transcription Improvements for French and Spanish Dialects
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3
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29 days ago
by
Leor Grebler
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Forecast/Scheduling Questions
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11
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29 days ago
by
Daniel Chapdelaine
Original post by
Jamie O'Brien
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Adding Exceptions Adding exceptions to your schedule Per User/Per Day
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2
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29 days ago
by
Breno Canyggia Ferreira Marreco
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Working Outside Shift Considered Exception Explanation
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2
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one month ago
by
Jay Langsford
Original post by
Melinda Butler
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Check out our new WEM Community series - Channel WKHC!
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1
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one month ago
by
Tracy Vickers
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Elapsed Time Between Answer and Begin Call
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0
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one month ago
by
Anna Jhane Mulinyawe
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Agent Availabilities for Scheduling
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0
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one month ago
by
Jamie O'Brien
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Time Off Poll Results
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0
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one month ago
by
Tracy Vickers
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Bot Bash Contest is ending soon! Submit now!
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0
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one month ago
by
Nicole Milliken
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Pulling a single activity code
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5
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one month ago
by
Paul Wood
Original post by
Gina Palmer
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Historical Adherence Reporting
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4
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one month ago
by
Drew Dyr
Original post by
Shelby Cronk
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When creating schedule and forecast for 1 week, creates 8 days
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4
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one month ago
by
Paul Wood
Original post by
James Learmonth
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Reporting Need - Agent Calls by Skill
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2
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one month ago
by
Anton Vroon
Original post by
Gina Palmer
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System is pushing agents into "available" or 'offline" state like a Time Out, affecting adherence
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1
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one month ago
by
Aaron Buckley
Original post by
Shelby Cronk
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