Workforce Engagement Management

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Thread Subject Replies Last Post
What Does "Voice of the Customer" Mean to You?
   
0 4 hours ago by Deborah Robbins
WFM and Work day integration
   
1 12 hours ago by Samuel Jillard
Original post by SARANRAJ THANGARAJ
Genesys Cloud Release Notes | February 23rd 2026
   
0 12 hours ago by Tracy Vickers
Issue with being unable to approve next day shift trade requests
   
4 13 hours ago by Marcus Hollins
Feature Request – Gamification Metric for Wrap-up Code Compliance
   
0 15 hours ago by Naga Praneeth Mandali
🎯 New Release: Adherence Widget in Agent Overview
   
24 5 days ago by Mateus Nunes
Original post by Belinda Herrera
Schedule Adherence Tracker
   
2 5 days ago by Brandon Yendall
Move agents back to on-queue based on EWT of the queue
   
2 5 days ago by Dhanalakshmi Vasudevan
📆 Capacity Planning Now Available in Monthly View with Transfers and ET/UT
   
0 6 days ago by Belinda Herrera
Now available: Quality Evaluation Question-level APIs
   
12 6 days ago by Hari Dasaratharaman
Original post by Jose Ruiz
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