Workforce Engagement Management

1 to 50 of 928 threads (3.4K total posts)
  Thread Subject Replies Last Post Status
Feature Release: Customer sentiment and agent empathy analysis for Dutch (nl-NL), German (de-DE), Italian (it-IT), and Japanese (ja-JP)
0 an hour ago by Andy Boland
🎅🎅 🎄🎄Santa needs your help this Christmas to make a wish come true🎄🎄🎁🎁
17 3 hours ago by Tracy Vickers
Forecasting for chat concurrency 23 18 hours ago by Vaun McCarthy
Original post by Shannon Hellner
Error with Import forecast files 0 yesterday by Silvia Schuts
View Evaluation Versions
2 yesterday by Jeremy Walts
Historical Adherence Report from API difference
5 yesterday by Daniel Hoffman
Original post by Dewald Smit
Upcoming Quality Management UI label changes (Oct 18)
15 2 days ago by Cressida Gioiella
Original post by Herrick Mai
Partial time off bypassing time off limits with 0 hours paid showing 9 4 days ago by Damaris Scott
Original post by Shannon Hellner
Activity - Out of Adherence warning
1 5 days ago by Vaun McCarthy
Original post by Robert Niblock
Shinkage disappears when looking at Forecast w/Shrinkage 6 5 days ago by Gina Palmer
Certain Work Teams missing Adherence Data in Schedule Set 2 5 days ago by Gina Palmer
Rescheduling when Work Plans have changed
4 5 days ago by Gene Gutierrez
Original post by Heather Henderson
How many planning groups can be created per administrative unit in genesys cloud?
1 6 days ago by Paul Wood
Original post by Keity Vanegas
Feature Release - Improvements to Agent/Queue/Flow Topic views
0 6 days ago by Andy Boland
Genesys Cloud Release Notes | November 29 2023 0 6 days ago by Tracy Vickers
Shrinkage Discrepancies 9 7 days ago by Aaron Buckley
Adjusted Required Staff and Performance Metrics in Schedule View
9 8 days ago by Belinda Herrera
📢Workforce Management Navigation Menu changes 3 12 days ago by Brian Jones
Original post by Paul Wood
Historical Shrinkage Report
1 12 days ago by Vikas Srivastava
Original post by Timothy Milburn
Quality Evaluation Trigger on Topic and Sentiment Detection
4 12 days ago by Vaun McCarthy
Original post by Muhammad Zubair Awan
Feature Release: Filter views by Topics - Topic Trend & Agent/Queue/Flow Topic views
2 16 days ago by Andy Boland
Is there a way to limit speech & text analytics from analyzing the hold message once the call is waiting in Queue?
1 16 days ago by Leor Grebler
Original post by Shelby Cronk
Filling staffing gaps in load based schedule using flexible work plans
4 18 days ago by Jay Langsford
Original post by Paul Soulodre
What's next webinar?
1 18 days ago by Tracy Vickers
Original post by Dave Tiltman
We are getting incorrect schedule data in Snowflake which is not matching with Genesys CX.
1 18 days ago by Jay Langsford
Original post by Varun Srinivasan
Genesys Cloud Release Notes | November 15 2023 0 20 days ago by Tracy Vickers
How time is deducted from time off limits 8 22 days ago by Heather Henderson
Increase Forecasting Trending
0 22 days ago by Shelby Cronk
#WEMay - Week 2 Quality Assurance & Compliance Tip 3 4 22 days ago by Shelby Cronk
Original post by Tracy Vickers
Genesys/BambooHR HRIS Integration - Canceled requests
1 22 days ago by Damaris Scott
Original post by Melinda Butler
Stuck in After Call Work
1 26 days ago by Tracy Vickers
Original post by Cody Herr
Get your bot on with the newest Q&A episode!
0 26 days ago by Nicole Milliken
Genesys Cloud Release Notes | November 09 2023
0 27 days ago by Tracy Vickers
Is this Rockstar famous to you?
0 27 days ago by Nicole Milliken
Screen Recording
3 28 days ago by Cody Herr
Time Off for Cross Trained agents 2 29 days ago by Daisha Devonish-Whiteside
Delayed Transcription Improvements for French and Spanish Dialects
3 29 days ago by Leor Grebler
Forecast/Scheduling Questions
11 29 days ago by Daniel Chapdelaine
Original post by Jamie O'Brien
Adding Exceptions Adding exceptions to your schedule Per User/Per Day 2 29 days ago by Breno Canyggia Ferreira Marreco
Working Outside Shift Considered Exception Explanation
2 one month ago by Jay Langsford
Original post by Melinda Butler
Check out our new WEM Community series - Channel WKHC!
1 one month ago by Tracy Vickers
Elapsed Time Between Answer and Begin Call 0 one month ago by Anna Jhane Mulinyawe
Agent Availabilities for Scheduling 0 one month ago by Jamie O'Brien
Time Off Poll Results
0 one month ago by Tracy Vickers
Bot Bash Contest is ending soon! Submit now!
0 one month ago by Nicole Milliken
Pulling a single activity code
5 one month ago by Paul Wood
Original post by Gina Palmer
Historical Adherence Reporting
4 one month ago by Drew Dyr
Original post by Shelby Cronk
When creating schedule and forecast for 1 week, creates 8 days
4 one month ago by Paul Wood
Original post by James Learmonth
Reporting Need - Agent Calls by Skill 2 one month ago by Anton Vroon
Original post by Gina Palmer
System is pushing agents into "available" or 'offline" state like a Time Out, affecting adherence
1 one month ago by Aaron Buckley
Original post by Shelby Cronk